ThePerfumeEmporium.co.uk

Just the same story, already been through the fiasco of waiting at least 15 days before they are willing to even start investigating with Royal Mail, did ask for and received a tracking number (of which Royal Mail had no trace) so they said thay would re despatch, guess what, that was ten days ago and still nothing. Have now demanded a refund but they don't even bother to reply, as others have said, it's a nice little earner for them with your money in their bank account. The emails I have received all seem to be sent by someone called Chris, I wish I could get my hands on him, this really shouldn't be allowed, this sort of behaviour ruins the usefulness of ...  Read the complete review

This is the worst company I have ever used. If this had been my first experience of buying on line it would have been my last. I ordered from them on 19th June, when my order had not arrived after 10 days I sent them an email to which I got the same reply that others have also received, that my item had been dispatched by post and that I had to wait for 15 days before they could investigate. I did as asked waiting 15 working days but still nothing they are very good at replying to emails but as they have no telephone number you cannot speak to anyone. When I emailed them again they apolagised and said they would re send my order, this time I was not so willing to ...  Read the complete review

I am very worried about this site. Money was taken for my order on 15th April 2009 but goods never received. Royal Mail was blamed. I was asked to wait for 15 days before the company could make a claim against Royal Mail and then was offered a replacement or refund. I foolishly asked for a replacement which, again, didn't arrive and "Chris" is furious with Royal Mail! Have now asked for a refund, which I am still waiting for. Having now done some research it seems I am not alone, there are many, many people who have had identical "email" corespondence. and not received goods or refunds. You can see from reviews on this site, also ...  Read the complete review

It appears that I, like many others, have suffered from the experience of dealing with a company that legally works just within the law, but in my opinion lacks common decency, ethics and any sense of morality....and also suffers from an appalling postal service problem! The process goes something like this: Step 1 - You place the order and wait expectantly for it to arrive within the stated 2 days Step 2 - After around a week you chase the order (only able to do by email as no telephone!) and a reply is received stating it was sent and how disappointed they are and that you will need to wait for 8 working days as per their terms Step 3 - ...  Read the complete review

I now wish that I had read all these reviews before purchasing my perfume from The Perfume Emporium UK!!! I should also have been alerted to the fact that they do not have a telephone and email or snail mail are the only means of contact. I purchased some perfume from them in March and as per many others never received it and after numerous emails and delays to allow for the postal system, I was asked whether I wished to reorder or for a refund. I opted for the refund as I had no intention of going through all that pahlava again. After about a week I found that my refund had NOT been made. I emailed Perfume Emp. to enquire as to where my refund was to be ...  Read the complete review