Newest Review: ... Friday but could have had it sooner. There was a £5 delivery charge which I was made aware of when confirming my order and ... more
I used to hate shopping
Member Name: pottmar
Date: 23/02/01, updated on 30/03/01 (419 review reads)
Advantages: No Kids, Lower Bills, Delivered to your Door, Save Money, Etc Etc.
Disadvantages: none, I love it.
I started off using the offline version of Tesco direct software, this downloads details of products available in your local store then you can disconnect from the internet and browse the store putting items into your basket, when you have finished shopping you click on the order button and it connects to the internet and places your order. I am not going to review the offline software here, if you want a good review then check out bubblegumbod’s review Tesco Direct – Hassle Free Shopping! Under the offline shopping section on Dooyoo.
This review is about the online website at www.tesco.com. The obvious drawback of using the online site is that you are online all the time, if you have unmetered Internet access then this is not a problem, but if you are still paying per minute phone charges then you may want to stick to the offline version of the software.
When you arrive at the Tesco direct home page there are a number of stores available to you. They are as follows
CDs and minidiscs
Videos and DVDs
Baby and Toddlers
Tesco Vin Plus Calais
There are also links to
What’s in store
Tesco Personal Finance
I can not review all these stores here, so I will concentrate on the Groceries on line store, but when you register on the Tesco.com website you can access all these stores with the same login, the only drawback
is for most of the stores you have a separate trolley so you can’t combine items from different stores and pay one delivery charge. But in the groceries on line section you still have access to the items that are available in your local store including a selection of the above.
So after all the background, here is the layout of the groceries site.
When you have logged in and clicked on groceries on line you get to the grocery store home page. There is a handy little button you can click to display the next available delivery slot. This is very handy, I normally have to do my shopping a couple of days before I want it, but during busy times you may have to wait longer so it is handy to be able to get an idea when your shopping is likely to be delivered before you start shopping. On the left hand side of the page you have a number of options. I will describe them for you.
In this section you can browse the store by department, the shop is broken down into a number of sections similar to the isles in the shop itself as follows.
Bakery and Cakes
Fruit and Vegetables
Meat Fish and Poultry
Crisps, Sweets & Biscuits
Beers & Spirits
Hot & Cold Drinks
Non – Food
Audio & Visual
Health & Beauty
When you select one of the above isles you are then given further subcategories until you get to the product you require. There are much to many for me to break it down in this review, but it is easy to get the hang of. On all screens there is also a very handy product search box, so if you can’t find what you are looking for just type it into this box and click search, you will be amazed what it finds.
you have found the product you are interested in you adjust the quantity and then click on the add button next to the product. There is also a notes icon where you can pass a message to the person doing your shopping for you, for example if you like your bananas green, or if you want a particular substitution if it is out of stock then just put in a note. On most items there is an information icon, you can click on this button to get more details on the products including a picture, this is very good news so you can make sure you have chosen the correct product.
The next option is My Favourites.
Every time you buy something on Tesco Direct it is added to your favourites so this list soon becomes your shopping list and you can save a lot of time by browsing your favourites rather that the whole store.
When you click on the My Favourites option you get the same breakdown of isles as in the departments section but when you select an isle instead of getting lots of subcategories, you just get the details of the products you have previously purchased in this isle. You can then go down the list adjusting the quantities from 0 to the number you require then click on the add selected items button at the bottom of the page to get them added to your basket.
This saves me a lot of time, I wiz through selecting the regular items from my favourites list then I go back to the departments section and get the extras
The next option is quick start lists.
This section is a selection of pre prepared lists produced by Tesco for example first shop essentials which is a selection of items that most people will want, like the favourites list you adjust the quantities from 0 to the number you require then click on the add selected items button at the bottom of the page to add them to your basket.
The next option is Shopping Ideas list.
This is a selection of lists including recipes, cold remedies etc where all the
items you require are on the list so you can just you adjust the quantities from 0 to the number you require then click on the add selected items button at the bottom of the page to add them to your basket.
The next option is Recipe Book, there are loads of recipes in here that you can select by Meal, Course, Cuisine, Main Ingredient, Theme, Chef’s Special, Dietary Requirements, Prep + Cook Time.
When you select a recipe you get all the instructions and a link to a prepared shopping list so you can easily buy the ingredients.
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On the Tesco superstore home page you also get star buys, these are the top special offers available this week at your local store, it gives you details of the product and offer and has an add button so you can add the item(s) to your basket.
There is also a special offers section where you can check out all the special offers in store. This is broken down by departments just like the main store and each special offer has an add button so you can add it to your basket. One word of warning most of these offers have an expiry date, quite often it is in the small print at the top of the page. Remember it is the date of delivery not the date you place the order that counts, so check to make sure the offer does not expire before you are likely to get your goods.
There are several tabs on the home page where you can get help or information.
The browse tab describes what each section does and how to use it.
Shopping assistant introduces you to another wonderful feature called express shopper where you can type in your list and it will go away and try to locate the items you have selected. It also has a new users guide and link to the clubcard page so you can check your points balance.
My Order. This is your shopping trolley you can adjust quantities and r
emove items from your trolley on this tab.
Checkout. This is the end of your shopping trip, you are asked to select a delivery slot and put in your payment details then you get an order number and confirmation the order has been accepted. You will also have registered an email address when signing up and a copy of your order will be emailed to you to confirm the order has been accepted. On this screen you can also change the substitutions policy, by default if an item is unavailable they will select another product that they consider similar, here you can ask them not to do that.
My Account. This tab allows you to change your contact details, email address, clubcard number (For collecting all those points) and password. You can also select whether you want to have your email address used for advertising etc.
Help. This tab opens up some very detailed guides. They have the following guides available.
Getting Started – First Time Users Guide
General Questions about Shopping at Tesco.com – How it all works etc.
Finding my way around the store – Using the search, browse, express shopper etc.
About products and your basket – Symbols, Product Info, Notes, Weights etc.
About Deliveries – How to choose a delivery slot, charges etc.
About Checking out and Pricing – How to checkout, pricing policy, guide price etc.
Contact Us – useful telephone numbers and email addresses.
As I mentioned at the start, we have been using this service for 18 months now. It has not all been perfect in that time, there have been a couple of occasions where the driver has turned up late (They normally ring to warn you) and we have had a couple of items charged for but they were missing, a couple of substitutions that we were not happy with and on one occasion we even had broken eggs, but on every occasion a call to their customer services team resulted in an agreement for a refu
nd to be made for the products and one time when the driver was over an hour late there was a refund of the delivery charge. So if you every have any problems just give them a ring they are very helpful.
I know this has been a long review and if you have stuck with it thank you. I think this has got to be one of the most comprehensive shopping sites I have ever come across. The sheer range of products available is fantastic; the ability to take advantage of the special offers in store and to see pictures of the item to make sure you have the correct one is brilliant. The only drawback is the fact that you cant use your vouchers against your shopping through Tesco Direct. You still have to trot along to the shops once in a while to get rid of the pile of vouchers that build up.
As with most people’s opinions on the home shopping subject, I would agree that this method of shopping saves us money. I generally hate shopping; one of the reasons is that I can’t resist buying. I see something and think I need one of those, then I get home and thinks what am I going to do with it, (However it is mostly food) by shopping on the internet, I don’t get so attracted to the things that I am not looking for so we have noticed our shopping bill decrease a bit.
As I said, I used to hate shopping, but not now, no hassle, delivered to my door it is great. If you are still traipsing round your local shop every week then give it a go, it will cost you £5 but you will have so much more time available to do something else that I am sure you will find it is worth it.