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When I purchased a bag from Warehouse I paid for standard delivery which mean I should receive the item within 7 days. I was told the item would be delivered from a store as it was no in stock online. After waiting for more than 7 days I got in touch with the company asking where my item was. They said they would look into it. I was then informed that the item was with a store and was supposed to be delivered by them. They told me that would contact the store and find out where my item was. I had to email them again to make sure they were still looking into this. I was then told that the item had been lost between the store and the delivery people. It wasn't until 14 days later that I was told that I would get a full refund, however this refund may take up to ten days.
The company have kept hold of my money for 15 days so far and I might not receive it until 24 days after purchase. If I hadn't got in touch with Warehouse's Contact Team then I none of this would have been resolved. Their systems to do flag up undelivered items and it seems they do not contact their customers if there is a problem unless the customer contacts them first, as in my situation.
I have looked on the website today and found that the item is still on their website, so other potential customers may fall for the same trap.
Personally I feel that a refund is just not good enough. I would have expected to be compensated for the time I spent having to chase them up. I feel that it is unacceptable for any company to take people's money if they aren't going to send the item or inform the customer that the item has been lost/sold out.
I must say I am happy that the customer service people are quick to respond to emails.
Unfortunately I no longer wish to go into the warehouse stores or buy things online from them, after my experience. I have advised my family and friends not to purchase items from them online and I want to warn other customers not to purchase items if they are having to be delivered from a store.
It's not unheard of for me to do a bit of online shopping so when I found a discount code for Warehouse I thought I would treat myself.
On the website there are plenty of items to choose from , I picked out 2 dresses, a pair of jeans and a clutch bag. The website remembered my size which is a handy feature. I then proceeded to the checkout and entered my discount codes, nice reduction to my shopping bill :-)
On proceeding to the delivery page one of my items was removed from my basket - apparently some items are only available for store collection; however, when clicking on my local stores said dress is not available so I contnue with home delivery.
My nominated delivery day arrives and I recieve an email and a text to remind me. Not long after I hear the delivery driver bashing my door (continuously until I answer!). I now have my items so I try on the jeans, perfect fit, I try on the dress but it won't zip up - not sure how that works when they are the same size! Not to worry it says I can exchange in my local store, so off I go, pay my pound to park at the shopping centre and walk over to Outfit and take over my dress to the Warehouse consession, only to be told because it is a consession they can't exchange online items, great! But if I phone customer services they will arrange an excahnage for me.
Whilst I was in the shop I thought I'd have a look around, only to see the dress that was removed from my online basket in the shop! Annoyed at that I went home only to sit on the phone 20 minutes before anyone answered, then they tell me they can't do an exchange only a return, not impressed.
Attempt number three, I drive the 40 minutes to the nearest Warehouse shop to exchange my dress, only they don't have it in stock, but not to worry they can do the exchange and order the new size online for home delivery - so why couldn't they don that on the phone!?
pros: nice clothes-cuts and colours, website is easily overlook-able, negative: delivery time, quality! customer service- do not replyI bought 3 tops there. They took about a week to arrive, which I think is about average for clothes-online shops.Normally I am a fan of branded clothes but decided to go for warehouse as I liked what the range they had in store. Sadly I could only wear my new shirts twice. One (a cardigan) started to bubble badly after the second wear (about 2 hours wear) and was retailed at 40-50 pounds. The other was a fairtrade top, where the strip ripped during normal wear (walking through the park), which meant I was exposed until I got home. Having owned the clothes less than a week I contacted customer services with photos who never came back to me. would not recommend
Since becoming the guide for the Internet category here on DooYoo Ive spent even more time trawling through websites to find some I could write a review on. Its been quite a good excuse to spend some more time doing my favourite hobby shopping! So for all you fashion lovers out there heres another little gem that I regularly use, the Warehouse website.
The first Warehouse store opened in 1978 in London and since then its success has grown with over 250 stores worldwide. Its now part of the Rubicon Retail Group having in the past been part of the Sears and Arcadia groups also. Warehouse can be found in most major cities across the UK as well as becoming commonplace in smaller towns as well.
Warehouse is a typical high street fashion store that caters for the female market only; typically the clothes are designed to suit those in their teens up until their thirties. The clothing tends to be quite formal and they seem to specialise in evening wear, unlike places such as Topshop and Miss Selfridge their range does appear to be a lot smaller mainly due to the size of their stores. They pride themselves on creating clothes that are confident, sexy, glamorous, edgy and individual. Id certainly have to agree with the latter point as the majority of their designs truly are unique and seem to have little details that make them stand out from the alternatives in other stores. Their clothes do tend to be more expensive than some other high street stores although without a doubt they are of a good quality and every item Ive ever bought just seems to wash and wash and wash again! Just to give a quick idea, for jumpers you can expect to pay around the £30 mark, while for evening tops the prices tend to vary from £20 up to about £35 depending on the amount of detail.
And so after that brief introduction onto the more specialised area of this review the website.
The homepage is just as stylish and unique as the clothes Ive come to expect from Warehouse. Theres a heavy focus on white, grey and black tones which seems to add an air of coolness and sophistication to the sight. Along the top is a list of six options as well as a search box to enable you to search for a particular item or question. Down the side of the page is a further four options creating an almost grid like menu. The centre of the page features one of the current outfits available in Warehouse and certainly takes up the majority of the space with a further couple of items being shown towards the bottom. At the very bottom is a small box into which you can enter your email address to sign up for the newsletter also. Of course the menus are the key to the site and it is these which I shall take you through, the first option along the top of the page is Home which merely transports you back to the homepage, after that we have: -
Shop this is the main area of the site and allows you to complete the main function of the site, shopping of course! See below for a more detailed description of exactly how to shop on the site.
Store Locator this opens a new page and allows you to search for your nearest store by entering either your street and town or your postcode. You will then be shown your nearest 10 stores on a map and below their individual locations and contact details as well as the distance from your current location as well.
Brand this is the information page of the site which allows you to learn about the brands history, their ideal customer description (She is... Passionate about fashion, Knowledgeable about trends, Appreciates design and quality, Body confident, Independent and Primarily 18-30 but Warehouse is about attitude not age), their product description, their stores, their communication, their past and finally how to work for them. Its a pointless area to the site which doesnt really need to be there in order for you to be able to shop but often I find its quite nice to learn a little bit about the brand, that might just be me of course!
Work for Us this gives you a little more information about the positions available within Warehouse, both in retail and in their head office. You can access a job description for all the different positions available as well as see what positions are currently being recruited for and even submit an online application for the higher positions. It certainly is an easier process that walking around cities handing in your CV so Id certainly recommend it if you are considering a job with Warehouse at all.
My Account in order to buy off the Warehouse website youre required to sign up for an account which is a relatively quick process and requires you to enter basic information. By logging into your account you can view current and past orders as well as seeing any favourites youve saved.
So thats the main menu across the top of the page but what about the smaller menu going down the side of the page, well the first option is shopping (see below) and then theres a further three options including: -
Ware Style this is almost an online fashion magazine which will allow you to see whats currently hot in the stores, what new items are going to be available for the next season and other Warehouse specialities including their latest launch party in Ibiza and the current trends they are marketing for the Winter including Couture, Sculpture and Cocktail.
Help Me this is divided into three areas which each serve their own purpose and in the past have proved to be very helpful; help me to shop, help me with the site and help me to be in the know. Theyre all quite self explanatory and the most common FAQ for each topic are listed with their answers, in the past theyve always been adequate to help me with any of my queries but there is the added option of contacting the online customer services which allows you to email or telephone customer support. Not something Ive ever done so I cant comment on the reply times or suitability of the answers but they do aim to reply within 24 hours.
The Card this gives you information on how to sign up for the Warehouse credit card which in appearances is just the same as any other store card, however it also lets you accumulate points with every spend which can then be turned into vouchers to spend in the store a bit similar to the Boots Advantage card scheme. 100 points is equal to £5, 200 points is equal to £10 and so on, you get 1 point for every pound spent so you need to spend £100 to earn £5s worth of points. If youre a frequent shopper at the store as I am youll find you can earn an extra few pounds on every shop to treat yourself with.
The main function of the site is obviously to allow you to shop and buy items. Theres two main ways to shop on the site by category (dresses, smart tops, knitwear, etc) or collection (spotlight, sculpture, engineered, etc). By clicking on the relevant category or collection youll be presented with 10 items per page, each displayed by a small picture, their name, their colour and finally their price.
When youve found something you like you simply need to click on it for the item to be brought up on the next page. On the left hand side of the page youll see a larger picture of the item which you can rollover with the mouse to see in more detail. On the right youll be presented with some more information including the material, the available sizes and the option to add the item to your bag or your wish list (the wish list can be accessed at a later date by logging into your account ideal if youre making your Christmas list)!
Once youve finished shopping and are ready to check out you can view your bag at any time by clicking on the little icon in the top right hand corner of the screen. If youre happy with your selections you can proceed to checkout where you will need to either log in or register. Registering takes about 5-10 minutes in total and is a relatively easy process which requires you to input your basic information and also payment information too. Once youve clicked on the confirm icon youll receive am email confirming your order and later an email confirming that your items have been dispatched for delivery.
n.b. Postage is £3.95
Navigation and Speed
As I consider myself a bit of a pro on the old shopping side of things I normally find it quite easy to get to grips with a website like this. In this case Id say its actually extra easy to follow, everything is done in a step by step guide and to buy an item literally involves about 3 clicks on the mouse. Everything is clearly labelled and the menus and options are pretty much self explanatory. With regards to the speed of the site Id say its the same as most shopping sites of this size, each page takes only a couple of seconds to load on my broadband connection despite having to display quite a few pictures on the items page.
And so that brings me to the end of yet another shopping website review, this rates just as highly as all the other sites Ive reviewed and I wouldnt hesitate to recommend it to anyone. Its easy to use, reliable and shows a good range of the Warehouse stock. Yet another way to spend your money from the comfort of your own home!
Thanks for reading.