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      20.02.2003 20:30
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      I Tried using the toysrus website to find a bicycle, the website was easy to use but i was annoyed about their range. I ranfg their hotline and the person first of all kept me on hold for 12 monutes and then hung up as he was too busy!!!!!!!!! Bad service or what I tried a website my friend told me about. WWW.ROCKBOTTOMBIKES.COM they have bicycle of evry type, and their website is great you can save your shopping basket for later by adding it on your wish list, send firends details of bikes , add reviews for bicycle and read reviews. Also the website was easy to navigate. I purchased two bikes from them and they came within 3 days that's what i call service. Also they have sizing guides, and a button on which you can click to find out which bike would be best for you, and what bike they recommand. Also their bikes are cheaper. Better value for Money. I give 5/5 for the website and 5/5 for Service Well Done!!!!!!!!

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        04.11.2001 04:53
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        It's that time of year again, the first week of November, thoughts rapidly turning to Christmas and the rosy haze of chestnuts roasting on an open fire, Gran dropping off in front of the Queen's speech, and Mrs D devastating us all with her leathery and totally inedible turkey and sprout surprise ... we all think it's so bleeding marvellous don't we? However, the dave27 clan had just spent about three hours at the Toys R Us superstore in Preston, 90 minutes of which had us sat helplessly in our car while we waited in the vain hope of ever getting off the bloody car park. For rest assured when it's within eight weeks of Xmas AND Preston North End are playing at home, you'll end up very annoyed and frustrated when you visit the Preston branch of the Toys R Us empire. Now I'll come back to the store itself shortly, but first let's just explain exactly how bad things get... The Preston branch of Toys R Us was opened on the Deepdale Retail Park about four or five years ago. Deepdale Retail Park is situated on Blackpool Road about 400 yards from Preston North End's footie ground and that road, which leads onto the M6, has always been notoriously busy. I used to go down there on my way home from work when I was still living in Stafford and it ALWAYS took me 20 minutes to travel the 2 miles to the motorway. The problem was only exacerbated by the opening of the Retail Park. There is also only one entrance onto the park, which also doubles as the only exit and it gets very congested on the park itself as the traffic bottlenecks down there. However, tonight when we tried to get off there, everything was absolutely deadlocked and just not moving. As I said, it took a full 90 minutes after getting into our car to travel the 400 yards from where we were parked onto the roundabout to get away. This was almost Hell on earth, and when you've got two bored and hungry young brats with you in such a c
        onfined space you know there's going to be trouble. Mrs D and me were pretty wound up and stressed out already by our experiences in the store itself anyway, and our nightmare at the end just topped off everything nicely - serves us right for going in the run up to Xmas I suppose, but this is only just November... We'd decided to go to Toys R Us because Bethany has started taking piano lessons at school and she needs a keyboard at home to practice on and she begged us to get her one for Christmas in that pleading, cow eyed way of hers. We decided stupidly that Toys R Us was the best bet to have a look around, the more fool us. Anyway, we managed to see one decent Casio keyboard, a polyphonic one, priced at £29.98, marked down from £39.99 and it looked quite a decent one, so we were decided. However, then I noticed that the power adaptor wasn't included. You could have got batteries, but we thought it would be better to get an adaptor. There wasn't a card to buy it with though. (With most of the bigger stuff in the store like computers and keyboards and bikes, you need to take a product card to the till and then collect your goods from the pick up point at the end.) So I dutifully struggled my way all the way across the store and visited the information point. However, the staff there were pretty busy and it was a good ten minutes before anyone came to my assistance and that was only after I'd been to see one of the checkout girls and she'd got someone to help me. He told me to go back to the keyboard stand and see the guy there to get a ticket written out for the adaptor. Okay, a struggle back again and try and find the assistant, which I eventually managed, although it took another five minutes to find him. I told him what I wanted and he went off to see of they'd got any in stock. No luck! And so we had to disappoint our unhappy little girl who had set her heart on the keyboard and she was
        devastated. (A happy ending was had in the end, however, when we came home, located the adaptor for £9.99 free delivery at the Casio website and were then able to order the keyboard from the Toys R Us website, so after a couple of days Bethany was satisfied once again ... no thanks to Toys R Us, though, and I wish we'd just gone straight to the net) Okay, individual anecdote over.... By and large, apart from some of the obvious logistical problems which Toys R Us experience (and they are significant), the store is actually a good one, stocking (usually) a huge range of toys and games, competitively priced. However, the customer service assistants in there are generally of the zit faced, moronic, Currys staff type and are both stupid and extremely unhelpful and I've never been exactly impressed by them. The store is often crowded, making it very difficult to get around, and the customer pick up point, though a good idea and the only real way of handling things, does get very, very congested at times, and tempers often get extremely frayed. I'd only go in places like this when either I'm completely desperate or it's deserted. I have never known it to be deserted, however, so it's desperation measures only, I'm afraid... By the way, I was able to type this all up in the car on my Jornada while I was waiting to get off the Retail Park ... yes, it was really that slow....

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          24.08.2001 21:44
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          I have spent thousands of pounds over the years at Toys R Us on anything from prams to computers to toys large and small. I love the shop as my kids can feel free to play and use the display items without fear of a telling off. However I feel a bit more parental control is often necessary. My daughter wanted to try a particular bike but a little girl who was on her own would not get off it. After about ten minutes her mother returned to the bike area and I explained that my little girl wanted to try this bike with a view to buying it. Her mother just ignored me and walked away leaving the girl still on the bike. I ended up having to ask a member of staff who told the girl she would have to get off. This resulted in her running screaming to her mother. Many kids get lots of toys off the shelves and just leave them lying on the floor. Problems like this arise because some people leave their kids to play unsupervised while they wander around the shop themselves. I have also noticed that the same kids are always on the computer games whenever I go. Staff have told me they come on their own and they find it difficult to stop them. Maybe a ban on unaccompanied minors would help? But of course this would be unfair on any genuine young shoppers. I have bought a total of 12 bikes from toys r us and only two of them have been OK. Three had a broken part and the others had bits missing. Although I have had them replaced with no problems I resent the fact that I always end up driving back to the store which is 15 miles away. Apart from this though the bikes are excellent value, often on special offer. You can have them put together if you like or take them home as a flat pack which will fit in the car more easily. I would advise having them checked over at a bike shop if you are unsure about putting it together. One familiar sight at toys r us is the family who have just filled their car with large toys and can't fit the kids in.
          Quite often I have passed a woman waiting outside with the kids while hubby takes the toys home and comes back for her (couldn't trust mine to come back!) The best thing about toys r us for me is when they extend their opening hours for Christmas. Last year I got all the toys when the shop was quiet and the kids were in bed. They also have a loyalty card which earns you money off vouchers but only from particular toys. Sometime a toy may be a little cheaper in another store such as argos or index but it is a much more child friendly shop which is important to me. I would definitely recommend this shop but I think it could be improved in a few areas like the unaccompanied kids and poor quality control. I have also used the website and had toys delivered but was badly let down over my son's main present which, after phonong as I had waited two weeks, was promised to arrive by 5pm Christmas Eve. It didn't and the money was eventually refunded onto my card as they couldn't trace the parcel but this spoiled our Christmas and I felt they could have handled it better.

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            21.08.2001 08:10
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            OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself! OOOps. I wet myself!

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              22.07.2001 06:52
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              Toys R Us was a store i'd see in the high street walk by & never think much off according to me their name suggested toys & just toys maybe if i was a 7 year old i'd jump at the cahnce but neither was i a parent being drageed in to the store nor a 7 year old. But all this changed when i recieved a catalouge from there new Babies R Us range via my normal magazine i,d just been informed of a nephew on it's way & was keen to shop & help my sis too. As i flicked throught the catalogue i was really amazed not only did they have a wide range everything under one roof but all good quality products were really cheap & i mean cheap. I,d been to the local Mothercare store with my sis as it seemed like the first & only choice the prices were ridiculous you had to be earning quiet abit if you were to shop there. Babies R Us not only have a catalougue but also a great website they sell just about all new born stuff from car seats, prams to clothing, blankets e.t.c. You can browse the catalogue order over the phone or on-line it's great the disadvantage is a delivery charge of £3.50 for orders but if you have store local to you & transport it's great.

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                01.01.2001 07:55

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                I placed an order on 3rd Dec. for items which were listed as in stock. 1 item was received within 5 days - they took my money within 24 hours - but said item was not what I had ordered! I e-mailed them as this is the only way to contact them regarding online orders and received no reply! To cut very long story shorter, they finally replied 6 days before Xmas to say 1 of my products was out of stock - not when I ordered it! Frantic journeys to the shops ensued and I still have not received a refund! In short - DO NOT USE TOYS'R'US FOR ONLINE SHOPPING AS THEY ARE UNRELIABLE!

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                11.12.2000 02:22

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                I visited the Toysrus website to avoid all the hustle and bustle of shopping for Xmas pressies in town, but if your looking for hassle free shopping Toysrus is NOT the place for you....let me tell you why. Firstly, the pages took ages to appear, and often timed out. Secondly, the delivery charge is a little steep, £3.50 may not sound alot but when your ordering small items it does seem a bit much. I did, however, order some items and waited eagerly for an e-mail telling when delivery would be. A week later I had heard nothing even though I'd e-mailed them after 3 days, still no reply. I eventually had an e-mail saying my order would be cancelled as my name was not yet on the electrol roll for my address and they required my last postcode......WHAT!!!???? My credit card was valid surely thats enough....I've never had this problem before. Is my money not good enough!!! I decided not to bother with the hastle and ordered from elsewhere. My advice is simple....dont bother!!!

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                29.11.2000 08:49
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                WOW! I have just come back from the quickest on-line ordering that I have ever done! I found and completed an on-line order in less than 5 minutes, which after some of the stress I’ve had on other sites is nothing short of a miracle - my blood pressure didn’t even start to rise! I highly recommend this site for stress-free, quick ordering! I have been looking for a Graco citisport in Urban chic - for those of you who don’t know - this is an ultra light-weight pushchair with a carry strap so you can throw it over your shoulder. I was specifically after this pushchair because it’s so light and I am sick and tired of having to lug a baby up and down all the stairs on London’s tube system - often without any help. Having spent £100 on a buggy which my son has only used since he was born in April, I was really reluctant to spend £90 on another buggy. I had searched all the other Internet pram sites for a good deal without any success. I was starting to despair. In desperation, I posted a message on the Mother and Baby "Buying & Selling" board and was informed that babiesrus.co.uk was selling them for £67.75 so I immediately went to the site to have a look. Knowing what I wanted made life really easy in this case. I typed in babiesrus.co.uk and was taken to the toysrus.co.uk site - don’t worry this isn’t a mistake! If you aren’t after toys and you want the babies r us section - look in the top right hand corner of the screen and you will see the Babies r us tab just hiding in the corner - this is the one flaw of the site, it isn’t immediately obvious. I didn’t spot it straight away and it is rather camouflaged. Anyway, if you know where it is - then you will find it! Click on the "babies r us tab" (you will barely see "BA" in pastel colours) and you will be taken to the babies section. I would highly recommend using the F11 button to enla
                rge the window to occupy the full screen as you will get a better view of all the products (press F11 again when you have finished and it will go back to normal window size.) You should now be in the "babies r us" section. You can search for products by type using the tabs at the top - nursery, pushchairs, feeding & safety, kids room or baby toys (don’t ask me what the tab in the far right-hand corner relates to - it’s off the screen!) They have a huge range of products, almost anything you could possibly need for your baby is here and the prices are very reasonable. Basically this is their babies r us catalogue online, it’s great for people like me who are miles away from a Toys r us & also have no car. It’s also much nicer than telephone ordering as you can see your chosen product and all the details in front of you without making a long phone call. (My Internet calls are also free!) If you want to do a specific search rather than to browse, use the search facility on the left-hand side of the screen. In this search area you can select to search by Make, Product, Theme/Character, Age or Price - you can also do a search using more than one of these variables. This means that if like me you know exactly what you are looking for, then you can find it very quickly. It’s a brilliant touch and made finding the product very simple. I searched using "Graco" (make) & "pushchairs " (product) - Straight away I brought up the screen with my much sought after pushchair right at the top! Still on sale for the bargain price of £67.97 which is nearly £20 cheaper than the usual price! When you find the product you want, you have to scroll across to see the price. You can also click on "product details" for more information. This gives you all the info you need about your product such as weight, height, added features etc. There is also the all important "add to baske
                t" button right next to the product. Don’t laugh, but on the Sainsbury’s To You site, the "add to basket" button was nowhere to be found last time I looked. I searched for ages too without success! (I haven’t been back since!) When have all the products you intend to buy, click on "go to check out" at the top or "view basket" (this is also disappearing off the screen a little - but almost fully visible.) You can check your basket and then go to the checkout. When checking your basket, it has a handy bit that you can remove items by setting the indicator to zero and re-calculating the total. All very painless if you make a mistake. When your happy with your purchase click on "go to check out" button. At the checkout the postage is added - £3.50 in my case. I think that it’s a flat rate for anything unless delivery is specifically mentioned as free. You then have the option to amend, confirm or cancel the order. On confirmation, you are taken to the card details and address screen. They have a quick search facility to find your address, but I didn’t bother with this as I live in a block of flats which doesn’t always come up with a quick search. Once you have filled in your card details and confirmed your order. Then you get the final screen confirming your order. I was told that it would arrive within 5 working days which is fine. 5 days isn’t long, on Letsbuyit.com the waiting time after the deal closes is 15 days! It’s sensible to print out the "order confirmation" screen as it has the order number and a contact e-mail address on it which is important to save for future reference. It’s so easy! When I ordered online from Index, despite knowing what I wanted, it took me so long that I almost wished I hadn’t bothered (over 45 minutes!) But at Babies r us, the whole order took less than 5 minutes to
                find and complete. The site was really user friendly, extremely easy to navigate and finding the right product was a doddle. The prices and special offers were also really good. Another excellent feature of this site is the speed of the downloads. All the other pram and pushchair sites that I visited took ages to down load the images - not so on this site, you get them instantly with no hanging around. I found this really good as I could see what I wanted really quickly. On other sites I got fed up of waiting for pictures to download and it was even more frustrating waiting so long and then not having what I wanted! If you don’t have a nearby Toys r us (Babies r us are inside) or you don’t have a car - then this is a really hassle free way to get your baby products. I certainly intend to use it again after such a painless experience!

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                  27.11.2000 16:21
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                  Last Christmas my youngest daughter was only 2 months old and the usual trek round the toy shops seemed very daunting so we did all our toy shopping at Toysrusdirect and etoys. We ordered laate Sunday night and all parcels were delivered by Thursday. All present and correct. Even though my daughter is now 14months, this internet shopping is 'so' convenient that we decided to do it again. Plus my nieces both want toys that are hard to find, but toysrus.co.uk had them in stock so I placed my order. The package arrived last Thursday, with two items missing! I immediately emailed toysrus - no reply Thursday. Hmmm, it's Christmas so the must be busy, a gentle reminder Friday, still no reply! It's now Monday and I'm getting abit frantic! They've got my money and I've got no toys! I've emailed them again and am eagerly awaiting a reply. I do alot of internet shopping, mainly for the convenience, but this may well have put me right off! I'll update you when, or should I say if, I get a reply! It's now one week since my order with missing items was delivered and I have, after sending toysrus an email each day, got a satisfactory resolution - they are redespatching the missing items - Hallelujah!! Even the resolution is not without comic error, I received 3 emails, seemingly from 3 different people all saying different things, though one was the all important 'sorry we'll send them again' one.

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                  20.11.2000 19:23
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                  Well this is of course the online shopping site for the massive Toys-R-Us, and should by reputation by big, wonderful and exciting! However, it is absolutely none of these. I spent 60 minutes on Sunday on the site trying to buy presents and just had so many issues with it all.... Firstly, I found a present that I liked (e.g. Crayola Super Drawing thingy) and it looked good and had a good price. What it was missing (along with EVERYTHING else on the site) was a ages x-y or a description! So, I had to go to the EToys website and look for the same item to get this info. None-the-less I perservered through this and checked back and forth... Throughout the 60 minutes the site timed out at least 4 times with pages not loading or a 4404 Page Not Found error. Finally I had 4 products in my basket for £40 ish and went to the checkout. When there one of the products (a dress up suit) had on the end of the title ages 4-6, which was never mentioned anywhere on the page where the product was, and you were note able to choose! So I removed that and decided to carry on checking out. I filled in all my details and the light at the end of the tunnel was in site, I had my page saying click Confirm to finish the order process! I clicked it and tadaaa all done......NO CHANCE! The message to me was that I had taken too long and so the products had been put back on the shelves and my order cancelled! WHAT! After 60 minutes they were telling me to pee off out of it. So the message is clear goto etoys.co.uk instead!! (As if you read my review of them will show....)

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                  09.11.2000 03:11
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                  Because the nearest Toys a Rus is about half an hour drive (or more if the traffic is bad)from where I live, I decided to shop online with them. Other reason being that what I wanted from them were two items who were sold out all the time and I rather spend £2.50 in P&P knowing I get it and it will be delivered to my doorstep. I ordered on saturday and the items were here on the following wednesday, that was quicker than I expected it to be. One of the items was a Christmas gift for one of my children, and they'd boxed it in a plain box so he couldn't see what was in the box. I was very impressed with that, it shows to me that they are aware of the fact that it might be a gift. The other item I bought was an ALBA DVD player, which they had on offer for £139.84 that is £10.00 cheaper then anywhere else. So that was a nice bargain! This offer was on the internet only, which means that it is worth taking a look at their site first before you buy in their shop. I will definitely shop with them again in the future.

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                    05.11.2000 23:48
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                    Toys R Us.co.uk is a site that I would not normally visit because it is originally a high street store and as such they often carry this attitude to their website (and prices). However, when I found myself trying to get a good deal on 'Who wants to be a millionaire' electronic game and many normal high street stores such as Argos had sold out I visited Toy R Us. I was pleasantly surprised.... To my astonishment they had the game in stock and even had it at a bargain price of £24.99 rather than the £29.99 everywhere else. Yes there is a delivery charge of £2.50 but they do say that it will arrive within 3 working days of order and to my surprise it has. Now it may be a fluke and not how it usually happens but I have to say that if you are looking for toys you cannot go far wrong than looking at this site. Infact, I am so impressed with my recent experience that I am probably going to buy something else that I need for Christmas from Toys R Us!!

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                    06.07.2000 02:22
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                    Last Christmas I was trying to track down a particular toy that I knew toy'r'us stocked. It was within 2 weeks of the 25th and I was loathe to attack the shops. Toy'r'us was the only place I could track it down whilst searching online. As a friend had asked me to get it I felt obliged to place an order but when you read their terms and conditions they do not guarantee that their site is secure and they will not be held responsible for any problems arising. I realise that they are probably airing on the side of caution as I wonder if anywhere is secure after the Panorama programme (5.7.00)but at least etoys carry the can by compensating you if anything goes wrong. I placed the order but wrote an email at the same time telling them that I did not accept responsibilty and to delete my details if their site was not secure and they wouldn't guarantee as such. I never received a reply to my email but they did carry on with my order which was due to arrive 5 days later - the last day before the school holidays started (slow in comparison to etoys). The parcel arrived a few days later than advised (during the school holidays) in a large box which had 'Playmobil' splashed across it (I wouldn't mind but the item was rattling around inside and was a different make!). I wasn't impressed. If they know anything about kids shouldn't they at least try to be subtle and disguise what is obviously a gift for a child. They should take a leaf out of etoys' book and send plain brown boxes which contain the goods beautifully packaged, ontime and secure!

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                    03.07.2000 21:37
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                    Toys r Us is one leading toy shop that I find very useful at times like Christmas and birthdays when I need to buy my kids pressies but can't traipse around the shops with them in tow! There is a regularly updated online catalogue and you can not only take advantage of the current offers instore but there are also special internet only offers which can save you quite a bit of money at times! There is also a link to Mobile Phone deals if that is what you are after. You can buy online and delivery is within 72 hours excluding Bank Holidays in UK Mainland only, for a delivery charge of £2.50 per order which I think is very reasonable. You cannot collect your Gold Card points or redeem coupons online though. If you don't find quite what you are looking for there are also links to other toy sites.

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