“ A huge selection of media, electronics, sports, lingere and flowers. „
Steer clear! They are refusing to repair or replace a blackberry curve 8520 sim free mobile which was bought from them 8 months ago and which has been used for only 7 months.
TheHut.com insist they only provide a 6 month warranty period and have told me, by e-mail, that I must now contact the manufacturer as the phone is over 6 months old and they have no further obligations in the matter. This assertion contravenes the UK Sale of Goods Act.
When I phoned their 'customer service' to complain the person I spoke to insisted that the Sale of Goods Act does not apply to them 'as we are an online retailer' - ludicrous!
It looks like I will now have to seek hep from Trading Standards. To avoid finding yourself in a similar situation I'd advise you to buy from a retailer that doesn't lie to you about consumer law i.e. avoid this lot!
(order no. 18498189)
I have used The Hut a few times over the years to order DVDs and Blu Ray without a problem. I was happy with their prices and ordering system. Regular visitors will notice prices changing on a daily basis and sometimes great bargains can be found. So these are some of the positives about The Hut.
However, I had the misfortune of having to deal with their Customer Service and sadly they weren't very helpful. It can't be denied that they were polite (unlike Play.com, for example) and tried to help (unlike Play.com, for example), but the outcome was... nothing. On two occasions. I had order a toy as present for someone and the wrong one was sent out, so I contacted the customer services about exchanging it. They said that they would contact the warehouse and find out if the correct item was in stock. About five days or so later, no response. I called up the the gentleman helpfully began the refund process (so I thought) and told me to donate the toy to charity, no need to return it. I thought - OK, a bit odd, but also nice. I checked my bank account several days later and refund? None. He had mentioned that it can take a while depending upon the card company. I left it a bit longer and still nothing, so I contacted The Hut again, but this time via email. Success. The refund was made.
So overall, I would rate The Hut as average, but credit to them that they do at least try to make an attempt at very good customer service.
Time of writing: Dec 1st.
The Hut.com is a site much like Iwoot or Firebox and offers a range of gadgets, electronics, toys and gifts alongside media items such as CDs and DVDS. It is perhaps one of the most elaborate and varied internet shopping sites around!
So when I stumbled across it looking for a present for my secret santa exchange we are doing for out flat, I was extremely pleased that the item I was looking for was listed here at the cheapest price on the internet.
So quickly, I placed an order and had peace of mind until I discovered a few days later that they have still not charged me. I clicked through and checked all the documents to discover that the item would have a rough estimate dispatch date of Dec 8, which was fine as our exchange date was a few days later.
But today, a week after my order, I checked again to see if the dispatch date would have changed for the earlier to discover the order cancelled. It was my first time ordering from the site and I am extremely repulsed by the fact that the site has automatically cancelled my order WITHOUT NOTIFICATION of Roadsweeper Desk Vac which i placed on 24-Nov-2011. This was meant to be a Christmas present and it will NOT arrive in time if I ordered at the time of writing from the site given the 10 day dispatch quota.
Also I signed up to get a £1 voucher code advertised on the front page for new users as I was browsing the site at the same time as the order, but that NEVER arrived either. I definitely will NOT be shopping here again. I hope they resolve their issues so they don't ruin other peoples' Christmases like they did mine.
I am mentally and emotionally stressed out now about getting this present on time and I have sent them a complaint message voicing my disgust and am awaiting a response.
Despite stating they will reply within 24 hours, I received their response three days later and it was totally inadequate. They apologise for cancelling the order and explains that this is due to them running out of stock and unable to find a provider. This DOES NOT explain why I was not notified nor do they in any way apologise/respond to that which is the main issue.
Definitely NOT shopping with them again. EVER.
On 9th December, I received another email stating the same thing, but then with an addition of a 10% discount code. I'm sorry, but I can get one of those anywhere off the web. Not accepted. The service is still poor as *
You really do have to love the internet, seeing as many companies like to offer a cheaper shopping experience. With thousands of sellers all offering to give you a better deal than you will find in the stores, it's tricky to know which ones are legitimate and which companies are just fronts for scam artists. Luckily, TheHut.com is amongst the majority of legitimate internet sellers out there. But what is it that separates TheHut from all the other ones like Asda Direct, Game and Amazon?
First thing is first, TheHut sells a range of items, that you will not find on most sites, without the customary big delivery charge, provided you join up free of charge. Whether it be a jar of sweets, perfumes, a rare computer game or even the latest Blu Ray, TheHut gives free delivery on every single item. You may find these items cheaper on smaller businesses websites, but when coupled with the delivery charges, it's evident that TheHut is second to none on most of their prices, including the hugely popular Amazon.
TheHut sells a medley of items. Upon visiting the site, a bar showcasing categories of items they sell is visible. The "Daily Deals" option will take you on a 1 day exclusive or sometimes weekly offer, on a bunch of selected items, ranging from electronics to clothes and even cosmetics. It's very rare to find a £2-£5 off offer, as anything up to 50% off, and even more at times, is the norm.
The "Men" category refers to attire for erm, men. Anything from clothing, sunglasses, wallets and even underwear are available, all of which are of the designer kind, not just some cheapy own brand Primark imitation. The "Women" category is likewise for them. Just remember to substitute underwear for lingerie.
The "Toys" category is for the kiddies, as TheHut stock quite a few popular toys that you can easily find at The Entertainer for a cheaper price. Of course, for those slightly older than kiddies, all the way to twenty or thirst something adults, the "Games" option is the place to look out. With games available for the current generation of consoles i.e. PS3, XBox 360, Wii etc, as well as the consoles themselves, TheHut put on some very competitive prices on all of them, which sites like Game and HMV ought to be embarrassed about. Even console accessories and strategy guides can be found.
The most extensive catalogue on TheHut is found on the "Movies, Music and Books" category. The title is pretty much self explanatory as almost everything released on DVD, Blu Ray, CD, hardback and paperback book is available. Naturally, seeing as this is what TheHut pride themselves on, the prices are ridiculously cheap and often better than Amazon.
The "Computing" and "Electronics" sections pretty much refer to PC accessories, speakers, headphones, laptops, mobile phones etc. There are better prices to be found on other sites who deal in electronics, but you just may find the odd bargain.
The "Sports" section mainly deals with sporting uniform and equipment. So whether you're looking for a cricket bat, shuttlecock, sweatbands, rugby polo or just simply a cup, TheHut will have a good price on just about anything sporty.
"Health and Beauty" is where you would find cosmetics, hair removal, skin care and all those other things for both men and women. Again, much like the "Computing" and "Electronics", you'll probably find cheaper stuff elsewhere, but you may never know, a bargain may be around the corner.
"Gifts" is another of those self explanatory categories. Treating a friend or loved one to an experience day, a fun gadget or some memorabilia has now been made possible by TheHut. I haven't really checked this section out, but seeing how expensive sites like Firebox are and in the Argos catalogue too, prices here shouldn't be too offensive.
Finally, you may notice "Clearance", which includes all the get rid of stock from the mentioned categories at dynamite prices. Naturally, it's all the stuff you don't want but which clearance store does sell desired items?
Reading that, you may say it's similar to Amazon and Play. They sell identical stuff and give free delivery and of course, try to sell you a credit card during payment. So how different is TheHut to these? When using TheHut, you may notice an absence of market sellers. You may look at this as a bad thing, but what they replace it with is something more worthy than a market seller. TheHut like to publish a hell of a lot of vouchers, mostly of the 10% off kind. For example spending £30 will allow £3 off the price with a voucher (which is 10% off) and bring the price to £27. While market sellers have stuff cheaper in the most part, TheHut does a good job matching it with the use of vouchers. And seeing how seldom Play and Amazon promote money off vouchers, it's no wonder I find myself using TheHut a lot. In fact, seeing as I've spent a chunk of dough on TheHut, they send me regular emails of VIP club vouchers, where you can get vouchers, which give more than 10% off, as well as on certain products, for example, buying 2 of something for a tenner or so, instead of paying £20, which the standard voucher TheHut promotes charges.
Customer service is excellent too. Products are clearly marked sold out, if they don't have it in stock, so there's no buying a product only to get an email the next day saying it's out of stock (a problem I've had with HMV). An email is sent out to confirm purchase and another to confirm dispatch, whether it be the next day, 5 days or a month for pre-orders. Heck if they don't dispatch it on time, they have the decency to email you to say it will be dispatched late, instead of having to log on to the account to see order status. It's incredibly simple, as well as it should be. Queries can be made in the unlikely even they don't send an email and orders can be cancelled provided they aren't dispatched. And not that I've had to do so yet, but to return you have a 2 week period to return the item sealed and unused for a full refund. Seeing how simple everything else is, I doubt this process is a hassle.
There is one thing i have to complain about, and that's the delivery time. Seeing as TheHut are based in Jersey, items can take around a week to arrive, seeing as they pass customs. Then again, to bring cheap prices, it is understandable that delivery time does take a while.
Another, albeit very minor, problem is that you can't see the item until it arrives to the front door, so you don't really know whether the item is damaged or not, until it's been opened. Only once, a DVD cover from TheHut had a slight crack, but not too noticeable from the distance. Maybe I'm just being picky, but I like to look at the condition of the item before I buy it and will switch it with another if there's a problem.
I ordered a Toshiba Blu-ray player for an excellent price late in the afternoon. It arrived, free delivery, beautifully packed, with an hour's notice by email, 10:40 next morning. Couldn't be bettered! I would definitely use TheHut.com again and would recommend it to anyone.
I have shopped at thehut.com for numerous years now, it may not be one of the biggest branded online stores, but you may be surprised that it is part of the same group as the like of Zavvi, PC World Entertainment, Asda Entertainment, Argos Entertainment and a couple more, so it is not an unknown quantity.
I have had a couple of issues with pricing and stock, with items sometimes showing as in stock for a rather low price but then orders being cancelled due to no stock, only to find the product back in stock hours later with a new price, but this is thankfully not a common issue as some people seem to think.
The shipping times are a little longer than some online companies, with orders sometimes taking more than 5 working days to arrive, but if you are prepared to wait, the products are generally very cheap and there is a varied amount of products in stock.
Overall I would not hesitate to use thehut or to recommend them to a friend, just don't expect super quick delivery.
I'm surprised to find some bad reviews on here about thehut.com, i've been using them for a while and haven't encountered any problems so far. I like to consider myself a bit of a film buff so I'm often coming back here to check out the prices on the latest releases and more often than not they're the cheapest online and whenever I've bought a pre-order it's always turned up on the day of release too. The only occassion where I've had to call customer services was over Xmas when a week after receiving the dispatch note I hadn't receieved my DVD - to be fair the official line is to allow 28 days but with it being the Xmas period and after many a disappointment with other retailers I just wanted to double check - but the customer service team were extremely helpful and were able to give me an exact arrival date 2 days later and true to their word it appeared that very day. I definately wouldn't take all the bad reviews as gospel and would suggest trying them yourselves.
I ordered 3 items from www.thehut.com on 16th December 2010 as I saw a spend £50 and get £5 off voucher advertised on google.com when searching for Hunter Wellington Boots. I ordered the Hunter Wellies, some Chinese Flying Lanterns and a Harry Potter Blu-ray.
The Wellies were the cheapest online, and the other two items were the same as Amazon, so with the £5 voucher it was all better value.
I checked out in the morning and got a dispatch message for the wellies same day and they arrived on 20th December (in time for Snow!), the other two items which were gifts arrived on Wednesday 22nd December in time for Christmas, perfect as they were gifts!
I actually called thehut.com's customer service team to chase the other two items on the Tuesday and got through quickly to a polite female agent who said they'd been dispatch on Monday 20th December via Royal Mail, so i was in the hands of the Royal Mail who did great job this time and delivered in 2 days!
Site was easy to use and would recommend to others.
I have shopped at The Hut for over two years now mainly because they are so cheap.
In fact I've bought so much from them they sent me an email saying as I was one of their best customers I could enter myself into a prize draw with my next order.
It's a shame then that I've decided there wont be a next order. I've reached the end of my tether with them.
I've had numerous problems with them in the past which I have overlooked because of their low prices.
However their service has been getting gradually worse over time and I now feel that no matter how cheap they are it is not worth buying from them.
They regularly show items as in stock only to tell you they are waiting for stock after you have ordered.
It can take months for them to get stock and in one case I had to wait over six months for a game to be delivered.
One time I ordered a dvd boxset only to be told the item had been mispriced and they cancelled the order telling me to reorder at double the price.
On other occasions they have cancelled orders because they could not get stock, although only after I had contacted them about where my orders were.
The straw that broke the camels back was my preorder for the Kinect.
I ordered it over three months before the release date and it is now over two weeks after release and I still do not have my kinect.
I have found it impossible to get any useful response from their customer service, getting only a couple of automated emails that do not answer my questions.
Just to rub salt into the wound Argos, Asda and PC World had stock after launch and have since been restocked despite Asda Entertainment, Argos Entertainment and PC World Entertainment all being part of The Hut group.
Here are some of the companies that The Hut owns:
PC World Entertainment
They all recieve their stock through The Hut's warehouse. The websites for Zavvi, Sendit and TheHut are much the same and suffer from the same stock and customer service problems.
I'm not going to be using The Hut or any of it's other companies from now on and I'd advise you not to either unless you are especially patient.
Certainly don't use them if you are buying presents for people that have to arrive on time.
I'm sticking to Play.com and Amazon.co.uk, both of which have very good prices and much better customer service.
I received an xbox 360 game from them that clearly was not new. They sold it as a new game and what they sent was an original disc that had been refurbished and put in a non-original dvd case. I complained about this. All they advised was that I send it back to them for a refund. They ignored my comments about the game not being new.
Mysteriously, they never received the game even after 4 weeks and it has not been returned to me by the post office. I clearly labeled the to address and from address on the padded envelope. I did not have proof of postage as it is very difficult for me to get this and they are using this as an excuse. I have sent many parcels from my work address and all have been received within a day or two.
Have a look at other sites on the net and you will see many people complaining about items going missing in the post when sending or receiving from them. Deal with this company at your own risk.
TheHut .com is an online shop that sells DVDS, Blu-rays, Video Games, CD`s Perfumes, Books, electronics, sports equipment and a few other things but their main focus is on films, games, music and books.
I first used the website to buy the movie Bolt on Blu-ray (waiting for suggestion to go through!) as it was quite cheap and they had a voucher on at the time which saved me another couple of quid! I did wonder if it would be dodgy but I asked about it on an online forum and lots of people said it was fine which encouraged me.
The site design is also very nice which is good and at the moment there is a competition in which they are giving away £5000 in vouchers to celebrate their fifth birthday! The top prize is a £100 voucher and the lowest is 50p! I imagine I will win a 50p voucher since I entered it and there are 5000 50p vouchers!
The site seems to have some quite cheap prices but as with all online stores it is best to check around and use price comparison sites (see my find-games.co.uk review if you are interested in a good site for checking games prices.)
I ordered on the 18 July which was a Saturday and my order was sent on the Tuesday which is quite good and arrived on either the Wednesday or Thursday which is also pretty good so I can say this site is safe and good!
Another thing is that you can get cashback at this website from the website Topcashback and probably others like Quidco!
Overall I think this is a good site and would recommend you to have a look at it and definitely enter the competition there which finishes tomorrow! It is a safe site and you should have no worries from ordering from them. The design is colourful and good and all the links work properly and I can recommend this site to everyone!
4/5 A good site
thehut.com is an excellent website that offers a variety of products that mostly fall into the entertainment department; this includes products such as DVDs, music, and games. However they do sell other products such as sports equipment, lingerie, and flowers meaning there are many products to choose from.
As soon as you enter the website you are presented with a recent and simple layout that allows the user to easily navigate their way around the website. All of the categories of products that they sell are displayed in a bar across the top of the page and highlighted in blue. This makes the product categories stand out so this is a great advantage. If you like to see your subcategories as well as the main categories then these can be found down the left side of the webpage. Again this is a great idea because it gives the user a number of options when looking for a product. The website also has a search function where you can search for a particular product on the website. You will be displayed with a number of search results
depending on your input.
Having purchased many products from thehut.com I can say that the service is outstanding. All you have to do is register with your details, find a product, and then click buy. That product is then delivered to your address and I can say that the delivery is usually very speedy. The latest i have received a product is 4 days after I purchased a product but the average is around 3 days. A huge advantage is that you do not have to pay for any post and packaging on any of their products, no matter how cheap a product might be. The website is 100% secure as it secured via a company known as thawte so it is very safe to use payment cards on the website.
Another aspect of thehut.com that I like is that they often have daily deals so you can often find a bargain that will suit you. The daily deals are usually accessible via the top of the webpage in the form of a banner so they can easily be viewed.
If you require any help the customer service is great because they are open between 8am to 6pm. You can phone them and you can also email them so there are many options to contact them.
Overall this is a great website that offers a wide variety of products at great prices. I love to shop here because delivery is free and they have lots of great offers. They are also a major company for entertainment because they also supply products for Asda.