“ Online shop / Video games. „
I have been told by them that i should have access to my other account now (firstname.lastname@example.org), but i still dont.
email@example.com, had a pre order for a Playstation 4, which i took out on finance, i have already paid the deposit and set up the direct debit payments for it.
After they closed firstname.lastname@example.org account, what happened to that order?
Is it still on there system, because if it isnt, they have taken my deposit and the direct debit is still active.
I know email@example.com is still registered on there system because i can still get change password requests sent to my email, but no matter how many times i change the password, t still wont grant me access. i just cant get onto it.
If i don't get a reply within the next day via email or via the Ticket system. i will be contacting watchdog, financial ombudsmen and trading standards, which have all expressed concern to me about what is going on here.
This has been going on for 5 days now and they continue to ignore my emails and tickets.
Don't trust their sales. Often times it takes too long to dispatch because they don't have the stock. Often times their sales are just normal price drop. Meaning that after a sale finishes, the price remains the same as opposed to going up again. Which is customer misleading. Also I bought a game that was on sale and the next day from 15% sale they went even further - 60% sale. And they didn't want to give me back the difference. If something goes on a sale, you expect it to be real sale, not price crash again the next day for over 50% of it's worth.I posted this on the review site they advertise in their banner and they reported and deleted it! Just shows I'm right, screw ShopTo and avoid if possible. Anything is better than them.
I recently pre ordered (more than 2 weeks before launch) a copy of FIFA 13 due for delivery on launch day (choosing to pay in advance via paypal.)
When i didn't receive the item I called the customer services to find out why, whilst i was on hold for a total of 30 minutes, I was repeatedly told by the pre recorded message that if I pre ordered a game with ShopTo that i was guaranteed to receive it on the day of launch.
Once I finally got through to an adviser I was informed that out of 15000 copies of fifa13 sent out, i was only the 21st person to call and complain that I had not received it (if 21 people call to complain and get through, that means there are a LOT more who haven't bothered to wait the 30+ minutes on hold), the adviser did not seem at all bothered by the fact i had not received my purchase and when pressed about compensation, he advised me he'd speak to his manager, I asked if he would email me with the results of this question and he said he would. Trying to get an apology was like trying to get blood out of a stone, but he apologised and advised me my purchase would be with me the next day. A whole WEEK after launch, I receive an email stating that a ticket has been opened on my account which advised they had received my package back from royal mail WITHOUT AN ADDRESS ON IT!! and asked if i would like it re sending or refunding.
I replied that i would like my money back, so i received the response "Please can you advise on your PayPal transaction ID and we can issue a full refund right away."
THEN THEY CLOSED THE TICKET BEFORE I COULD RESPOND!!!
Now I have to wait on hold again to speak to they worst customer service advisers EVER!
Shop late. Play tomorrow. Referring to their free, next day delivery service, that's ShopTo's slogan and after buying from them for a little over a year, they haven't lied to me once. ShopTo.net is a website that sells just about any video game on any games console, as well as selling the consoles themselves, console accessories, such as control pads, and gaming related goodies, such as figures, t-shirts and keychains. After years of buying from Game, HMV and Gamestation stores and shopping online from Amazon, TheHut and Zavvi, ShopTo.net, with their competitive prices, blows most out of the water.
Offering the latest games available for pre-order, as well as a bunch of cheap DVD's and Blu-Ray's, ShopTo is the only site I use to buy all my latest games, because of those little things they offer. Firstly, whether the game is for a PSP, PS3, XBox 360 or even a Nintendo 3DS, the pre-order price is always one of the cheapest found on the whole internet. A game that would be £45 in the shops and £35 pre-order from the internet sites like Amazon would be cheaper 7 times out of 10 for ShopTo. Even if it isn't, it's probably only by a pound or two more, but don't let that defer your decision to purchase something from their. While so many companies like to give pre-order codes, peaking at downloadable content (DLC) or a strategy guide, I reckon it's undoubtable ShopTo have the best pre-order bonuses. A DLC bonus is the least ShopTo will give you. Anything from busts and figurines, t-shirts, keychains, replica items, as well as those annoying small print strategy guides and DLC's are the norm for a ShopTo pre-order. I pre-ordered my L.A. Noire game from them, getting an exclusive, free t-shirt, costing slightly under £38, slightly more money than Amazon, who gave away an exclusive DLC, which is now readily available on the PS store. ShopTo, if the pre-order does not come at the estimated date, will credit some money into your account, so long as you've followed so many conditions, the main one being to use their expensive courier service. On another note, the courier delivery is default for purchasing consoles. Wouldn't want those postmen carrying them around now, would we?
Already released games are available to and there's a very high chance it's at a brilliant price. L.A. Noire, released around April/May is already under 30 quid. The recently released Call of Juarez game from July was under £37 and now under £20. Right now it's a few pounds shy of £30 on Amazon. Besides that, they have many games placed under special offer at some brilliant prices. Cleverly, the games nobody wants or released long ago are placed at the lowest prices and I must admit, I've suckered myself into buying some. As for the DVD's and Blu-Ray's, these are an okayish price, but sales are very sparse and sites like Amazon and TheHut are the premier ones for buying these.
One of the things i like about ShopTo is that they take care of their valued customers. They do this by having 3 membership brackets; Gold, Silver and Bronze. Bronze is the most tedious of the lot, as you would expect and doesn't give you anything. I guess buying less than 12 items a year isn't good enough. Sort of a waste, but the Silver, which I'm a part of, is brilliant. Silver members get slightly better deals and prices on most games than regular customers, as long as they buy over 12 and under 30 items a year. Most of these are slightly a pound less than normal price, but I've seen some £3 less. A monthly £1 voucher knocks the price down even more, so you can easily save your bus fare as a silver member. As for returning, £1.99 is credited in your ShopTo account, to cover some of the delivery price, which means even more money off future orders. An "exclusive" customer support number is given to Silver members. I have yet to use it but I'm not convinced. Finally, in the (likely) event that the Royal Mail strike, the item is sent via courier at no charge to you. It's the same one as everybody else gets in my opinion, except they probably just interact with you a little more. As for Gold members, it's pretty much the same perks as Silver members, except they receive £1.50 voucher and £2.99 credit for returns. Unfortunately, 30 products a year, the way to join Gold status, is to whopping a number to me.
The ShopTo community is huge, thanks to the forum on offer, where members can share there views on just about anything, whether it be games or life in general. Similarly, ShopTo TV is a service, completely free to even non-members, that has videos of gameplay experiences and trailers of the latest and upcoming games. I've made a few decisions on what games to buy and what to skip from this handy service. Naturally, these guys have social media services, with a Facebook and Twitter page as well as an app for mobile shopping on the go.
I've only ever had one problem with ShopTo and that was the registration process. Having to give card details up front left me a little sceptical, as only Play.com is the only other site I've been on that asks for card details during registration. The fact that they take out and instantly refund a pound really did irk me, seeing as I'm no master fraudster. After signing up, I found out I couldn't log on. After doing the whole process again, I still couldn't log on and later found out 2 of my pounds had been taken out from my bank account. Thinking I just may have been scammed, I phoned the free to phone helpline service, where the helpful staff sorted everything out for me, refunding my money and activating my account. Admittedly, a wrong foot to get off on, but the service I've received ever since has been the polar opposite of my first experience. Just a word of note that buying "instant access codes", an emailed code for the PS store or for XBox points, is impossible for 30 days, for some strange reason.
ShopTo, for a relatively unknown website, has some of the best customer service I've received from a website. I just can't believe I didn't find it earlier than I did, otherwise I could have saved a wad of cash, or at least make the numbers smaller on my statement.
The worst online experience I have had. I purchased a video game from ShopTo for about £12. I used a voucher code I found online and saved £3. This saving influenced my decision to purchase the game - had I not had the voucher, I would not have purchased the item. The game turned up later in the week. I should note that the item I received was the Arabic version (the box & manual were in both English & Arabic). This meant that after finishing the game, I was not able to trade it in on the high street: the major video game chains only accept UK copies. Anyway, around one week after I received the item, I got an email informing me that the voucher had been revoked. I thought this strange, checked my account and the balance was £00.00 - it wasn't a minus figure. I thought nothing more of this, believing the email to be relevant only to those who had the voucher stored in their account but not used. I saw another game I wanted on ShopTo, and purchased it. This is where the problem started. After ordering the game, the transaction remained Pending for many hours. On checking my email the next day at work, I found that I had been charged for the new item, and also the £3 that I 'owed' them. This amount had been taken without my consent. I had used a legitimate voucher that had gone through without issue, and yet they sought payment that I didn't owe them. I called Trading Standards, but as the item was under £10, they wouldn't do anything. I should note that I was infuriated not at the loss of £3, but at the removal of funds from my bank without my consent. I called up ShopTo and they were very unhelpful. I sent them an email and they have not replied. I will not use ShopTo in future, and would advise caution in dealing with them.
Please please please do not use this company. They try to lure you in with with welcome vouchers and cheap offers but in the end they rip you off. I preordered several Blu-Rays and they cancelled one of them as "I did not have enough funds' even though I had already paid for the items 3 months ago and they have only refunded some of my money.At Amazon or Play at least they know how to treat their customers.
I've been using Shopto.net for four years now, and the experience has been almost exclusively excellent. I should say up front that I'm pretty picky about my web shopping habits. I don't believe in brand loyalty; my continued custom has to be earned through the right balance of trust, competitive pricing and (should I ever need it) a responsive and helpful customer service team. It's very hard to find an online retailer that ticks all those boxes, but I'm pleased to say that, as far as games and Blu-Ray movies go, Shopto has been a consistently satisfactory partner to work with.
But before I go on to tell you how great they are, let's define my earlier 'almost exclusively excellent' reference. Two instances stick out in my mind to tarnish the overall glowing report card. One of the first things I ever (nearly) bought from Shopto was a PS3 console at launch. I pre-ordered from Shopto as well as many other online retailers, in an effort to ensure that I got one when it launched in March 2007. However, after ultimately deciding to go with the Play.com package, which I felt was better value for money, I cancelled all my pre-orders elsewhere. The problem was that when I came to cancel my pre-order with Shopto (admittedly with only a few days to go), I found that I had already been charged. I was slightly annoyed at this, and given it was one of my first experiences with Shopto, it had me wondering about their general sales practice; cue paranoia. However, it only took one contact to them to get a refund arranged, which was ultimately the reason that I continued shopping. In hindsight, I now realise that this hastiness to take the payment is in line with Shopto's general policy of always doing their utmost to ensure you get new products as efficiently (i.e. early) as possible, and if I'd read the small print properly I should have known to expect this approach.
The second issue I had was a more unsavoury one, which I cannot categorically prove one way or another, but resulted in me having over three thousand pounds worth of fraudulent purchases appearing on the credit card I had logged with Shopto. Going through the correct channels with my card provider, this was all sorted quite easily, and the money refunded, but the lingering question was 'How did this happen?'. Shopto was one of the only places online that I had used the card, and shortly after my experience there was a flurry of web discussion and speculation around a possible leak of card detail info from Shopto net, resulting in lots of customers' card details being used fraudulently.
Let's be clear, I don't know whether or not there was any shred of truth in it or not. However, Shopto did respond to re-state its security policies, and reassure customers that they do everything they can to protect their data. Quite soon afterwards Shopto had a change in approach with their online payments, and switched to a provider/method that removed the need for them to retain any card details themselves, passing this onto the company providing the payment mechanism. Read into that what you will, but whatever the case, I was impressed with the swift and very mature way in which Shopto appeared to react to a potentially tricky situation for them. That was several years ago and I have had no further issues since, and feel absolutely confident in buying from them now. Let's face it, whether they had a problem of not, your details aren't 100% safe with any online purchase - however big the name.
So let's get on to the good stuff. Why do I like Shopto so much? The answer is a simple combination of price and efficiency. Shopto aren't always the cheapest, but they are always very competitive. But possibly the killer selling point they have for me is that their delivery times are exactly as they say on the tin. They claim that orders placed before 5:30PM will be sent out first class, and therefore should be delivered next day. My experience is exactly that, and I've tested it on many occasions (just passed my 50th purchase from them). It's also a breath of fresh air that Shopto always use Royal Mail, so there's no messing around with missed courier deliveries - your parcel is never further away than your local sorting office. Additionally, whereas Shopto used to always send orders over a particular value via Recorded Delivery (i.e. requiring a signature), you now get to choose when you checkout/pre-order whether you want recorded or standard delivery, and there's no extra charge if you want recorded - nice touch.
Pre-ordering games with Shopto is probably the best feature of shopping with them. Every game I've pre-ordered with them (probably 25+ games) has arrived the day before the release date, on occasions two days early; i.e. games due out on a Friday always arrive by Friday morning at the latest. Only once did I not receive the game until a Friday, and that was due to a stock delay with the distributor. Being able to have this kind of confidence is really great if (like me) you're the kind of person that likes to get new games when they come out. Additionally, Shopto are always very prompt keeping you updated with e-mails to let you know when your account has been charged, and when games are shipped - so you never have to even log into the site to check what's going on with orders.
Their site is well laid out and easy to navigate. Occasionally their offer pages get a bit confusing as they tend to have a sale page as well as a Star Buy and Weekly Deal sections. Additionally, accessing their site from smart phone browsers can be a bit slow loading at times. Overall though, the site is easy to navigate, and your user account screens are well set out, with all your pre-orders (and scarily, the value of them!) appearing in the left sidebar whenever you log in.
Shopto have recently introduced a nice loyalty feature for regular customers, depending on the number of purchases you make in a rolling year. Under 25 gives you a bronze rating, 25-50 is silver, and over 50 is gold. I'm currently silver, and this attracts a monthly £1 off bonus code, which can be rolled over from one month to the next if you don't use it. There are also occasionally exclusive members only prices (e.g. slightly cheaper) on some things for silver and gold members. Also, if they ever don't receive enough stock to fill all pre-orders, they will prioritise their gold and silver members by fulfilling theirs first. This kind of thing gives a genuine feeling of being valued as a customer, which is quite rare these days.
Finally, a mention of their customer service team. I've recently had reason to call them up as I hadn't realised that my payment card had expired and I hadn't put the new card details in; this resulted in a pre-order payment being rejected and me getting an e-mail to tell me so. Concerned that this might delay my pre-order, I put the new card details in and then rang them to check it would still go through. The phone was answered in two rings by a very pleasant lady, who quickly checked my details and then sorted everything out while I stayed on the call and confirmed that the pre-order would be sent that same day. Within 30 minutes I had an e-mail confirming this. That's the kind of service I miss from almost every other online retailer, with many not even providing a telephone service these days. Even better then that Shopto provide this at zero cost to the customer, using a freephone 0800 number. Great service.
In summary, I can wholeheartedly recommend Shopto to anyone looking for a consistently reliable service with the back up of an easily accessible and friendly customer services team. For games, there's no retailer offering a better balance between price and service in my opinion.
I first came across Shopto.net whilst looking for store which accepted PayPal. I decided to test the water and ordered a PS3 game for my sons birthday and I was pleasantly surprised. Received a confirmation email shortly after placing order and was told when item had been dispatched. As it turns out I received game the very next day by recorded delivery and at a very reasonable price. I used them again a few days ago and again the service was excellent. I received game the very next day and I will certainly be using again. They recently held a World Cup prediction game and I received money off my order for getting several correct. Some of the prices are not the cheapest, but they do have offers for certain games on a weekly basis. Granted I have only used twice, but so far I have been very impressed and the option of using Paypal for payment is a nice bonus.
AVOID AVOID AVOID! I ordered a Trivial Pursuit Wii game as a birthday present. The game was avliable for much cheaper elsewhere but this was the only site that could offer next day delivery which came at yet more extra cost. I eve rang to emphasise the importance of the next day delivery and was assured it would be here. I was then sent a dispatch confirmation including a TNT courier tracking reference. After frustrating efforts to track my package I rang TNT to be told that this tracking number didn't exist and there were no packages to be delivered my address. I the rang Shoto.net to be told that they would check with the warehouse and get straight back to me. hours later I was still waiting so rang back to be told by the admin women she was just on her way down to the warehouse. She then rang me baack to tell me the item had been 'lost' and could offer no explanation why a fake tracking number had been given and why a dispatch confirmation had been sent. Very Very dodgy outfit. Steer clear at all costs!
I will warn you that this is not the most thorough review ever, sadly it can't be as I couldn't get passed checkout, but I think it's kind of important to stop people wasting a significant amount of time like I did.
I have to say this was my worst experience of trying to buy from a website.
First they wanted me to register which required a practically sworn oath that I my household has never nor would ever have more than one account with them.
It also needed a whole raft of security questions, which is fair enough when you are signing up for online banking, but this is buying a cheap game from a website that offers paypal, and is at pains to point out that they do not store your card details.
This had to be email confirmed twice.
Then I was allowed to progress.
But in order to get through for one pre-release item I had to link a card which they would take one pound off and then put it back on again.
I gave up on that item and decided to only order what else was in my basket, which as it was being couriered needed a mobile phone number so I could recieve a text message which contains "further instructions" and THEN I could order.
There is no provision for those of us without mobile phones or mobile phone signals.
So, to avoid having a half mile trudge up a hill searching for a signal I decided to not bother seeing what other hoops they have and spent £10 more on Amazon.
I'm writing this review to help fund the extra £10 :D
Erm, good bits, well the website looks quite nice.
They offer 4% cashback on topcashback.
And like I said they were £10 cheaper.
ALERT TO ALL POTENTIAL CUSTOMERS:- AVOID AT ALL COSTS 'Modern Warfare 2'
Initially considered this online store after seeing their pre-order promise and guaranteed delivery prior to mid day on the release date. Was looking forward to being amongst the first to go through the game following all the hype. Pre-ordered the item with at least a month and a bit to spare, the cash having been debited from my account on the alleged date of dispatch, being the Saturday prior to release. Mid-day on Tuesday arrived(release date), and still no delivery from UK Mail. Contacted the customer service department who explained that I should liaise with Uk Mail quoting my delivery number, although why they thought I should be doing the chasing up is beyond me. It is not the game itself, but my ordeal that should be called Modern Warfare 2. The following day arrived, and again contacted shop2, and guess what, still no game at mid-day, but this time they explained that they would contact the courier and contact me back within 5 minutes. 5 minutes later, and no call, the end of the working day arrived, and no call. Contacted Shop2 again the next morning,who advised that the game had been lost by ukmail. They then promised to recredit my bank account before Monday on the following week, after I had refused at all costs for them to send me another copy, not wishing to go through the same turmoil again. Monday arrived, and my account had not been re-credited, and they exp-lained that they would have to have received the game back in order to recredit. A massive argument ensued with a customer service adviser who refused to pass me to a supervisor, and who refused to admit the companies blameworthiness, and who's obnoxious attitude was akin to Gordon Ramsey on acid........Long story short, DO NOT USE THIS COMPANY AS THEY ARE ONE STEP SHORT OF SCAM ARTISTS, AND AT BEST DOWN RIGHT INCOMPETENT!!!
This is a great online shop that you can buy any game that your heart desires or in my case my sons heart desires.
If you have an Xbox 360 or PS3 or are sad enough to still to own a PS2 you will still be able to find something that you want.
You can purchase consoles with some great deals on bundles.
They have some great weekly special deals which can sell out very quickly as well as a Games clearance section which is good if you just want to update an old game that has been damaged.
You can watch previews of games you are looking at buying on the shop to tv section which is quite cool.
The new DJ Hero for the box 360 is up for grabs for £89.95 which is quite a good price.
I have used the website many times and find it easy to navigate with a secure payment method, the site stores your card details which is quite good as it saves you the hassle of re entering them every time you order.
The site guarentees next day delivery when you place the order before 5 pm which is free to the U.K.
A good reliable site, but if you are like me you will check loads of sites to get the best price.
ShopTo was recommended to me by a friend last year and since then, it has been the only place that I buy online games. The website isn't the most professional looking but its easy to navigate and gets the job done. The main selling point of ShopTo is that they offer the cheapest prices on the web and they have a fantastic service. With very order you get free next day delivery. You will also get new releases a day earlier than the release date. Take today for example. At 3.45PM I ordered Fight Night Round 4 and 20 minutes later I got an email saying it had been dispatched. That will now be with me tomorrow, 1 day BEFORE it releases. Another great feature ShopTo has is the forum they have on their website. On the forum you can speak to ShopTo staff about any problems you have. You can also pots a cheaper deal for a game you have seen and they will more than likely price match it.
If you looking for games consoles, gaming accessories and games etc look no further than ShopTo. Their low prices and quality service keep me coming back and I'm sure you will also be delighted with them.