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  • You can't browse the magazines
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      30.12.2011 09:40

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      Ordered a filing cabinet as a Christmas present - ordered on 17th December. in spite of a banner headline on the Smith's website announcing 'free postage on goods over £15' I was charged £6.50. Cabinet still has not turned up in spite of my account showing that the order has been completed. No response to my 3 emails either - absolutely dreadful customer service. Wish I had used Amazon.

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      25.07.2010 12:59
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      Great online presence from a great shop!

      I have grown up with WHsmith and when I was younger would always go there, to buy my records and school stationary. It was a shop with a great reputation and which sold good quality products.

      Sadly over the years the WHsmith I loved, has in my opinion, lost ground to the supermarkets and other online stores. However I was pleased to see that it had an online presence in Whsmith.co.uk, and after Christmas I used it for the first time.

      The reason I used it was because it was sale time, and rather than go down to the store in person, I was able to reserve goods online. The good part was free delivery on items over £15.

      There is a wide range of products from books, stationary, DVD's, Electronics etc, to name but a few. So there is bound to be something that you would like.

      I ordered a number of items (I got carried away) and paid by my card, after quickly setting up an account. The website itself was bright and so easy to navigate, and had items in categories or you could use their search facility. The items were clearly marked to say they were on sale, and how much they were reduced from.

      I have since noticed that the site often has special offers, and many of the books are heavily discounted.

      There is a tracking facility on the website but mine arrived within a few days. However here is the surprising bit, they arrived in about 10 separate boxes, by 3 different couriers. The alarming bit was that my expenditure was only about £50. This in my opinion could have all been put in one box (they weren't heavy) and by one courier. All the items arrived in pristine condition, packed with tissue paper.

      Now I'm not going to knock the service or the website, as it was second to none. I couldn't have asked more. All I would say to Whsmith, is have a thought for your profits and the environment. If you don't, then you won't be able to compete with the likes of Amazon, and may not be along for much longer, and I would hate that to happen.

      Copyright stebiz 2010 - also on ciao.co.uk

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        22.02.2010 10:28
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        Have a look

        When you first go onto whsmith.co.uk, you will see that the main colours are Blue and White which are the colours of the WH Smith logo.

        This site is easy to navigate your way around. Going down the left hand side are different categories you can view. At the top of the first set of categories it has the heading 'browse' underneathe that it says all the areas you can browse which include books, stationary and magazines. The next category says 'featured offers' underneath this heading are offers such as albums 3 for 2 and pen sale. The rest of the categories say WH Smith book charts, featured categories and downloads.

        In the centre of their homepage are all their deals and offers. All of their savings are well organised as they are grouped together. For example they have all of the vampire fiction together with up to 50% off and fictions all with 75% off. Having the deals on the homepage is a good way to spot a bargain and having all the deals grouped together is good because if you only like vampire books for example then you don't have to spend ages looking for these books all over the site.

        Going across the top of the site are all of the areas of the site which are the same under the browse category on the left hand side. If you want to do a quick search and save time then you can use the search bar.

        It seems to be better offers on their site rather than in store with some items with 75% off and more buy one get one frees. Since some of their prices in store can be pretty high then its worth a look to go on their site first to see if you can find it cheaper. WH Smith offers free delivery on order of £15 so if you do want to order off their site then make sure your not just getting one book that's under £15.

        In conclusion, WH Smiths site is well worth a look as you will be able to find more offers and save yourself money.

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          20.01.2010 00:10
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          Thumbs up

          "WHSmith.co.uk" is the official website for the British high street retailer of the same name. It was first launched in 1995 and receives erratic traffic measurements which noticeably increase on an annual basis towards Christmas. According to Alexa traffic research, the website is ranked as being the 580th most accessed website in the United Kingdom. Understandably, it receives 81.6% of its traffic from British based computers. It also receives a 4.4% user share from the United States and a 1.4% share from India.

          I was skimming through my receipts earlier tonight and was surprised to find my first shopping experience with WHSmith.co.uk which had taken place in March 2009. At the time I had a budding interest in philately and stamp collecting, so was eager to snap up a "3 for 2" offer of stamp packets containing 1,000 mixed stamps from around the world for £9.78 per packet. This seemed like a bargain over my local in store price of £9.99 per packet with no three for two offer. My total came to £19.56 after the offer discount. I proceeded to the checkout which required me to register an account with the website. Upon quickly looking back tonight, I found the registration process to be identical to what I remember of it. It requests the user's name, address, telephone number, and optional mobile number. The option is then presented to request shipment method. This is either directly to the billing address at a cost or collect in a local store for free. As I live mere minutes from my local high street shop, I opted for the latter and was prompted at payment stating I would receive a call when my order arrived in store and was ready for collection.

          My order took just under one week to dispatch and I awaited a call from my local store. Five days passed from the day of shipping and I still hadn't received a call, so I went into my local shop and asked if an order had come in for my name. The shop assistants asked what product I had ordered and they ran into the store room to search for it. Moments later, they came out with my stamps and I was told the delivery driver simply unloads whatever is destined for their shop and they allow customers to come in and ask for their items. Whether or not the "we'll call you" clause is still applicable is something I can't answer, but in my case I found it wasn't. I can't necessarily pin that against my online shopping experience but the in-store experience in receiving my online order certainly left something to desired.

          The website itself showcases WHSmith's company branding. At the top of the page is a blue graphic heading with WHSmith's company logo and functions related to the website such as my account, my basket, and checkout. Below it is a series of aqua blue buttons with white font which guide the user through the various sections of the store. As per the high street shops, customers may browse through sections containing books, magazines, stationery, audio, video and small electronics. An embedded search function towards the top of the page allows users to input specific keywords to reveal products based on the query. I was quickly able to find the stamps I had ordered in March and saw they are currently retailing for £13.27 per packet. Why there has been a sudden rise in price is beyond me, but I do find the website is an intuitively easy browsing experience which boasts high levels of accessibility.

          WHSmith.co.uk is quick to load and responsive to my command. Independent testing suggests 3.6 seconds are required to load 716 KB when using a broadband connection. In actual use I find this number to be slightly exaggerated and have always found my browsing to feature near instantaneous load times.

          Overall, I would happily recommend WHSmith.co.uk to prospective users. My browsing experience was swift and easy, and the checkout quickly processed my payment details through an encrypted protocol. Like many high street retailers, discounts may be seen online in comparison to in store so upcoming purchases should be compared to available prices online before parting with cash.

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          02.11.2009 12:42
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          Never rely on them for your books being sent on time based on my experience

          I just had to use WH Smith last week to look for a book I could not find in store. I searched online on the site after being told by their staff they would have it online. The book was there to be found and I noticed on the side the book would be available in 1-2 weeks. I was happy with that as I needed the book in a months time. So I placed my order on the website and a receipt was sent to confirm payment had been taken out.

          This book was ordered on the 1st of October and later on the same day I got a email of the site. They told me payment had been taken out but the book was not in stock. Its now been a full month and I still have not received my book yet.

          Still on the website it says the same message the book will be in stock. Never ever come across a website with a problem like this before. They no longer keep me updated on the situation of the book and have yet to respond to my emails! The odd thing is I went through topcashback and they confirmed it there so its like they have taken my cash but no book has been sent yet.

          I know my review is not entirely based on everything of the site but it hopes this helps some university students.Based on my experience never order a book from WH Smith for your studies! They take ages and hardly have them in stock! Look at other sites like Amazon and Waterstones but never rely on WH Smith to make your books turn up on time!

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            06.10.2009 15:58
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            =D

            I usually buy my stationary products from WHSmith, and really like the fact that their prices are competitive, whether it be their own branded pens, pencils or premium branded fountain pens and hardback books.

            They have a fantastic facility for ordering books even if they do not have a particular book in store at that moment in time. They can order the specified book by searching for it on their system using the name of the book, or by an ISBN number, which is probably the best information that could be given to find the book as some books have the same name, but written by different authors!

            I recently had a problem with WHSmith as I accidently paid for an item instore at a travel outlet - a notepad book which cost £7.99! I wasn't given a reciept as it was a travel outlet and so I telephoned their customer services team when I got home to ask whether or not I could have this item refunded and they agreed to do so, even offering to call me back as to save money on my phone bill so that they could contact their store manager as to confirm whether they could refund this item.

            Overall good delivery service, good prices, very good sales, and good customer services.

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              05.05.2009 17:31
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              Good "Collect from Store" service

              I normally visit WH Smiths from time to time for various photography & computer magazines. On a recent vist I was surprised to be told they no longer offer plastic carrier bags which I thought was slightly ridiculous as it was raining at the time. Hopefully they'll reverse that decision if they have not done so already .

              That aside...the main reason for this review is the online purchase of books and the service they offer in the form of "Collect from Store". Although in some cases the books are more expensive than other online companies, this method of purchase is much better than the inconvenience of having to wait at home for deliveries or have them diverted elswhere. An email is sent when the item(s) have been despatched to the shop of your choice and then it's simply a matter of calling to check whether the items have arrived at the store. Unfortunately I cannot give 5 stars for this service as the store does not inform you, either by email or telelphone, of the arrival of the items.

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              06.01.2009 12:54
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              A great shopping experience at this online retailer!

              I decided to use WHSmith.co.uk for some christmas presents this year because they offer free delivery and their delivery is a lot quicker than Amazon's super saver delivery. They sell mainly books but also have a wide range of stationary products, video games, music, DVD's, magazines and a selection of gift items.

              I was pleasantly surprised to see that the prices on the online store were very good, and only slightly more expensive than Amazon or other big name online retailers which sell the same kind of products. As WHSmith can be quite pricey instore, I had expected the same to be true of their online shop but in fact, they were very reasonable.

              The ordering process was easy and the site was simple enough to navigate around. There wasn't a long sign up process that you had to go through just to place your order, it was simply a case of creating a login with your email address and password and off you went.

              I placed my order after signing up and a couple of days later, my books arrived in perfect condition and in record time. The books I had ordered were actually quite large and heavy so to get free delivery on them was a massive saving and a great deal.

              I had no problems with this website and would recommend it to anyone.

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              01.12.2008 15:42
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              great website

              I have been using WHSmith online for a great deal of my Christmas shopping.

              The site is very easy to use. You just have to register your details and set up an account. Your account holds all your order history and what stage your order is at which is very helpful.
              They sell all the things that they do in store such as books, DVD, CD, Games, toys etc.
              They also sell mobile phones and gaming consoles.

              I have recently had some great bargains off the site. For the last week they have had a promotion offering 20% off purchases. They have some great half price books and with the discount there is a great bargain to be had.

              My favourite section of the website is the clearance lines. Here they have discounted items with as much as 75% discount. If you are lucky enough to get one of these items before they go out of stock you get a fab deal.

              Another great thing about the site is the fact that everything has free delivery. There is no minimum spend required. Whenever I place an order I am very impressed with the speed that my items arrive. My goods usually arrive 2 days after placing the order which is very good for free delivery. The items are always very well packed.

              I have only had one problem with one item that I received. It was a book I had ordered as a gift and it arrived with a bent front cover which was a bit annoying. It was very easy to return though I just took it into my local store for a refund. You can return items by post if you wish.

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                18.01.2006 20:14
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                Great for getting unusual items delivered to your local store without charge.

                I first came across this site about a year ago when I was looking for a good deal on the Back To The Future Trilogy and they had the best price at the time so I placed my order, got it delivered to my local branch as this saves the postage charge and picked it up all within the space of a week and in perfect condition. Postage otherwise would have added around £2 to the order although that has changed slightly with a flat rate of £1.29 for DVD's, Videos, Music, Games and Software plus an item charge of 35p each so you do pay extra if you are ordering a few items. Not sure if this is a good idea but I suppose it depends how many products you are ordering. Books, Stationery and Magazines and Gifts sections have varying amounts and you should check this under the help section before you order.

                This site is pretty impressive with a comprehensive help section and a useful site map where you can easily get to anything you could possibly be looking for from this site.

                The Books home page has links for the top 50 books and children's book charts and also one for the top 20 hardbacks so you can see what is popular at the moment. It also lists the Deals Of The Week which include any 3 for 2 offers on items like puzzle books or money off offers such as 30% off the popular Su Doku range. You can also select a section of interest to you for browsing and these include art, diet & health, gardening and travel to name a few. One click opens up a more comprehensive listing of areas within that section for example in gardening you can then click on floral crafts or books about plants. There is also a basic search facility available if you know exactly what you are looking for.

                Each catagory is then very much the same design with dvd, music and games charts all available to see along with the special offers available.

                Included in the stationery and cards catagory is a handy search engine for getting the right inkjet cartridge for your printer and a chance to order personalised wedding stationery if that's what you are looking for. There is also a section for personalised greetings cards and a chance to send free ecards too.

                The magazines and gift section has a wide selection of magazine subscriptions available as well as some gifts which you may not have associated with WHSmith such as flowers and personalised jigsaws which will set you back around £20 for a 315 piece jigsaw. Another unusual item here is turning a photo into a canvas print and although this starts from around £80 it might be nice to have a special moment like a wedding photo captured for a lovely anniversary present. There are also local interest sections for getting something precious from your home town - whether it be an aerial view of your street of books about your town's history. The search facility requires a postage to get you details of these.

                This is a very well presented site although it is a little plain and very white where a few more pictures of products and colours to separate sections would be useful. It is however very fast and friendly to use and I had no problems with my order - I scored big points with my partner too on this purchase as he is a bit of a film fan and loves dvd box sets.

                All I can say is keep up the good work WHS and I hope I have as much success with your site in the future.

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                  06.05.2005 11:45

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                  always there - Advantages: If they have'nt got it in they will always try to get it for you., you don't have to leave your house to get your books. - Disadvantages: Layout could be a bit better

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                  19.07.2004 02:33
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                  • "You can't browse the magazines"

                  Growing up close to a (slightly) bustling town, tangible and real WH Smith stores have satisfied many of my changing desires and crazes over the one-score-year-minus-two of my life. Over the last couple of years I have largely replaced physical shops with cheaper and easier online equivalents, but WH Smith’s online store has proven useful to me on two occasions: one time it was very helpful, the other time very disappointing.


                  LAYOUT & PRODUCTS


                  Often advertised as whsmithonline.co.uk (although it can also be reached simply through whsmith.co.uk), the site is extensive and stocks everything that could be found in the Crewe WH Smith store apart from chocolate bars, presumably as child’s impulse buys and parent nags don’t translate into the internet environment, but the advantage of online shopping is that everything will theoretically be included that can be found in any store throughout the country, plus extra stock for more limited custom.

                  The prices for DVDs, books, games and music are fairly similar to other major suppliers online, but a better deal can almost always be found elsewhere. The site also sells stationery and magazines which are less common online, but also a little less popular to buy through the post. The search facility is easy to use and accurate (unlike the site that you are sitting in front of now) and the FAQ sections cover all popular questions and problems with the site. It’s blue as well, I don’t think I mentioned that.


                  SELLING POINTS


                  The advantage of sprouting from a very successful and well-known retail chain is that special offers can occasionally be put forward to entice further custom. Using the examples of my own dealings with the site, the comedian/writer Dave Gorman was approached to sign several hundred copies of his book ‘Dave Gorman’s Googlewhack Adventure’ prior to its official release that WH Smith could sell exclusively online. The site can also be accessed through search engines when looking for a specific, difficult-to-find products such as this popular book of anatomy that my friend asked me to order for him.

                  WH Smith aren’t infallible though, as demonstrated by their change from the hexagonal orange and grey sign of my childhood to the boring blue and white of the modern look. Some products are listed that can be ‘tracked down,’ but that are always potentially unavailable. This is exactly what happened to the anatomy book thing that my artistic friend was so looking forward to receiving, although it did take a long time for them to realise just how unavailable it was.

                  The site does offer an enticement (that doesn’t work with me; I make a point of never giving into things like this) in the form of ‘points’ that can be redeemed for money off future transactions, similar to the Clubcard of the stores but only for online use, which I think is a little unfair.


                  POSTAGE & SERVICE


                  Taking after Amazon, WH Smith offer free postage on orders over £25 (although this is specified as only being for a limited time) as well as for any orders of magazines. However, any other orders receive a high fixed postage charge of £2.99, increasing from the £2.00 of last year. This more than makes up for most of the savings that can be made by buying online, although there is another method of receiving the goods: they can be sent at no cost to the customer’s nearest WH Smith store to be collected.

                  Personally I would feel a little tight-fisted ordering some DVDs or albums at a slightly lower cost than the store provides, only to stroll in and collect them with some sort of smug ‘I’ve saved money, you idiots haven’t’ facial expression. This is still quite a useful method however when the order is for a rare item that can’t be found in the store, as this permits the facial advertising expression of ‘I couldn’t find what I was looking for in the store so I shopped online, why don’t you? They deliver free to stores.’

                  The website accepts a number of credit and debit cards that can be either inputted into what is presumably a very secure server, or phoned in if you don’t trust all this internet stuff. The customer service replied very quickly to my query over an undelivered item, but it still took me to remind them of the error before it was corrected.


                  VERDICT


                  WHSmith.co.uk isn’t a site I’ll visit again in a hurry unless I hear of any more exclusive offers as better deals can be found elsewhere, ‘points’ system aside. The idea of delivering to a store is nice, and is certainly preferable to the pretty steep postage charge for orders under £25, however Play.com, Amazon, eBay and other sites offer consistently better deals for most of the products (Amazon are especially good with books). There are plenty of products but I’ve been let down once and I’ll be sure to check the availability of rare products before offering to buy books of anatomy for my friends again, no matter how much they beg me.

                  One final point as well: it’s WH Smith, or Smiths if you’re in a rush. Not WH Smiths, that’s just unnecessarily longer.

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                    15.05.2003 22:02
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                    When I first decided to shop online I was quite worried about a number of things. Would anyone be able to hack into my credit card details? Would the product I had ordered arrive? Was the cost they advertised the cost I would pay? I decided to try out WHSmiths online and found the product I required at a very cheap price. So cheap in fact that I went in store and checked out the details. I was told there that they would never do the product I wanted at such a cheap price, so I thought I might as well risk it for a few quid. If the product never got here I could get it sorted out as I had used my credit card, things could be traced if needed, and after all I was only talking about a fiver! So when I got home, I took my first steps into shopping online. The WHSmiths website is very easy to use and after a few minutes, I had found my product and had placed the order. My card was accepted and all I had to do was wait. A couple of days later, my product arrived, packed properly and the amount taken off my card was for the amount they had advertised. I would use this site again and would use other sites for online shopping. The only worry I have is that we are going to end up as a society that never goes out because we don?t need to anymore!!

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                    04.05.2003 06:13
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                    There are times when I just cannot be bothered to get in the car, drive to the town centre and pay £3.50 to park. The internet is a wonderful invention. Using a link from www.mypoints.co.uk, I have recently made a couple of purchases from WHSmith online. WHAT DO THEY SELL? Books, videos, CDs, DVDs, stationery, computer equipment, printer cartridges etc. This is not an endless list, and the range of stuff they seem to be able to get their hands on is excellent. The CD range appears to be much broader than instore. WHAT WAS I BUYING? Guilt. I have failed in my duties as a step parent. Having nagged the eldest to revise for his GCSEs, which start in two weeks, it finally crossed my mind that (1) he was not paying the slightest attention to what I said and (2) I had not provided any practical support in the way of revision guides. So, with the unenthusiastic teen sat beside me, we ordered a range of revision guides. I also decided to take advantage of the free postage if you spend £39 or more offer and tagged on the first 4 series' of Cold Feet on video for the better half. WHAT OTHER OFFERS WERE ON? All online purchases with WH Smith qualify for double WH Smith Clubcard points - effectively 4% of the transaction amount. Some of the books I ordered were on 20% discount and printer cartridge refills were on a 3 for 2 offer. All the in store offers appear to be available online. HOW DID I FIND WHAT I WANTED? The search engine was the best way and was very good at finding things. It did, however, throw up several possibilities for a copy of the book Kes. The "more detail" option provided only minimal detail and we ended up paying £7.99 for a transcript of the play, rather than the book itself. The lesson I have learned from this is to check out the ISBN number prior to purchase. WHAT ARE THEIR PRICES LIKE? My view is
                    that WH Smith are on the higher side of competitive. Like Boots, they rely on their high street brand and loyalty card to charge at the top end of acceptable. Postage is a flat £2.49 plus, typically, 50p per item ordered. Ordering 5 items would be £4.99. Bulkier items will charge more than an extra 50p. HOW EASY WAS ORDERING? Very easy. You can also permanently register your details, including Clubcard, for future use. The site also indicates the likely timescale for delivery, from available now, to 72 hours, to not really got a clue! Payment is by credit or debit card, including Solo. Payments are only charged to your account on despatch, so while you may submit a £50 order, if items are despatched on different days, your card will be charged each time. eg £20 day one, £17 day 2, £13 day 3. HOW DO I KNOW WHERE MY ORDER IS UP TO? Again, the site makes it easy. You can check progress online and they also send you emails updating you. My only criticism is that my multiple order has arrived in three bundles, the most recent being nearly 14 days after the order was submitted. Having experienced far superior service from Argos, I was disappointed. ANY OTHER INFORMATION? Well, yes. They really piffed me off! The Cold Feet videos were ordered while series 5 was still showing on ITV. The prices varied from a steep £14.99 to £18.99 for each series. The week after the last video set arrived, the prices dropped to £9.99. So I had paid around £28 more than necessary for the set and they refused to refund anything as a gesture of goodwill. So wait for the existing series to end before you order video collections like this! My email exchanges with them were also slow. Often two working days for a reply. Worth considering if you have a major complaint. SUMMARY: Well known name. Wide range of goods. Slow delivery (although this is probably a result of their wi
                    de range and using suppliers for storage). Slightly pricey. Poor customer communication when there is an issue. Annoying postage costs offset by free postage for larger orders. Well run website, although not enough detailed information about individual items. Oh, and use the link from Mypoints as well. With mypoints, Clubcard and cashback credit card, I have knocked about 6.5% off the transaction value. I suspect I will use them again. But not regularly. CONTACT DETAIL: www.whsmith.co.uk www.mypoints.co.uk

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                      21.06.2002 19:55
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                      I mainly use this site to buy books but I have also used it to get music and DVDs in the past. Generally I think it's really good. I've tended to avoid shopping at WHSmiths on the high street because they never used to reduce anything and you could always get it cheaper somewhere else. The online store seems to be much more competitively priced and I've often managed to get things I wanted anyway in combination deals. For example they are currently running a 3 for £10 offer on paperbacks for summer reading. Where I think WHSmith online scores over other Internet retailers is when they do offers they actually put a good selection of things in for you to choose from. Too many retailers just offer a few things you've actually heard of and bulk it out a bit with a load of pap they are dying to off load. With Smiths I have to stop myself from buying into the same deal twice because I want so many of the things in it. Delivery charges are comparable with other sites with a book parcel costing £2.24 plus 50p per book. Obviously the more you order at once the better value it is but at least this way you feel like you're only actually paying for the things you order rather than a higher fixed charge where you compensate other peoples humungous orders. You can also use your clubcard online but I don't know how good this is because I haven't got one. When you click on the detailed description for each product it tells you how many points its worth. Delivery wise it's a little bit slower than you might expect and I would have thought a retailer of this size could turn things around a bit quicker than they do. Everythings always arrived in tip top condition though so I don't mind waiting a bit longer rather than sacrifice any quality. Books are wrapped tightly to stop them flying around, in thick corrugated packaging designed to adapt to fit the size of whatevers being wrapped. The only ti
                      me I ever had a problem with an order I did get pretty annoyed with Smiths because they were so slow in sorting it out. I ordered a few things in January and they all came except for one book which was out of stock. I wasn't bothered by this as they sent me emails telling me they were waiting for information from the suppliers and apologised for the inconvenience. The last I heard from them was in March so in May I emailed asking what was going on. I thought they should have carried on keeping me informed and I couldn't understand why it was so hard to get hold of when their stores were still stocking it. Anyway it took a month for customer services to reply to my email which was really poor. they told me that the book was now available but that my credit card was invalid. I'd used it to pay for the others OK but in the months I'd been waiting it had expired. I contacted them with the new details and it was all sorted but they lost orders from me while I was waiting. The site itself is easy to navigate and the search engine works fairly well. Occasionally it hasn't found what I was looking for only for me to discover it later by clicking lots of links which is a bit irritating. The range of things they offer though is fantastic and I've used this site to get things I haven't been able to find anywhere else. Overall I think it's good but could be improved by faster deliveries and better customer service when there's a problem.

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