Newest Review: ... Friday but could have had it sooner. There was a £5 delivery charge which I was made aware of when confirming my order and ... more
Brilliant customer service when returning a faulty item
Member Name: kelloggs13
Advantages: quick collection and refund
I purchased a variety of toys for my place of work, roughly about £80.00 worth from the half price toy sale.
one of which was a pop up rock star stage. This was a bit like a pop up tent easy to pop up and let the kids play within a matter of minutes.
This did seem a little flimsy and after about 20 minutes one of the speakers which are attached to the sides had come unstitch and was hanging off. i decided to return this after a friend said they had pretty good customer service and it should be fine. i was struggling to find a tesco close to where i live to return the product and eventually I contacted custmer services to find out which store this could be returned to.
the lady I spoke t was lovely and very sympathetic, she assured me not to worry about finding a store as they would send out a collection van for it. i was a little worried as the item had only cost aroound £10.00 and i presumed i would get charged for returning this via courier. The lady assured me there would be no charge at all and arranged a collection time for the toy to be picked up. the next day the toys was collected within the timscale agreed and i was refunded within the week.
the customer service ladt was brilliant and it was such a nice change to get so much help, and get my refund and collection so fast compared to other companies i have dealt with in the past, i will definatley shop with them again.
Summary: Excellent customer services