“ An online business card printers. „
I first used Vistaprint when I received a special offer via another website I use regularly. The offer was for a free of charge calender with my own photos and I only had to pay the postage, which as I remember was around 3 pounds odd. I would never have thought of purchasing it if it hadnt been for the offer, but I thought I'd give it a go.
I entered the website via a link provided, and chose the type of calender I wanted. The process was incredibly easy and user friendly. I was just asked to upload the personal photos I wished to use, and I was able to decide which photo I wanted for which month, as well as choosing my favourite for the cover photo.
Upoading the photos took a while, but I think this may be more down to my internet conection. To be honest, the hardest part of the whole process was choosing between the hundreds of photos I have on my computer.
A couple of photos were of lower resolution, and vista print realised this and warned me that the quality may be impaired when they were enlarged for printing, and indicated in red which were the problem photos. I chose to go ahead anyway as these were photos I particularly wanted, but I thought this was a very good service
The final payment page was easy and straight forward, with a code to enter to get my discount.
The calender arrived within around 3 to 4 days, and we were very pleased. The quality of the photos is good, even the ones they warned me about, though slightly fuzzier, and the whole looked very
We stilll have this 2010 calender on our wall as I like the photos, and it has not faded, but we have since gone on to buy more calenders from Vistaprint , with new photos each time, and though the prices have been reasonable, with lots of special offers, I haven't been lucky enough to get it free of charge again.
We've used Vistaprint for annual calendars to give to friends and family for several years - a lovely way to keep in touch with family photos and useful too. For Christmas 2013 we were a bit slow off the mark, but there were no worries, as Vistaprint had a very fast turnaround and we received the calendars in good time to hand them out with the rest of the Christmas presents.
We've also had business cards from them, and found them easy to design and very good value.
Recently we've had some flyers from them, although we were a bit concerned that our original wasn't quite clear enough, but were in a bit of a rush. There was no reason to be concerned, as we saw when they were delivered - clear and sharp, with true colouring, and they were soon taken round to local businesses to publicise our club.
I'm always pleased to suggest Vistaprint to friends and colleagues, as they are easy to deal with, deliver quickly and are a very good price.
Ok, so today I´m writing about my experience with Vistaprint. Vistaprint is an on-line company that offers various products for you to personalise on the web and they print it and send it to you. It is only available on-line and is available around the world, but the head quarters are in the Netherlands.
This website allows you to upload photos and draw and write on products to make them individual. Some examples of their products include, business cards and flyers, calendars, mugs and t-shirts.
With such a wide range the costs vary depending on what you are printing, and the website is widely advertised on the TV and net, with special deals all the time.
I know friends that have used Vistaprint time and time again for business cards, saying its easy to do and the cheapest price around. My in-laws are always asking for photos of us all, so my Christmas I had the thought of making them each a calendar with our photos in. Vistaprint was running a very good deal on calendars, making them at half the normal price and with what my friends said I thought ´Wow this is perfect´.
Finding the website was easy and you automatically get taken to you countries own one. Its was advertising the calendars on the front page, so I clicked on that and it bought me to the design page, where I had to choose the layout of the calendar and the style of the colours and back ground. All of this was easily done.
Uploading the pictures was relatively easy as well, but did take a bit of time. Next was choosing the picture for each page and this was a very easy click on the photo and drag onto the page, and BAM, your calendar is complete! You could also add writing onto the calendar dates such as birthdays and important info, but I didnt do this, so I´m not sure how that bit works.
So the actual making of the calendar was easy and it had a lot of designs and colours to make it personal. I liked the fact it also told you if the photo was low quality so you could change it to a better resolution.... That was very handy.
So I ordered 4 calendars, and the more you bought, the more money they gave you off, Great! 4 calendars were 34GBP plus p and p, was free! Everything was hunky dorey and I was very impressed.
Now my order went in on Dec 2nd as I wanted to make sure it was here in time for Xmas, and when I placed the order I was given a delivary date of 16th Dec.
Then once they were printed I got an Email on the 9th from Vistaprint, saying that they would arrive on the 18th. So like any normal person.... I waited, and I waited and I waited..... the 18th came and went and it was the 22nd before I rang them to ask, as I understand Xmas is a busy time of year.
The sales rep wasnt very polite at all, and pointed out that it had been posted and there was nothing they could do to find out. After me protesting to this she then said she would ring me back when she had more information on it. She never rang back and instead I just got sent an Email with my money being given back but in a voucher as they dont do refunds.
So I rang again, and they had no idea what was going on and said the voucher was a good will gesture, but they didnt know if it would ever arrive and said that I should order it again with these vouchers. Safe to say I was livid at this point.... it was the 22nd Dec and I had no gifts for the in-laws, who we were spending Xmas day with!!
I then had to go rushing around town trying to find presents for them!!!
The calendars DID eventually turn up on the 14th JAN!!!
And I will be using vista print to use up the vouchers they sent me, but Im going to make sure whatever I order I will order months in advance.
The website was very easy to use and the calendars are actually nice and are of a good quality but I will never recommend Vistaprint again. I think its wrong that they dont give you a refund, only vouchers and their customer service was awful. Promising to ring back and then never doing so. I´m not very impressed at all, and would like to say its a one off but after looking on the net, I´v seen thousands of complaints and actually some people that never saw a refund or voucher or their product, So I guess I´m lucky there!
Would give it 0 if I could and I would never recommend. I know people that have used this site just fine, but due to their customer service I will never return.
Thanks for reading.
** first written on 17.01.14
I've used this site for several years at Christmas time for creating photo calendars and photo books for our family, and they are really popular gifts (in fact I think that they're now expected/hoped-for!). It's on the basis of those products and orders that I'm reviewing Vistaprint, which also has a strong emphasis on business services - business cards, marketing, website design and so on.
With calendars, the site provides dozens of templates to help you to set things up with a background or theme of your choice. On the calendar you can personalise the date grid with family birthdays or anniversaries, which is a nice touch, and you can also have a number of pictures per month if you wish.
To get started you need to upload your photos, which can take a while so it's better to narrow your choices down as much as possible before you start, although you can always add more photos at any time. After that you can ask the site to autofill or you can pick and choose which photo for which month.
With your photos ready to go, it is a really quick job to prepare a calendar on the site, in fact it takes longer to checkout (more later!)
With books, there are two options - compile online or offline. Personally, I like to take ages to get the look I want, so it's much easier for me to compile these offline which requires a short download of their software. It means that you can access all your photos on your computer without the need for a time-consuming upload to their website, which would be required to compile it online. The software is very intuitive with plenty of layouts and customisation tools which are easy to use and to save your work as you go. All the pages can be different layouts, with as many or few photos per page as you wish, and at the moment you can also put your photos onto the cover for free. Once finished, the software takes you to the website to checkout.
The hardback photo books which are produced are beautiful and look great. It's such a shame I didn't cotton on to making these books years ago - I must have thousands of photos from various holidays which never saw the light of day yet these books are enjoyable and easy to produce and worth every penny.
All the products I've ordered from Vistaprint have been of very good quality. With both calendars and books you can upgrade to better quality paper if you wish, and whilst these options are pricey, they are definitely noticeably worth the extra. Over the years I've ordered both at both qualities, I'll try and explain the difference. The standard photo book still had a nice finish to the pages, and they felt quite thick, but the upgrade is much glossier. On my recent order, the additional cost was £6.99, which I have gone for, but the standard quality by no means ever felt cheap. Calendars are perfectly ok at standard quality, but as the year wore on we found that the corners started to curl up a bit and for that reason, I order the upgraded version which is more like cardboard - this cost around £3 this year.
Once completed it's a standard add-to-cart then checkout process. This is always annoying with this site, they try to sell you everything with your photos on - mugs, cards, magnets, keyrings ... you name it, and it takes 3 or 4 screens of saying "no thanks" before you reach the checkout. Finally they always - bizarrely - try to get you to finalise your order with some personalised address labels, you need to be careful to click the "Place order without labels" or they are another £3 or £4.
Price wise Vistaprint have always been the best for me, purely because there are ALWAYS discount codes available online plus cashback via Quidco - and presumably other cashback sites. Usually there will be free offers to be found (pay only postage) or alternatively free postage or just %-off codes. Using these channels this year, my calendars only cost around £5 each, delivered, and my large photo book (A4) - to which I added 20 additional pages plus the upgraded paper (it ended up with around 200 photos in) cost £30, with free delivery. Shopping around, this was the best deal around for a book that size by quite a margin. Smaller books are available and with the codes/cashback you should be able to pick a small book up for around £5.
I never pay for speedy delivery because in my experience, Vistaprint always beat their estimated 14-day delivery timescale easily. My calendars both came within a week and my book took 9 days. Last year I ordered a calendar really late in December (it was for ourselves so it wasn't critical to get it before Christmas) and even in that busiest period it was still delivered really quickly.
The one occasion I had a problem was a couple of years ago when a calendar I ordered had been damaged and creased in the post. I contacted them and they sent a replacement immediately and told me to keep the creased one. Of course, a personalised calendar is of no use to them but it was nice not to have to send it back and it was still good enough to pass on to another family member for their workplace. There was absolutely no quibble with the problem and emails were responded to really quickly.
One final tip is I would sugges that even if you get hooked like me, only order one item on your order. Immediately after placing the order, you are usually offered a special discount on an additional copy of what you just made, or a smaller version, or different product. Failing that, it's guaranteed that they will soon be appearing in your inbox with various offers of discounts and free delivery. Waiting and making separate orders I have found gives me the best benefit. ;-)
I recently started my own business and, having a very modest budget, decided to try out some of Vistaprint's free business cards. As I was only paying for postage, I couldn't upload my own designs, and there wasn't a huge range to choose from but I managed to find a design relevant to my business. When I had finished created my business card I decided to browse the site and see what other free products I could take advantage of and in the end went for a free pen and car door magnet.
Creating the card was simple - a preview was shown on the screen, and text boxes at the side allowed me to input my desired text (name, email, website etc.), and as I typed the text appeared on the card preview so I could see exactly what the finished product would look like. I did not have the option to change font, size, colour or position of text, but it was free so hey-ho!
At the checkout screen, I chose the cheapest shipping option which worked out at around £4 (VAT included) for 250 cards, the pen and the magnet, and was told that my items would take around 14 days to arrive. I was pleasantly surprised when I came home to a parcel maybe 4 days later and voila!, there were my new business cards.
Overall I was happy with the quality of the cards - they weren't amazing but for the price they were great value, and just what I needed.
"£3.74 for a personalised mousemat."
Ok, that's got these stupid customers hooked. Now, did you say you want to personalise it? Oh yes, forgot to mention, you have to pay £4.25 JUST TO UPLOAD THE PICTURE!
And did we mention that the mousemat isn't great quality? To rectify this you have to pay £1.50 for it to be padded.
Oh, you say you want it posted to you? Didn't we mention the charges at the start, so sorry you had to go through all the hassle of uploading and choosing your options. Well, the basic mailing service takes 21 days (and you pay £3 for that) and I think we all know not many people will be able to wait that long. Want it within a week? Well, that'll be a lot of trouble for us to pop it in the postbox so quickly, that'll be £8.50 to you, sir.
Your £3.74 mat is now £18.00. Kerching!
(By the way I didn't buy this, obviously. I got the same thing from Snapfish, advertised at £7, that's what I paid plus £2 postage. So half the price even though the headline figure was more to start with. And it was an easier system.)
LOOKING GOOD....so far...
When you buy it, it all looks so good.
Great selection of 'master blanks' and delivery time, although not fast, is acceptable, given the product price.
OK, many would complain about the smaller size of the cards, and how fast the 'extras' all add up - but it is all clear and 'up-front', so one shouldn't beef about that. I was feeling very confident of a good product at a good price.
IT GOES WRONG
I was called stateside on business and returned to a GPO 'failure to deliver note'. Cards had been returned to Vistaprint. My questions were:
1 For a small package, why doesn't Vistaprint design their package to fit a standard sized UK letterbox (questioned asked of Vistaprint - but they ignored the question)
2 I asked why Vistaprint didn't contact me to sort out any problem when they discovered that my cards hadn't been successfully delivered - after all, my contact details are on the cards! Vistaprint failed to answer this question as well (Seems to me they don't like to answer questions!)
3 I asked whether the cards could be re-delivered. Vistaprint sort of failed to answer this question as well (they must have taken training from my son on how to avoid giving an answer to a question). What they did say was that all returned items are destroyed (but failed to say why).
4 They did say that they would (how gracious of them) take a re-order. I asked whether I would have to pay again for something I hadn't received. Yes, you've got it...they didn't answer this question either!
(If I ordered a meal in a restaurant, and the waiter of their choosing returned the meal to the kitchen...would I expect to be asked to pay again for something I hadn't had?)
BUSINESS MODEL DOOMED TO FAIL
Such slap-dash customer service is doomed to fail. There are only a limited number of times you can play this game until people get wise.
If it all goes well, then maybe its a good company to do business with. But if there is a small glitch, then it all goes to hell in a handcart, and they care little,
For me, this was a tester...if it went well then I was likely to take further cards for me and my staff, and consider their website services. But if this is an example of their ways of sorting problems, then I will use a more professional outfit that can sort out my problems, rather than one that burns and frowns.
I firstly must come to Vistaprint's defence and state that they offer cheap office supplies and marketing equipment. They have never marketed themselves as an all-singing-all-dancing premium company offering luxurious material fit for the advertising the Royal Wedding. They do, however, offer 'premium' business cards but we'll get to that later. Vistaprint are a EUROPEAN company (based in The Netherlands and they ship from Belgium) and the label on the packaging of the order clearly states it has been shipped from Belgium, so the people bashing them for delivery charges and delivery time should go easy. Every company has to make a profit and Vistaprint offer free marketing materials and ask for a reasonable amount for postage and packaging. How they make a profit I will never know.
Vistaprint's range of products include (to name a few):
- business cards
- return address labels
- postcards (advertising on the front and back of a postcard-sized piece of card - great if you want to advertise but cannot affort leaflets, or brochures would be too big)
It takes a little trial and error to get used to the site, but it will be a breeze the second time you come to order. I thought it was a scam at first, as most companies flashing adverts like theirs usually do scam you. Free business cards? Yes, they are free but a reasonably timed delivery can rack up the price of 250 cards to £7. However, if you are patient you can get 250 business cards for free with £3.95 21 day delivery. The website is a bit cluttered, you WILL get bombarded with 'add return address label to cart', 'add stamp to cart'. Just keep clicking 'checkout' and you will pay under a fiver for 250 business cards. I remember when business cards were £45 minimum for 200, and they were reserved for people in top-dog professions.
The emails can get irritating, but they are packed with offers. If I were to log into Vistaprint now and order some business cards, I would pay full price. All I have to do to get them at the same price as before (instead of £10+) is refer to one of the emails they have sent me and click on 'free business cards'. Simply filter the emails if they irritate you that much but you may find yourself coming back to the emails when you want to reorder for under a tenner!
The delivery prices are very reasonable, but the delivery times could be improved. I always choose the 21 day delivery because I always get my order early. I find that when I order only postcards or only business cards using their designs, my order arrives in two weeks or under. I have received an order today: 100 postcards using one of their designs and some return address labels. They took 20 days to get to me. My last order was for 250 postcards and nothing else - they arrived in less than two weeks.
My last order
140 labels - £2.49 + £1.70 postage
100 postcards (colour front with black and white printing on the back) - £0 + £3.57 postage
VAT - £1.55
Total - £9.31
Subtract the labels and I have some thick and colourful postcards to push through people's letterboxes for pittance. A very professional look. The card the postcards are printed on is great quality. The card the premium business cards are printed on, however, is not thin, but it is not thick. I would say 'premium' is the wrong word, but they do-the-job and they still make you look very professional.
If you start using advanced editing, adding maps to your business cards, reverse side colour printing and adding more products as you go, you can start racking up VAT and delivery costs, but if you want something basic to kick-start business then this site is the way to go.
Their delivery times and charges are as follows (for 250 business cards on my account as a returning customer):
Slow: 21 Days - £3.08
Standard: 14 Days - £5.20
Priority: 7 Days - £8.07
Rush+: 3 Business Days (with order tracking) - £14.95
I have never had a problem with printing or any errors or smudges on my orders. I always check my marketing materials and I agree to take responsibility of any errors by ticking a box before ordering.
When your order arrives you do not get a receipt: this is emailed to you. I would rather a paper copy to avoid faffing about with printing. You will receive a well-packaged order with an offer card giving you a discount on your next order. You will also receive a multi-lingual brochure showing you their other products and at what price.
The prices vary. They really do. I can give you a rough idea of the standard prices of business cards but new customers are quoted differently to return customers, and even they are quoted differently to people who go directly through to the site (not through an ad or discount URL).
250 premium business cards are £14.99 standard price, I am quoted £10.49 and a new customer will get them for free. I will get them for under £5 if I find one of their marketing emails in my inbox.
500 premium business cards are £22.99 standard price, I am quoted £20.74 and a new customer may pay 3/4 of that price.
An old order for a completely different profession is still on my portfolio and Vistaprint are saying I can order 250 of those business cards for £2.50. As I said, it varies on the type of customer and what they are ordering! I have received two free business cards holders from Vistaprint over time - they are certainly not tight people!
@ About, The service, Website @
I bought several products from vistaprint and overall my purchase was ok - a few things i was unhappy with but generally things were good. Their service is all about promoting your business or yourself so basically you can get kitted out with personalised stationary and business cars which seem to be their speciality. Their website is well laid out and you can create your own account to remember all your designs and transactions in your portfolio. It even allows you to create designs and leave them there even if you don't want to buy them yet. The site even personalises lots of products to you automatically so if you like a design it starts to suggest different products with similar designs and your saved details.
One bad thing though is the amount of emails they send you when they realise you still have lots of stuff in your cart or portfolio. Vistaprint tend to catch you out with the postage because they offer lots of free deals life free business cards but they charge a few quid for the postage on them. To be fair they do sometimes offer deals and vouchers on postage when customers spend over a certain amount. If you leave things in your cart or portfolio vistaprint will send you quite a few emails with good deals if you don't checkout which are very encouraging to get more stuff for free or at a discount price.
The delivery time they quote is how long it will take. I have chosen their 21 day delivery (excessive i know) and their 7 day delivery and so far all my orders have arrived on time, well packaged and not crammed into a tiny package. Their value for money is not fantastic because whilst they do add a lot of free or discounted products to their site they also charge money to not print their logo on the back, a lot for fast postage, and they also charge a lot for products like mugs when you add your own photo.
@ Overall @
Vistaprint is not that great value for money but their products are of premium quality and i really like their designs. I think their delivery service could be improved in terms of speed because you seem to pay a lot to get a very slow delivery. Up to 21 days just for some business cards. Their website however is easy to navigate and their range of products is very wide and you can fully customise items in your cart.
Vistaprint offer some amazing prices on printed products. They'll bombard you with email offers once you sign up but beware of the hidden charges they slap on at the checkout.
I've ordered many items from Vistaprint, generally they're great for anything that doesn't require folding. Postcards, magnets, banners etc have all been great.
But when you order anything that requires folding e.g. brochures or folders, beware as they often mess it up and are unable to fix it. The problem lies in their online editor which shows you the fold marks...but when they actually print them, they're folded in a different place. So you end up with a pretty rubbish looking document with bits of pages overlapping onto others. Doesn't really give a professional impression.
Their customer service staff are generally friendly but I wonder about their ability to actually help. If they mess up your order push for a full refund...and don't accept a credit on your Vistaprint account.
If you need something professionally printed for a business don't use Vistaprint. If it's something small for personal use they're cheap and will probably do a good job.
Vistaprint offers printing services for business cards, calendars, t-shirts, mugs, holiday cards, bumper stickers and many more items a person or business could want printed. Their site offers several categories, including Signage, Business Essentials, Apparel & Accessories and Promotion & Events. For stationery, business cards and other cards, they have several package options to choose from, allowing the customer to pick the right one for their needs. They also offer some free products, and all the customer pays is shipping.
I have ordered my calendar from them the past two years, and it has been exactly how I wanted it both times, with pictures I have chosen and all the birth dates, anniversaries and holidays I have chosen printed on it. The colour is sharp and the pictures are clear. I would recommend their service for anyone wishing to have a unique calendar, or wishing to have them printed as a family gift. They are affordable and would even be great for company calendars.
I have also tried their t-shirt printing service. After choosing the picture you want, you have quite a wide variety of backgrounds to select, which ensures you find one that goes with your photo, by colour coordinating it and by design. You can also tell them what text you wish to have, if any. The shirt is a high quality material, and the colours of the design are clear and will wash well. They would make great shirts for a unique gift or for a team or business.
After using their service for these two things, I will definitely be ordering through them again, not only for myself, but as gifts for others. I will also recommend them to anyone looking for printing services. I don't think I have ever been as satisfied with any printing service, and they are affordable for any budget.
i own a new business and came to vistaprint for my website. Building a website with them is easy and fun. there are lots of designs to choose from and it helps you every step of the way, the price per month is great when your starting out a company. IF you need help on anything they email you back really quickly which is a definate bonus!
After the website was done i needed my promo items and designed and ordered my brochures, flyers and banners. all good quality, fast turn around and the designs match my website which looks professional and thought out. They always send me emails with offers and it works out i get all my items for free and just pay for the postage. Since then i have ordered staff uniforms, merchandise like mugs, calenders, pens and so on. I do like vistaprint and would recommend to anyone weather it be for business or personal BUT you can get carried away on there and spend alot if you dont wait for the free offer emails.
I first heard of this website when I bought something off Amazon.co.uk and it came with a leaflet about this website. Its a website mainly aimed at businesses. You can get business cards, pens, calenders, sticky note pads, cups, t-shirts and other various things.
On the leaflet it said 'BUY 1 PERSONALISED PEN FOR 25p'. So I checked out the website and bought a personalised pen. The postage and packaging was a bit pricey, it was about £2. So you end up paying for the product through the money you pay on the P&P. It took about 3 weeks to come, because you have a choice of how quickly you want it to come, the slower the cheaper, so ofcourse I chose the slow payment. When it finally came it was really good The quality wasnt amazing, but what can you expect for 25p.
After I recieved the item, everyday I recieved emails from Vista print giving away free items. So I bought a mug. Personalised with pictures of me and my boyfriend on and our names. It was really good and good quality. Ofcurse the P&P was expensive again, i think it was around £3.50.
Since this I've bought a number of things. Two calanders, one pen, one note pad, a magnet and various other things. The calanders are really amazing. Its really worth it. There good quality and look really nice. You can pput certain events in certain dates aswel. Which I put all my family's birthdays in.
Basically all the products are good because there free once you've bought something. Its really worth it. I will buy a new calander every year. Also the mugs are good ideas as presents for friends.
Definitely recommend. It must be really useful aswell if you own a business because you get so much for free.
I had read a lot of negative reviews about this website when I researched it and was a little wary of using it. However, most of the negative feedback was regarding a direct debit being set up and taken from the customer's account apparently without consent. Reading between the lines, it sounds as if it was a case of not reading the small print and unticking/ticking those pesky boxes you often find at the ned of order forms and competition entries online. Also, most of those negative reviews were over a year old so I decided to go ahead and try them out, reminding myself to check everything carefully! You might decide differently after doing your own googling but I am here to tell you that I have had absolutely no problems with this company and have received great service from their online department.
How I heard about the company.
I first checked the company out after I heard about a special offer on fridge magnets, intended for business use, but being designed by brides for their "Save the Date" reminders to their guests. With a wedding to pay for, every little helps so I thought I'd see how much it would cost to make these magnets. We were able to use a standard Vistaprint picture on our cards because it exactly matched our colour scheme, then we just added our details at the side and hey presto :). We paid only postage for the magnets as this was the special offer they were advertising at the time.
Pricing and discounts.
We then did not order anything from the site for about a month, during which vistaprint bombarded me with emails offering other discounts. Since I have a spam filter on my email this did not bother me, but to some it might be irritating. Eventually, I needed some more personalised goods for the wedding and checked out what offers were now available to me. I ended up with a mug and T-shirt, a personalised pen for guests to use when writing in our guest book and a banner welcoming guests to the wedding-all for £10! I found the quality to be very high and everyone was impressed with the products we had.
There is the option with most of the products to add your own photographs and logos etc for an extra charge. However, we never needed to do this as there were enough standard graphics to choose from for us to get what we needed.
Post and packing
Everything was individually packed and then shipped in one large box which meant I had to go to the sorting office to collect it. Delivery was very quick-exactgly as stated on their website (you can however, opt for slower delivery to save money if you don't need the goods urgently).
I have not needed anything else personlised since the wedding but if I did I would certainly return to the site, although discounts seem to have slowed down since I have shopped there less frequently
Vistaprint is a fantastic website for select printing jobs. I wouldn't use it for everything, but for some projects it is great. They frequently offer some great deals.
I first used Vistaprint to make wedding save the date cards. As part of a promotional, I got 25 small magnets and 100 postcards free. All I had to pay was a small fee to upload an image and a bit for shipping. They arrived fairly quickly and the quality was very good.
My experience was so good I used them a second time to order postcards to be used as invitations to a party I was hosting. I didn't need 100 invitations, but it turned out to be cheaper to order 100 "postcards" from VistaPrint than 25 or so "invitations" from other retailers.
Later I ordered some business cards from them. I used one of their basic (free) designs and got 250 business cards for just a few pounds for shipping. They were good quality, made of nice, heavy card. The finish was matt, not glossy (but what do you expect for £3).
Designing the products is relatively straight forward. There are lots of design templets. The editing is a bit clunky and tricksy, but with a little effort I produced very nice products. But it's enough trouble that I don't think I would order something more complicated such as a photobook from them. It might be more expensive to order from someone like Shutterfly, but their interface is far better for more extensive projects.
One particularly nice feature for me is that all their international sites are linked. So I could use the same account to order in the US or in the UK (including reusing pictures I had previously uploaded while in the USA).
One thing to be aware of is that the economy shipping time is a bit longer than most companies at 21 days. There are other options available, including a 3 day rush service, but that comes at a premium price. They make this very clear during the check out process, so there shouldn't be any surprises.