Tesco Technology Needs Attention (tesco.com)

Member Name: skidd

Product:	tesco.com
Date:	13/06/09 (149 review reads)
Rating:

Advantages: A useful service and satisfactory on the whole

Disadvantages: Needs monitoring to ensure you are not being overcharged!

This is less of a review and more of a warning as an experience today made me think I should issue a quick alert to all online Tesco shoppers!

Apart from the time several years ago when my Christmas order did not turn up and they claimed it had been stolen and would not resend, I have been generally happy with the service over the many years I have used it.

Now I am the first to admit that I am quite slip shod when it comes to managing finances and do not always give my bank statements the close scrutiny I should but today something jumped out at me! On 28th May Tesco had taken two identical sums from my account thus charging me £89 over the odds! Obviously I had been charged twice for the same order!

The gent at Tesco Customer Services was quite helpful when I rang although it took a lot of holding the line and piped music before he agreed they had made a mistake, apologised and promised a refund. Of course he blamed it all on computer error!

The matter was then clearly concluded from his perspective but I was feeling uncharacteristically assertive and questioned whether they would be offering me some compensation. After a lot of murmurs and vocal shufflings, he magnanimously agreed to send me an electronic voucher for £10. This duly arrived in my inbox within a few minutes.

Really I think it was the least they could do after such a glaring faux pas and should have been offered unprompted. After all Sainsbury's give a £10 voucher if they are late with your order - even by a few minutes. But it was a salutory lesson and just shows that it pays to be vigilant and even a little cheeky!

Summary: Such convenience can cost you dear - be vigilant!