“ Category: House / Garden „
Living 20 miles from the nearest town of any size, I buy a lot of things on the net. I must have bought from TOOLSTATION a dozen times and always had first class service. I am a total fan and cannot praise their delivery service highly enough (never failed to deliver within 24 hours at no cost - provided order is over the comparatively modest sum of £10).
The website is easy to use and order from. I also have their catalogue on my bookcase (I find a good catalogue easier to use than any website)
Very easy to go on site, put in a catalogue number and if you order before 5pm, you get your goods the next day.
I've visited their store once and found it a much more enjoyable experience than Argos for example.
I have nothing against their main competitor Screwfix who I have also used, but Screwfix are generally more expensive and charge for any delivery under £50
For those who haven't heard of it, Toolstation is a Catalogue Shop for builders/DIY'ers. Their branches (ie shops) tend to be located in outer suburbs, but their website offers free delivery if your order is over £10 (as of Sept 2012) with the option to pay more for a delivery by mid-day. Being a trade counter kind of place, they only have a few (ie 10) different products on display, as with Argos, the idea is you look it up in the catalogue and hand the staff a slip of paper with the stock numbers and they go off and get it for you.
For the most part, Toolstation is much cheaper than B&Q, Homebase or Screwfix. I'm not saying this is always the case, and the products are not always of the exact same quality, but I usually find Toolsation represents the best value. I should mention that Toolstation doesn't carry any timber products, bricks, concrete etc.. They tend to do tools, plumbing, fixings, electrical and other stuff that isn't massively bulky.
Toolstation do not have as wide a selection as Screwfix (another Building/DIY catalogue shop/website), but they are usually cheaper and I find the service at the two branches I use in London to be much, much better than the Screwfix I occasionally use, or my local Homebase. Being more precise, I find the staff more friendly, the queues shorter, and you can check if what you want is in stock before you set out. You can even have a vending machine style coffee/tea for free at their branches.
As for delivery, I've had mostly good experiences with them, but it hasn't been perfect. In some cases they don't make it obvious an item isn't in stock for delivery so it has been delivered later than I would have liked, but I've never had a late delivery after their shipping it.
I ordered 2 Geneva oak veneer doors from this company at 2.30pm on Wed 9/2. I needed the doors for Friday and the website clearly stated 'Express Next Working day delivery Thursday 10th Feb', for delivery any time before 6pm. Waited in all day Thurs. No show - not a word from Toolstation that there might be a delay. On the Friday morning I called Toolstation, got a telephonist who couldn't be more indifferent to the situation telling me doors wouldn't go out until Friday 11th Feb at the earliest, and that my doors were on their way on a PM delivery. Unfortunately I had the carpenter waiting on hand ready to fit the doors (in the naieve expectation that they might actually arrive in time) and I had to send him away.
Toolstation; don't promise next day delivery if you can't fulfil;it messes people about big time and makes them not want to use your company again. If there's a problem, communicate to your customer. I am out of pocket and doorless because I made the foolish error of choosing Toolstation to supply my items. I have no faith in their ability to do what they say they are going to do, and would not use them again.
Tool station has to be by my reckoning the best place to buy tools and materials from at great prices. I have been in the building game for around twenty years now and a friend about three years ago introduced me to tool station. This made my life allot easier, all I have to do is work out what I need for the week or next day and get on there online shop or phone them up.
There's lots of ways you can obtain the items you need either by ordering online through their web site, catalogue or going into one of their branches. They have over fourty branches over Wales, England and Scotland.
When going online all you need to do is type in what your looking for and add it to your trolley and check out. Its very easy to use.
Tool station has got a catalogue which has a phone number on the front. It also has the item numbers next to each item. You can just call the free phone number up for your next day delivery. The staffs nearly always pick up the phone strait away. They are always polite. You pay by card over the phone and the items always have got to me the very next working day.
You can also pay an extra of around £5 for turbo delivery which gets to you between eight o'clock and twelve o'clock.
I was shown the catalogue which was full of tools and materials for ever building, electrical, decorating and gardening job you could think of. The catalogue is not a huge catalogue but I would say a handy size one. Measuring around seven inches by five inches.
It starts of showing their web site inside toolstation.com with all of their sales counters listed on the first page. The next page shows there order details and price match guarantee etc.
The prices range of tools range from budget tools to professional tools like Dewalt.
They have a great range of
woodworking tools such as drills and sanders.
Electrical tools from screw drivers to cable access kits.
Decorating tools and kit such as brushes, papering kit and rollers.
Building tools like buckets, trowels and mixing paddles.
Automotive tools such as spanners, grips, wrenches.
Kitchen fitting tools.
They also do a great range of safety gear such as boots, trousers, overalls, goggles. Also available are access towers.
They do a huge range of materials range from insulation, lighting, doors, screws, paint, and filler, adhesive.
And much much more.
Take a look yourself if you're interested in diy of any building work professionally Tool Station is the place to go!