smartinks.co.uk

I placed an order online on 21 December. I allowed 2-5 days delivery, and more, given that it was the Christmas holiday. I notified by email on January 17 that the order had not arrived. On 19 January, I notified again, as requested, that the order had not arrived. I then heard nothing from them. On 29 January, I emailed again, and this time requested a refund, since they had charged my account for £35.73 on 23 December. They indicated that they would pass the refund request to the accounts department. On 8 February, I emailed again to ask how long the refund would take. They replied that it would take 3-4 days. On 14 February, I emailed again to ask where my refund was. ...  Read the complete review

I know dooyoo is not the place for revenge reviews, but I would like to think of this review as more of a warning than anything else. After my experiences with Smartinks, I am, to put it mildly, not fully convinced of their dedication to the service they are supposed to be providing, and if this review can prevent others experiencing the frustration I did with them, so much the better. Smartinks.co.uk is, as the name suggests, an online shop selling printer cartridges. It's a user-friendly enough site - finding the cartridge you need is simple - a clickthrough menu takes you from your printer's brand to the exact make and shows you which cartridges will work ...  Read the complete review