Newest Review: ... had first class service. I am a total fan and cannot praise their delivery service highly enough (never failed to deliver ... more
Need some DIY/Tools, etc... try Toolstation first
Member Name: colinbmw
Advantages: Cheap, Good service at branches
Disadvantages: Less selection than competitors
For those who haven't heard of it, Toolstation is a Catalogue Shop for builders/DIY'ers. Their branches (ie shops) tend to be located in outer suburbs, but their website offers free delivery if your order is over £10 (as of Sept 2012) with the option to pay more for a delivery by mid-day. Being a trade counter kind of place, they only have a few (ie 10) different products on display, as with Argos, the idea is you look it up in the catalogue and hand the staff a slip of paper with the stock numbers and they go off and get it for you.
For the most part, Toolstation is much cheaper than B&Q, Homebase or Screwfix. I'm not saying this is always the case, and the products are not always of the exact same quality, but I usually find Toolsation represents the best value. I should mention that Toolstation doesn't carry any timber products, bricks, concrete etc.. They tend to do tools, plumbing, fixings, electrical and other stuff that isn't massively bulky.
Toolstation do not have as wide a selection as Screwfix (another Building/DIY catalogue shop/website), but they are usually cheaper and I find the service at the two branches I use in London to be much, much better than the Screwfix I occasionally use, or my local Homebase. Being more precise, I find the staff more friendly, the queues shorter, and you can check if what you want is in stock before you set out. You can even have a vending machine style coffee/tea for free at their branches.
As for delivery, I've had mostly good experiences with them, but it hasn't been perfect. In some cases they don't make it obvious an item isn't in stock for delivery so it has been delivered later than I would have liked, but I've never had a late delivery after their shipping it.
Summary: My first stop for DIY supplies & tools