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Member Name: Tezzz
Advantages: Almost faultless delivery service
Disadvantages: Nope - can't really say there are any...
I do my supermarket shop online every week...I was with Tesco for 3 years, Asda for 3 weeks (just wanted to try them out) and Sainsburys for 4 years now.
I just want to say - overall Sainsbury's is by far the best supermarket to shop with.
With this recent cold spell, we were pretty much snowed in for a couple of weeks. I knew it was coming, so ordered a few items the week before to make sure we had some food in stock, in case of emergencies.
The delivery driver told me, because of the chance of snow, some people were ordering £700+ of groceries in just order....stockpiling. The delivery men must have worked their socks off that week, yet as always, was polite friendly and chirpy.
I hardly had any subs, and all were pretty similar to what I ordered...but the most impressive thing was during Xmas week when the snow was over a foot high in our road.....up came the Sainsbury van, like a triumphant santa battling the elements.......I'm not even sure how he got up my drive.......but there he was - happy as a sandboy......and not one substitution.
We very near gave him a round of applause when he arrived at the door.......
What is interesting about Sainsburys deliveries.....if they are so much as one minute later than your scheduled order time, they give you a £10 voucher off your next shop...yes!!! really!!!!
Over the 4 years I have had some reason to complain..but very rarely........poor quality of meat and potatoes being their main problem. But always had courteous customer service, and a full refund within days.
If they do come early, I get a phone call beforehand to make sure it's ok.......
And you have a one hour delivery slot...whereas most of the other companies only offer a 2 hour slot, which can be very inconvenient.
They seemed to pull out all the stops for their customers during that treacherous weather over Xmas......so credit where credit's due in this case........
So if you're thinking of shopping online, I really do think Sainsbury's are a good bet.
Summary: If you're looking to do your supermarket shop online....try Sainsburys first
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