by - written on 14/06/10
Looks like this site still operating as I too have been dupped - ordered on 05th June and nothing so far apart from automated e-mails. Will see if anything arrives before end of month but having read these reviews rather doubtful...
by - written on 19/06/09 (Useful, 160 readings)
I am very worried about this site. Money was taken for my order on 15th April 2009 but goods never received. Royal Mail was blamed. I was asked to wait for 15 days before the company could make a claim against Royal Mail and then was offered a replacement or refund. I foolishly asked for a replacement which, again, didn't arrive and ... Read the complete review
by - written on 28/05/09, updated on 04/06/09 (Very useful, 425 readings)
It appears that I, like many others, have suffered from the experience of dealing with a company that legally works just within the law, but in my opinion lacks common decency, ethics and any sense of morality....and also suffers from an appalling postal service problem! The process goes something like this: Step 1 - You place ... Read the complete review
by - written on 11/05/09 (Useful, 2279 readings)
I now wish that I had read all these reviews before purchasing my perfume from The Perfume Emporium UK!!! I should also have been alerted to the fact that they do not have a telephone and email or snail mail are the only means of contact. I purchased some perfume from them in March and as per many others never received it ... Read the complete review
by Jade - written on 22/04/09
I also ordered from this company on the 01/03/2009. My order was apparently dispatched on 03/03/2009 and I am still waiting for the perfume now. On the 24/03/2009 I was offered a refund of the full amount inc p&p of £28.88; and this I am still awaiting on. After contacting the company again I recieved no response, only later to be told I would have to wait up to 30 days for a refund in line with the 'Distance selling regulation'. It has now been thirty days, The company have stopped responding to my emails, they failed to tell me the result of the 'claim' they put in with royal mail too. The service I have recieved from this company is appaling. I ordered the perfume for my mom's 50th birthday, it has upset me more to not be able to present it. I just want the money back.
by sausagedog - written on 21/04/09
Similar experience to many of the others, order failed to arrive although told it had been sent by recorded delivery, refused to enter into any dialogue with me claiming that my dispute was with the Royal Mail, I am very scepitical as whether the order was sent although have no proof, after almost 2 months of persistant complaints I did recieve a refund.
by geoff - written on 23/03/09
I placed an order on 11th February and are still waiting. The story is exactly as all the others Lost in post, wait for Royal Mail, Number given re credit made and no such number with Mastercard.Do not purchase from this company they are working a racket.I have been ask to put a star in for rating. They rate zero.
by carriebradshaw2 - written on 19/03/09
DO NOT USE THIS WEBSITE!Just like the majority of the other reviewers, I ordered and was told by e-mail that the perfume had been despatched two days later. Not true. They made me wait 20 days after it failed to show before they even acknowledged it was missing. Then they blamed Royal Mail. As if! It's more likely that they didn't have it in stock, didn't despatch it at all and rely on nabbing your money and taking ages to refund it for cashflow.I'd never use them again. I'd give them no stars if I could. AVOID!
by geneva - written on 16/03/09
I ordered perfume from this company on 18th Feb, they said it was dispatched on 20th Feb by first class Royal Mail. After 3.5 weeks it had not arrived, they now tell me it will take up to 30 days for a refund to be credited to my account. It is a disgrace that this company gets away with it. On reading the Reviews this is nothing new, I just wish I had read them before ordering. PLEASE BE WARNED - AVOID WITH A BARGE POLE. I give a NIL rating although I had to put in a rating.
by - written on 03/03/09
Awesome website. Placed my order on the 2nd March, received today (3rd). Now that's fast. Did not have to contact support so I cannot comment on that but I am very happy and will no doubt shop again.
by - written on 27/01/09, updated on 11/02/09 (Useful, 266 readings)
Placed my order on 12/01/09, was told it was dispatched first class recored delivery on 12/01/09! Yeah right! 2 weeks later and still no perfume! I have emailed them 3 times, I have had 2 emails back within a couple of days of me sending them. I asked them for the tracking number for Royal Mail so I could find out what had happened. They ... Read the complete review
by very discruntled customer - written on 28/12/08
Absolutely rubbish service still have not had xmas delivery 'apparently' posted begining of Dec 08. No replies to emails. If you value your money do not shop here you will loose it!!!!I would not give it any stars but this review site wanted at least one!
by scammed! - written on 22/12/08
Totally gutted!! Just found these reviews and wish I had looked prior to ordering from the Perfume Emporium. I ordered 8th Dec, dispatched supposedly 10th Dec.... still waiting 22nd Dec even though its send 1st class recorded. Think we have all been conned guys! I have also like many of you, written several emails to which I have received nothing in response! Dont get me wrong, it looks like a lovely website and very easy to use, however they take your payment very promptly and then fail to deliver in every aspect! They are truly the worst Company I have ever used! DO NOT USE THEM!
by conned - written on 16/12/08
I wish I had read these other reviews before ordering.ordered 2 weeks ago and has not arrived and they will not answer my emails.Anyone got any suggestions on how to take action?
by Annoyed - written on 09/12/08
Ordered perfume over two weeks ago, no sign of it yet. I wouldn't buy from here again.
by P Friday - written on 09/10/08
I placed by order on the 6th Oct and received it on the 8th Oct. Now that is fast. Read some reviews about late delivery, shame about that. Surely you have to blame Royal Mail for that?? Anyway, I'm very happy with my order and will now order all my Chrismas stuff here. Wicked...
by KathyD - written on 29/09/08
DO NOT USEordered on Sept 16 - supposedly dispatched 1class recorded 2 days later. Still not received and they are unable to give me a tracking number and say Royal Mail will not check. NOT what Royal Mail tells me so I don't believe it's even been sent yet. They are very fast at taking your money though.
by Mick - written on 18/09/08
ordered on the 7th Sep despatched on the 9th still waiting support told me to contact them on the 1st of oct for a refund or replacement support expect you to wait while they claim from royal mail before sending replacement from reviews I have seen I am not the only one with this problem steer clear if you want your goods on time or at all
by - written on 16/09/08 (Useful, 1016 readings)
When you first enter the perfume emporium site, you are instantly hit with a sense of girl ness with pastel colours and bubbly headings. This isn't over done so doesn't look tacky or too young however. The site itself I feel could be easier to use, for example I searched a brand, yet it only brought up one of there products and I had to ... Read the complete review
by perfume lover - written on 11/09/08
Th perfume which arrivesd was exactly what i ordered and had been packeged well, the only thing is that it took over 3 full weeks to arrive after placing my order even though they said it had been dispatched by first class recorded delivery about 2 days after i placed my order. Hmm. not sure i would use them again
reviews about ThePerfumeEmporium.co.uk