Brought a few products from the website due to seemingly good price. Didn't received the good on the estimated day, decided to wait for a week - got the good but missing the essential product. Asked the customer service, told it would be sent soon and they are sent as two part parcel. A couple of weeks later, still not received the good. Call again and got this rude guy who accused me of not calling earlier (which I had) and say I can't do much now. Told him I was advised that it would be sent later before then he causally say oh yes, it would be send later then. Ask him to check the order for me and he and 2 seconds later, he said again, yes it would be sent later. Waited for another week, no sign of good, so called customer service again. I have to rotate through around 4-5 persons on the same day to finally find someone who would check my order status for me (which is now more than a month late) with another accusation from customer service who in a very annoyed and angry tone said - 'I can see you have called several time and that is really not need to do this' At this point I have lost my will and can only reply - I called again as I still haven't got the answer for my missing parcel and no one is willing to check my initial order for me which is supposed to come as two part. FINALLY, a check to my initial order revealed that the other part of the parcel has been delivered on the same day but TO A WRONG ADDRESS!!! so all the way they are LYING about the second part would be sent soon!! Horrible customer service!!!!
I've placed two orders for the same blazer, they tell you it will arrive, you wait almost 2 months and then they just tell you that you won't receive it. All they do is give you a £5 voucher and you still have to pay for delivery which is very expensive.
Worst experience with them ! Don't recommend !
I purchased a lovely bracelet a while ago, and when it arrived I could not wait to wear it. The moment I wore it I thought it looked beautiful but the bracelet kept slipping off. I contacted Secretsales who asked no questions and arranged for me to return with a prepaid label. I didn't really want to return it, so I contacted the bracelet supplier directly who kindly offered to replace the bracelet, this would have meant that I would have to pay additional postage to return. I contacted Secret Sales again, and they kindly offered to refund me for the postage. I'm always talking about Secret Sales to my friends and family, and now on two occassions they have provided exceptional customer service. Thank you Secretsales you are the best
I have used Secretsales a few times, always with positive experiences. This last time, however, I bought a 'Collect+' returns voucher, not realising that it was only valid for 8 weeks. I let it expire.
When I tried to use it after the expiry date had passed and it would not work, I emailed their customer service to ask why. Wendy replied quickly, and informed me of my error, but said that as a good will gesture they would provide me with another one for no cost.
Let's be clear about this: the error was entirely mine, and had Secretsales simply informed me of my error I would have had no just cause for complaint. But it is these small kindnesses that turn an organisation from a faceless company to people who you can see value their customers and who you want to provide with your custom.
Have purchased items from Secretsales before, excellent Branded product at excellent savings.
Just had a problem of my own making so emailed Customer Services & within 24 hrs I had received a reply & a follow up telephone call to confirm action taken. The service was First Class & Wendy who called is a credit to the company.
I've shopped with secret sales many times before , I never had a problem with them ,you get some great bargains that you wouldn't find on the High Street , And I will definitely be shopping with secret sale for Christmas presents, This is a great sales website And love the way that you can collect Points to exchange in to money will Definitely Be using this web site for yrs to come
I came across secretsales.com on my break on nightshift. It was just before Christmas and I was looking for some gift ideas for my family, I enjoy a good bargain and usually just stick to what I know when online shopping but after reading some glowing reviews of secretsales.com I decided to sign up and give it a go!
Signing up was easy enough, just make sure you've got a valid email address and off you go! Every morning I received emails to say which sales were opening at 7am that morning, some were of my interest and some weren't but that's just the nature of a good sale! I couldn't believe my eyes when I was sifting through the site, and I was also surprised at the range of products too. Before Christmas I purchased Swarovski necklaces (£15 each marked down from £130) designer fragrances for a fraction of the RRP and a beautiful designer watch valued at around £350 for £89 to name a few. My understanding of the site is that Secretsales.com buys the shares of certain stock, and in order to get the customer the best price they advertise it before it goes on sale therefore taking quite a while to come through in postage.
The site offers discounted rates on so many products, I recently bought 2 luxury pillows for £10 and they display everything from childrens clothing, make up, perfume, designer gear to home furnishing! Some of the discounts are absolutely fabulous, but you've got to do some digging and at times, get up early because some of the stock goes quickly, particularly the make up and clothing. If you're a regular bargain hunter, or just like to online window shop this site is for you. It also offers a reward scheme which I have had the privilege of using, due to all my Christmas shopping I'd saved up £25 worth of points which I treated myself to a bottle of Moschino perfume!
There are 2 short downfalls of this site, and the first one may be the emails. It feels like I get loads of emails from them on a daily basis which can sometimes be up to 3 or 4 times a day alerting me of any upcoming deals. I haven't turned it off because sometimes they do catch my attention, but I do often end up deleting them because they're so frequent. Another is the shipping time, it can take up to 6 weeks for your purchase to reach you but if you're desperate for that designer clobber at a super attractive cut price it's worth the wait! I saved myself a fortune on designer and fancy gifts for my family this year and I definitely intend on shopping on this site for further bargains!
I've recommended secretsales.com to everyone I know that loves to online shop. It's a great site for browsing and adding all those lovely treats into your virtual basket, even if you're just on to window shop. All their products are well displayed, so you know what you're getting. All of my purchases have come well packaged and in great condition, I haven't had any problems with them at all!
I love Secret Sales. It's the best sales website around. There's a wide variety of sales which change regularly. It's great for high end quality items at a reasonable price. I would recommend Secret Sales to anyone. The customer service team are always efficient and helpful. The loyalty scheme is great, you earn vouchers to spend on items which saves you more money. There is never an issue if I need to a return an item - it's always quibble free. Items are always well packed and delivered (mostly) very quickly. Secret Sales stay in touch and update you consistently and often throughout the order stages which ensures you always know where things are up to. I never need to phone up chasing an order. I also like the postage scheme - you can prepay an amount for postage for a full yr - which is a fraction of what the postage would cost if you order items regularly throughout the year. I always feel that Secret Sales genuinely values customers and I always feel treated well. Unlike other websites Secret Sales will also give you a refund on your return postage if an item is damaged (and in fairness to them, it's not often that I have received a damaged item and I shop with them a lot). They also use a great courier - it's always the same delivery people (2 people deliver the items to me) - they are great because (again unlike some shopping websites) they will bring the parcels on a Saturday at no extra cost.
What an outstanding service! Certainly won't be going anywhere else in the future. you are the best shop online I have found online. Great prices, a wonderfully easy to use website and your shipping prices are also the best I've seen. I love you!
fab quality goods at reasonable prices. Great for presents too!Lots of variety and they always give you reason to return and buy more!
I found this site by accident and placed my first order wondering what would happen next... about £1000 later and 20 or so separate orders any scepticism that I had has gone. Everyday I read the daily email from them about which new sales open that day. Not everything is a bargain of the year, but I've found some exceptional, quality items with great discounts. This site does not sell everything, all of the time, it is exactly what it claims to be; time limited, product specific sales.
Many of the sales only place orders with the manufacturers at the end of the sale so don't expect instant delivery, but the quality of items is good and I've never had a delivery issue.
Give it go, they even seem to listen to feedback and constantly 'tune' the website to make it more user friendly
The best and honest site to do your shoppings. There is no secret about this, it's one of the best site online when you can be sure of getting genuine things from well known designers all over the world.
They always ask for opinions so that they keep everyone happy and they keep me up to date on the next products that will be coming on. What else could I ask for? The best online sale ever!
I'm loving ever single thing I've bought from the secret sale. Keep the ball rolling, because I'm loving it!
I have been shopping with Secresales for many years. I love the bargain of branded products.
Secret sales has got good quality products at excellent prices and their customer service team are very friendly & prompt. I always recommend secret sales to my friends & colleagues.
I love secret sales and higly recommend it. It could be addictive, but you can find here high quality top brand products that will make you feel special