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      07.01.2002 05:43
      3 Comments

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      • "lack of customer info"

      I realise there's a couple of rave opinions here...and it's a shame because I'm afraid I had an absolutely rotten experience with Special Reserve. NB Special Reserve trade under a LOT of different names...sorry to cause any confusion (thanks for pointing that out, offy!), including ukgames.com, ukpc.net, freeola.com, gameaday.co.uk and ukshopping.com. Their 'core' page is at www.specialreserve.net which has links to all of their shopping sites. In the run-up to Christmas I decided I wanted to get my brother a particular model of remote control car (he loves little gadgets like that). I phoned Special Reserve's customer orderline and was told 'yep, it'll be with you in about 5 days. It's in stock'. I even paid extra for it to go in First Class post. NB - 2nd class is standard, so beware! First Class is ALWAYS extra, they told me. So I waited. And I waited. And I waited a bit more. No sign of a parcel. 5 days later I rang the customer support line to ask where my order was up to. The operator sighed, and put me on hold for several minutes. When she came back on the line, she said they were out of stock of this item. This is, remember, after confidently telling me they had stock only a few days earlier. I asked when they were likely to get fresh stock, and was put on hold again. When they got back to me the answer was 'oh, we're not getting any more'. When I asked why on earth they hadn't bothered to ring me as soon as they realised they were out of stock and wouldn't be able to fulfill my order, there was a long silence. They did offer to refund my credit card though. So it was nearly Christmas and I was reduced to phoning around all the Toys R Us and Toymaster stores in a 100 mile radius trying to get hold of the precious RC car my brother wanted, after wasting the best part of a week waiting for a promised delivery from Speci al Reserve. In the end, we managed to find it on the Isle of Man (of all places!) and a Christmas disaster was averted, but no thanks to Special Reserve. I wonder how long it would have been before they bothered to tell me they couldn't actually fulfill the order they had taken the money for? <br>

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        16.09.2001 04:36
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        Special Reserve is one special site, it has gone head to head with the countrys Gameplay. But Special Reserve isn't on Sky nor is it on our mobile phones, there is no flashy opener on their web site. Yet does this matter? Lets take the most important factor the prices. Gameplay's prices are good in a SALE. Meanwhile Special Reserves prices are utter brilliant! Pokemon Snap was £20 for ages you can get 3 Turok games for a mere £30 and Turok Rage Wars fo £6.99!!!! Also with free p&p that is excellently punctual. Now lets look at the sites. Their is no denying how smart Gameplays site looks but lets look at the content. Gameday.co.uk the greatest discussion board on the planet. Similar to Gameplay's discussion board you talk about games and make loads of friends but with a twist. By writing a good informative and humerous post you WIN A GAME! Also by writing a very good game review you win a game or by posting cheats! This is no fake I have won 6! Also for a mere £6.99 you can join Special Reserve choose a free gift and trust me they are good free gifts and you get an excellent Magazine each month with reviews and game prices. This is and will be for a long time the greatest site on the web. www.gameaday.co.uk or www.ukgames.com go now!

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          02.08.2001 08:05
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          UK Games = Special Reserve. Special Reserve = great! Ha! There’s no way I’m going to leave it like that, as a member there for 270days+ the inevitable has happened, and I am now sitting down about to tell you about one of the best online stores, and communities, on the web, so buckle up and read away. Hmmm, you see Special Reserve is different. It’s not your standard Amazon.co.uk – it’s more of a community, and that is what the internet has become, it’s no longer a tool, or something that you ‘surf’, it’s about meeting new people, discussing – having your say and basically porn, porn and more porn. Only kidding guys! Special Reserve ala UKGames.com is a fantastic place to discuss gaming, it’s a great way to win games, win DVD movies, but more importantly meet people – make new friends, as well as finding some absolute bargains – UKGames.com is a haven for PC upgrades, software, peripherals and all kinds of gadgets – DVD movies are sold here, as well as loads and loads of games. You should definitely take the opportunity to sign up with Special Reserve, just £6.99 will secure you a membership – you will receive eleven magazines each year, you will need to renew every twelve months, unless you go for the two year membership, and the best thing? When you sign up you can choose a free gift, which is arguably worth more than the cost of membership. So what are you waiting for? Right, as far as online stores go, I look for a few major factors – customer service, safety and pricing. I’m not going to lie to you - SR has all three, and they’re all up there with the very top. Customer service, ok, aside for a few miss-orders, i.e. I got the wrong GBA pack, had to pay an extra £10, and some 10plug tower stand things getting destroyed in the post – Special reserve take every care to get what you ordered to you on time in the cond ition that it’s supposed to be in, and if it’s not there’s none of this waiting around – phone them up, tell them the problem and it’ll be sorted within a few days – brilliant customer service, staff that actually know what they’re talking about as well as understanding what I’m on about (that is a very scarce skill, not one that I possess yet!), and generally we have never had any problems from them. Good telephone manners & clear voices – all you need to make a phone order! Oh and the staff have that too. Except for Ali, he’s a ware wolf and can only snarl or growl. (Alistair is like one of the main people) Safety? Well, it’s probably safer buying online – that little padlock symbol is present, email confirmations are minimal, but that’s the beauty of it – Special Reserve is simple – it’s not over complicated, everything works, aside from the competition selections (Sorry!), although the competitions are not as important for Special reserve, as they are for us – and we make the forums what they are. Anyway, safety – yep, games delivered – in suitable packaging, if it isn’t complain they’ll change it for you (as of now they should be using boxes for GBA games now right) and in general the service is fast, reliable and comes with that peel off shiny strip thing, in packets, not boxes, so that makes everything worth while! Oh and with every order, even Game a day and film a day wins (that is the name of the competition), you get a “reddy”, specially from the bank of special reserve – useless on it’s own, although could be used to wipe your face, but when you accumulate 5 such tokens, you can send off for a free gift – I have done this many times, thanks a lot – makes winning 5 times that much better than winning 4! Very safe! Prices? Well, they have a superb PC fixing, constructing facilit y – the PCs have won many awards, always critically acclaimed, and I’m going to do so too. I have a main computer from SR, no problems with it at all - only been back to Sawbridgeworth for upgrading purposes. Brilliant PCs, puts Dell’s to shame, which I also have – hard drive failed in a month, yummy! Anyway, Special reserve sell a wide range of products, excluding Virtua Tennis – oh well, and the prices are competitive.. No P&P charges, no hidden fees – what you see is what you pay. And if you’re not a member - why not! £6.99 for 11 magazines (or 12/13), and you can claim a free gift too? Brilliant if you ask me. The forums are the place that I’ve been ranting on for the better part of the last 30days of being online – 50000 words about in 30days, the more I write the less I win, but that’s fine by me because I’ve ‘met’ new people – “we all play games, do you have MSN?” Excellent. I’ve been talking to ‘Dringo’ at 11pm till 1am each night, talking to ‘M16 (BFG), TW, Meka, Grix, Dan UK (Strafex), Sniper, Sheepy, Rakuga, Ant, Bandy, jd99, and more – and because of my strange sleeping habits – I go to bed at 6:30am now, all night between weightlifting (honest!) I talk to ‘Game’, about nothing in particular keeping him from being asleep, everyone is different and I’ve made some real, what I would classify as ‘friends’. We drive the site – we make the sales, we discuss the games, play the games and then go to bed at obscene hours. And it’s all good – thanks Special Reserve. One point I’d like to make, the people here may get on your nerves – try not to take everything to heart – I really thought Meka_Dragon was an idiot, then I spoke to him – not at him – and he’s a great person, not hostile at all, and he may have helped me win a PS2 – big it up to Ben. So, basically I can really honestly tell you that there is a great community feel to the place. I recommend you join and discuss. So many new faces – all from the forums, a place to chat discuss, review and cheat (enter cheats) and nowhere else is as good, in my belief. I was on the Gameplay forums, got abused by some know it all who went by the name of Otaku2000 – what an idiot, didn’t like the atmosphere, came back to SR, and hopefully have helped people out, provided many, many words in the right order for the Goat like one (a member called goatboy), and have raised a few interesting discussions. Many people can open up to the forums – if you’ve been bullied, or have something to say, just come along and have a discussion – there are some really great people there. Yeah, we can all take a break from there, we can stop buying altogether – but I’ve won many games from Special reserve, which is something that I wouldn’t have done if I’d not signed up. As a business, it’s good – Big Tony is chief, NEVER email him with suggestions - just start up your own business! We are R&D we’re the best at R&D, and who really cares if the competitions are basically bribery, ahem, let’s make SR even better!!! So, its more than just a games site – an online place to buy software, it’s a haven for those who like to talk a lot, and that’s me! Well, in terms of services available, they even have their own ISP – Freeola, I think I contributed to the slogan, if they use it yet “The best things in life are freeola” and well, there’s so much more – just visit the site, you’ll find it such a great place – look on the left scroll bar – so many different sub sites, it’s incredible. Many thanks Dan

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            15.04.2001 00:21
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            I first found UKGAMES.COM while looking through Special Reserve's club magazine. Special Reserve is a discount club, with stores all over the country, that supplies games, DVDs and PC hardware to thousands of people. Joining is £6, but this gets you a free gift (either a game or something else of your choice from a huge selection) and unlike other clubs, there is no requirement to buy anything again. In fact, this is more like a games shop than a club, with highly discounted prices on many games. UKGAMES is the internet side of the business, supplying the games and films and containing reviews by the company and many members who have submitted their own. The main attraction, apart from the prices, is the addition of discussion boards, where you can win either a game or DVD of your choice each day. The rules are that the best post of the day is chosen to win, not always a review, but other topics and cheats as well are entered into the competition. This is the only site I know where there is this chance, and it encourages many new faces. The discussion forums range from Nintendo stuff to films and life and includes the future of gaming (or FOG) forum where you can find many of the regulars. FOG is the hub of most of the activity, not always concentrating on gaming. After a while you may get to meet some of the characters that reside there, most of which will be helpful and welcoming to you. Grix, FantasyMeister, Ant, Dan, Sheepy and many more are often found on the site every day alongside myself (pb) and many more. It's a great place to talk about games and find out new information. UKGAMES is a pretty special place and although it may take you a while to win a game, just enjoy the atmosphere and look for games bargains. You may even find yourself joining the club before long.

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              26.03.2001 23:44
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              Uk games was the site I found before dooyoo was reccomended to me by a friend. Ukgames is a website owned by the company Special Reserve which is a discount online companys selling almost any electronic system and hardware. They own many sites for example www.ukn64.com, www.ukdvd.com, www.ukdreamcast.com and www.ukplaystation.com. These will all direct you to there main site which sells anything ranging from mobile phones to Computers. These are all at discount prices and are sold at the price they should be sold at. If buying is not your intrest then there are two major competition sites called www.gameaday.co.uk and www.filmaday.co.uk which alow you to participate in there forums where you can write reviews and topics and they are entered in the competition which is held daily. I have won on this site once and it really depends on what you have to write about. If you are a guru on games and you think you have what it takes to make a good written peice on the latest game it is very likely that you will win eventually. The shopping is great because you recieve your product in 2 days first class. If you pre order something before it comes out it is likely you will recieve it the day before it is released in the shops. All in All this is a top class internet site and it is a good safe way to buy things from the internet at a low cost with no worries.

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