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Vistaprint - business card? - Yellow card!
Member Name: Boffyboffy
Date: 12/04/12, updated on 12/04/12 (114 review reads)
Advantages: Looks (superficially) a slick organisation - good prices, good 'templates'
Disadvantages: Heaven help you if it goes wrong! Be prepared to lose your money.
LOOKING GOOD....so far...
When you buy it, it all looks so good.
Great selection of 'master blanks' and delivery time, although not fast, is acceptable, given the product price.
OK, many would complain about the smaller size of the cards, and how fast the 'extras' all add up - but it is all clear and 'up-front', so one shouldn't beef about that. I was feeling very confident of a good product at a good price.
IT GOES WRONG
I was called stateside on business and returned to a GPO 'failure to deliver note'. Cards had been returned to Vistaprint. My questions were:
1 For a small package, why doesn't Vistaprint design their package to fit a standard sized UK letterbox (questioned asked of Vistaprint - but they ignored the question)
2 I asked why Vistaprint didn't contact me to sort out any problem when they discovered that my cards hadn't been successfully delivered - after all, my contact details are on the cards! Vistaprint failed to answer this question as well (Seems to me they don't like to answer questions!)
3 I asked whether the cards could be re-delivered. Vistaprint sort of failed to answer this question as well (they must have taken training from my son on how to avoid giving an answer to a question). What they did say was that all returned items are destroyed (but failed to say why).
4 They did say that they would (how gracious of them) take a re-order. I asked whether I would have to pay again for something I hadn't received. Yes, you've got it...they didn't answer this question either!
(If I ordered a meal in a restaurant, and the waiter of their choosing returned the meal to the kitchen...would I expect to be asked to pay again for something I hadn't had?)
BUSINESS MODEL DOOMED TO FAIL
Such slap-dash customer service is doomed to fail. There are only a limited number of times you can play this game until people get wise.
If it all goes well, then maybe its a good company to do business with. But if there is a small glitch, then it all goes to hell in a handcart, and they care little,
For me, this was a tester...if it went well then I was likely to take further cards for me and my staff, and consider their website services. But if this is an example of their ways of sorting problems, then I will use a more professional outfit that can sort out my problems, rather than one that burns and frowns.
Summary: I have learned my lesson. Cheap is as cheap does.