Newest Review: ... and this is why they are so cheap, they are just run of the mill glasses that are great value for money. However I would not ... more
Poor Service and Bad Quality Control
Member Name: Crafter
Disadvantages: Poor Service and Quality Control
I have ordered 3 times over the last 2 years. With the first order, the price/quality/timescale and service were great. The 2nd order was good too. However our recent order has received a very poor level of quality and service. We ordered 3 specs and 3 extra cases. 1 case was sent within 10 days but other 2 took several weeks of communication - and they seem to be sent from within the UK.
Glasses - quite another story - 3 pairs coming from Hong Kong. 1st pair took 4 weeks, arrived unusable as the nose pads fitted serously incorrectly - the RMA asked me to send pics, which I have but still waiting on reply weeks later.
2nd specs arrived after 6 weeks and one lens was rattling loose in the case. Not good. Asked to send pics of it...then asked to return them - postage would be refunded if it's a bonafide problem. Specs arrived back 1 week later but still not a great fit.
3rd specs (according to online progress) sat in quality control for several weeks. They were eventually despatched and have still not arrived 4 weeks later.
Really poor service. Online chats always led me to being told to wait another 2 weeks for delivery. This was not a cheap order (£200) to summarise :
1 really unusable pair of spectacles
1 uncomfortable pair of spectacles
1 missing pair of spetacles (the expensive ones)
3 cases after several online conversations.
and they, of course, took full payment up front.
I have tried to contact Select Specs but unable to as their site is down. I wonder why they don't have a telephone number that they can be contacted on......just email. fax or online chat, when available.
I read the numerous recent poor reviews (here and elsewhere). We decided to ignore them as we have had good service in the past. We seriously regret placing business with them a 3rd time.
Granted they do offer apparently good frames at a resonable price. However that is if the goods arrive and in a usable condition. Problems with one pair could be considered unlucky. Of the 6 items ordered only 1 case arrived promptly without hastle, 2 pairs of specs are not being used and 3rd pair are still AWOL. Are we just unlucky or has this company now got a problem with quality control and timescales? I doubt we will be returning customers and definitely can't recommend Selectspecs. There are plenty of other companies to try.
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Summary: I can't recommend this retailer given the poor quality control and slow delivery.