Under18.org.uk

Newest Review: ... CD will arrive soon anyway. Two weeks later, still no CD. I wrote to customer services who informed me that they still had not received the stock, but assured me I should receive the CD by the weekend. However, Wednesday came and still no CD. Again, another e-mail to customer services, who apologised and said I should receive the CD by early next week. No big surprise when it still did not arrive. Frustrated, I wrote under18 an e-mail requesting they give me an exact date of delivery or give me a full refund. The reply to the e-mail was rather odd, saying that they had already written to me before, offering a refund, when they clear... more

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by - written on 11/03/02
Rating:

overall a good service with excellend customer service - Advantages: cheap prices, good information - Disadvantages: slightly longer delivery times

An amazingly disorganized business (441 words)
by - written on 18/05/01 (Very useful, 26 readings)
Rating:

Looking for an American CD import without having to pay £15 or more, I discovered that it was in under18.org.uk's catalogue, priced reasonably cheaply. I purchased the item. I was informed that there was no stock of the item and I would have to wait a week or two, which I was happy to do. My first suspiscion about the site came when I found out that my bank account had been debited immediately, which is not the policy of most other online shops, who wait until the item is dispatched first before charging. Never mind, I thought, I'm sure the CD will arrive soon anyway. Two weeks later, still no CD. I wrote to customer services who informed me that ... Read the complete review

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