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Customer service lacking
Member Name: just_charley
Advantages: easy online ordering
Disadvantages: bad customer service
I am 8 1/2 months pregnant and decided to use Tesco.com for the first time. The ordering online was easy and free from the temptation of smells and treats so the saving I made was great. Sad to say that is where the positives finish.
I had a delivery slot for 10 -12, I had an emergency appointment with my midwife and admittedly was home late at 10.12am. I found the card that the driver had been at 10.02 and rang tesco strate away. The lady on the telephone said she would phone the driver to come back as he couldnt be far from my home and she would call me back. I was really pleased how helpful the lady had been but after 3 hours I recieved no call back and rang again to see what was happening. It was then that I was shouted at and told I wouldnt get my shopping til the next day.
I sent my partner to tesco to grab something for tea when he came home he told me how the shelves had been filled with out of date bread and that when he asked if he could have an in date loaf he was told "i'll reduce it" So then turning to homebake rolls as an alternative he arrived home with the rolls date marked 22/2/12 only to find them covered in mold and the crisps that had been marked as on offer £2.00 for 18 bags was charged £4.82 for.
This morning I recieved a phone call from tesco to tell me that the payment for my shopping wouldnt go through and my card had been declined, I jumped onto my banking website and there infront of me it said the payment had already been taken 3 days before.
To be honest Tesco customer service to me has gone down hill drastically, staff have been rude, I had a cage barged into my stomach two weeks ago, managers holding meetings in the middle of aisles and looking at you like dirt when you ask to get by. My mother was a tesco employee many many years ago and the customer service course she had to undertake was unbelievable. I think they need to look back and prehaps bring back some old policies.
I will be trying Asda online for my next shop and will refer tesco to the NHS as an alternative to labour enduction!!
Summary: Poor customer service a real let down