Great idea, shame they're useless (Tescodirect.com)

Member Name: Gretta

Product:	Tescodirect.com
Date:	10/12/00 (35 review reads)
Rating:

Advantages: Lots of good ideas

Disadvantages: Fundamentals aren't there

I was really please with the whole concept of Tesco home shopping. They had the idea of providing a disc so that you can shop offline, not incuring charges, then spend a few seconds zipping you're order through.

Unfortunatly they don't seem to have trained the staff who work packing the orders at all. I ordered over £80 of shopping each time, but under £45 actually arrived as the rest was out of stock. Out of the half that did arrive about £10 was the wrong stuff, (fresh not frozen sausages etc) and another £5 was due to go off the next day, although I had specified not to bother delivering me fresh goods unless they had at least three days shelf life left.

So, after all the problems, for £45 plus £5 delivery charge, I received £30 of goods that I actually wanted. I did try them twice, a month apart, so it wasn't just bad luck once.

However, it will depend where you live, so you may want to try your area. The site is well presented and easy to navigate, and things like being able to use your club card are a great idea. Its nice to be able to relax while you do it, and not worry about the phone bill.

There is the opportunity to specify comments about each product, which is a good idea, although in my case they were ignored.

In conclusion, give it a try, your store may well be better.. it couldn't be worse.

Summary: