Newest Review: ... Friday but could have had it sooner. There was a £5 delivery charge which I was made aware of when confirming my order and ... more
Excellent, Reliable Service
Member Name: LynLyn1
Advantages: Lovely product, brilliant easy service
I recently ordered a faux leather brown ottoman bed from Tesco On-Line and cannot in anyway fault their customer service - it was excellent. I was able to choose what day to have it delivered which included Saturday. I ordered on a Monday and had it delivered on the following Friday but could have had it sooner. There was a £5 delivery charge which I was made aware of when confirming my order and that to me seemed reasonable. I was able to input my club card number to receive points. Tesco sent me a text the day before to confirm a delivery slot of 3 hours so there was no all day waiting and said they would ring an hour before delivery to confirm they were on their way which they did. Not only that, it was the delivery person who I spoke to which I felt gained more confidence than if a customer service rep had rang. The delivery people were very pleasant and friendly.
I highly rate the service I received here and will definitely order from Tesco again.
As for the ottoman bed it is lovely. My father in law put it up without too much difficulty in a few hours and it looks fabulous. It is slightly different to some other ottoman beds I have looked at as it has a base in the bottom of the storage area rather than storing straight onto the floor and I feel this adds to the quality. It is easy to lift and doesn't disturb the bedding. No problems what so ever - well done Tesco!
Summary: Definately shop here again