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Are you a direct kind of person?
Member Name: stebiz
Advantages: Reliable, Clubcard points
Disadvantages: Next day delivery
I have used Tescodirect on a number of occasions within the last couple of years, and would like to share my experiences.
Tescodirect (not to be confused with Tesco.com) was set up back in August 2006, in direct competition with one of the leading catlogue companies Argos. It cost Tesco approximately 30 million to set up the service, which in terms of Tesco's turnover is chicken feed.
So what is it that they offer? How do they compare with Argos? Well there are similarities, obviously. Both have their goods showing online. Both can be ordered and delivered directly to your house, for a charge. However unlike, Argos, who stock most of the items in store, Tescodirect only stock a limited range, and usually you will have to wait 24 hours for the item, if you want to collect in person. If you order before 12pm you will get the item after 4pm the following day.
This is obviously okay if you are in no hurry for a particular item, but if you do need an item the same day, Argos is the only place you can really rely on. Maybe as the Tesco stores get bigger, they will stock more and more of the catalogue. However I have found that although Argos appear to stock a larger range, the prices are often very much on par.
I have ordered a number of items from Tescodirect and providing it was over £30, delivery to the store was free, and I always received a call from the store, to say it was in. Tesco have only ever let me down once, and that was only in a small way. I had ordered ten items, and when I arrived home, it only had nine in the box. A quick call to Customer Services credited my card back with the difference.
So what other comparisons can I look at. Well with the likes of Argos, you can reserve and collect, without paying up front. Therefore if you change your mind, you have not paid out. Tesco take your money straight away. So if when you receive the item, you don't like it, you need to go through all the trouble of getting a refund.
Tesco will also only keep your item in store for 14 days. Seems fair really. But if you don't collect in that time, it will be returned to the warehouse, and your card refunded accordingly.
Another advantage with Tesco is that you can collect clubcard points. These certainly add up on larger items, and often there are big incentives such as free 1000 points if you spend £50 or more. These points are invaluable. In this example alone it would add upto £40 worth of deals.
So would I recommend Tescodirect. Yes, without a shadow of a doubt. Argos are a great company and I use them a lot, but Tesco also are a good company. The comparisons are there to see. However I think there is a market for both companies, and competition in any industry is good.
Copyright stebiz 2010 - also on ciao.co.uk
Summary: Great service for all the family!!
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