woolies expanded (woolworths.co.uk)

Member Name: balfury

Product:	woolworths.co.uk
Date:	10/08/08 (24 review reads)
Rating:

Advantages: what you want delivered, more than what you can get in woolies stores if youre willing to wait, good

Disadvantages: bad customer service, often later than expected delivery date

I have ordered a good 30+ items from woolworths.co.uk mostly CDS DVDS and games although there has been other products such as toys and homewares. they offer a good service where you can order an item (which gets charged to your card once dispatched) and have it delivered to home which is free for CDS, DVDS and games or £4.95 for other items of have them delivered to store to pick up for free. The site is easy to navigate with a helpfull search engine. I have found the customer service to be a little slow at responding to queries. Of the 30+ items i would say 10 or so arrived late 1 never arrived and almost all CDS i ordered arrived sooner than expected. I have only ever had one major complaint and that was over a preordered game.I decided to order a game for my PC, I ordered it 4 months before release then ine month from the release date i let 2 of my friends know of the great price woolies was doing so they pre ordered too. The game never arrived on the day of release so i emailed woolies and they said it had sold out despite the face both of my friends had recieved it, it took me 3 weeks to get a refund. Bur otherwise the service has been great.

I also have this review on Ciao

Summary: overall a good service