AX Paris is a brand that sells women's clothing, shoes and accessories. I first discovered the brand after seeing some of their clothes sold at a branch of my local New Look. The store had these items as 'special buys' that they order in so there was only a few items available. I loved one top I bought so much that I searched the brand name and found their online shop. I've since been a regular customer.
The clothing and other items this brand sells are quite diverse and I would say there are items suitable for women and younger girls of all ages and for all tastes too. The sizes are for sizes 6 to 16 though so this suggests they are aiming at the more youthful figure! There is basic casual wear clothing as well as items made for the party scene, for formal occasions and more. I do feel that this brand has a uniqueness which is clear in the design and quality of most of their items.
The brand do seem to have a lot of items specifically aimed at ladies of the student age and lifestyle. They have some really distinctive artistic pieces as well as a lot of club-wear such as sequin dresses and playsuits. They also offer a 10% discount for students across the website which is a great incentive.
Ordering is easy as you simply click the size you want and then add the item to your virtual bag. When you are finished shopping you can click on the virtual bag logo and you are taken to a secure checkout where you can pay by credit or debit card.You can also choose to pay by paypal if this is an easier option.
My orders with the brand have been fine. Delivery and returns are not free, however, so bear this in mind when ordering. The overall prices of the items is acceptable though.
The only issue I actually have with the brand is that I sometimes find the sizing is not consistent. I'm a size 14 and I have one top in as small a size as a 10 that fits me as well as an item in a 16 which also fits. So you have to watch out for this and read the measurements of each garment as well as the size guide before ordering.
I will definitely keep shopping at this website and would recommend it to any woman from age 14 upwards if they are looking for modern, unique and good quality clothing, shoes and more.
Every girl loves a princess dress, even if it's only secretly, and AX Paris offer a huge range of dresses to suit every occasion. So when I needed a princess dress for a special occasion, I hot footed it over to their website.
Now I would like to say I have zero issue with their clothes. Gorgeous, beautiful and stunning. I'd never used their website before to order, I had only previously bought in store, New Look.
As a first time user of the website it was very easy to navigate. Lovely pictures, and even got a 20% discount as newbie buyer. Paid my pennies, paid the P&P and was all set!
The dress turned up two days later. Super quick delivery, very impressed so far! It was amazing. I'd over shot the size I needed. Too big (Yipee!). BUT - the AX Paris do not offer exchanges, only returns. Bit strange, but fair enough, no problem, I'll re-order.
So check the returns policy, e mail my request, get confirmation, pack it up, pop to the post office and pay £3.00 for recorded delivery, send it back, and get confirmation that the refund had been processed.
The refund shows up, only a partial amount. The original P&P I paid had not been refunded. I contact support, and basically get a message back saying, ''Tough, it tells you on our website''.
So at this point, I've paid out £6.00, and I have no dress. £3.00 P&P for them to send it to me, and another £3.00 P&P to send it back. I have no issue about paying to send it back, but not getting a refund on the original? Hmmm.... not so good! I'm not running the risk of ordering another one, just in case it doesn't fit! If it didn't, I'd have spent £12.00 with nothing to show for it. No disrespect to your stunning dresses, but I could get a Primark jobbie for that!
So the only other option for me to go down is the official complaint route. This would cost more money to send a letter recorded to start the process. More money. For the sake of £3.00, I've admitted defeat. Well done AX Paris, you won.
I really love the dress, and have since found the same one, a size smaller, on eBay for a quarter of the price. I won't buy direct from you again.
Just to add, Distance Selling Regulations state that if you cancel the contract within 7 working days and full refund of all monies paid must be given. What a shame that a company this big are not aware of the rules that govern their trade.
And here is there returns policy:
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition and in their original packaging within 14 days of receipt. Shoes must be returned in their original boxes.We will then issue a full refund minus the original postage cost. Unfortunately we regret we are unable to offer exchanges.
Returns are your responsibility as we do not offer a pre-paid returns service, and so we recommend you send back items via Royal Mail Recorded Delivery or a similar trackable method - please see below steps for how to return items.