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Protect Your Bubble
by Stonebridge
A friend of mine told me to get some insurance for my iPhone with Protect your bubble. Was £5.99 a month which was good value so I went for it. So pleased I did. Last month I had my phone stolen from my pocket whilst I was on the tube. I didn't even feel it happen but as soon as I got out at Sloane Square I knew what had happened. Called ... Protect your bubble and went through all the claims stuff with them. Was really easy and I got my new iPhone in less than a week. They seemed to raelly understand what not having your iPhone is like. It was so weird - I felt lost without it. The new iPhone was even white like the old one - so it never felt like it was gone. Mega pleased I was. Would recommend to anyone as they were very good.
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Lifestyle Group Insurance (LSG)
by ca3lli
I got this insurance through my bank Barclays. I pay £5 a month for it anyway and it was free, so thought it was a bargin.
My mobile phone broke in the 2nd week of September, an accident on the bus. Within 10 minutes i logged the claim with them. 2 days later i recieved the letter and sent it back straight away with the ... details of the accident & damage.
A few days later i had a phone call to say they had accepted my claim & i paid the excess amount of £25. Over the phone they told me that they will be sending me the info on how to send the phone to them. They told me it would go in the next post & i would recieve it within 3 days.
I waited for 7 days and still nothing.
I rang them & they imformed me that it had not been sent the week before like it should have. Another one will be sent.
I recieved this 2 days later. If they had sent it when they were oringinally meant to i could have sent my phone off a week earlier.
So i sent my phone off to them.
7 working days later i recieved it back again. I thought this was pretty good as they said it could take up to 12 working days.
But they forgot to enclose my phone battery! This made me very angry. I rang them straight away & they said a replacement battery will be with me within 1-3 days. Great! i had my phone repaired but i couldnt use it!
3 Days later, i had not yet recieved my battery, so i rang them again. They then imformed me it was 3-5 working days, and not 1-3 as the previous person told me. Ok, so i waited.
2 Days later. Still no battery. So i rang again.This time very upset, and very angry. The man i spoke to said the reason why i hadnt recieved the battery yet is because they never sent it! I was fuming! He said they can send it out to me whch would be another 3-5 working days or a partial refund so i can buy myself a new battery.
I accepted the partial refund as i was really angry and fed up with them by this point! They cant seem to get anything right!
So i ordered myself a new battery of the internet. It only took 1 day to deliver to me!
Then more bad news. The battery worked but when i turned my phone on i found that my phone hadnt been fixed! I couldnt use the touch function on the screen! Altough they had fixed it so i could see the screen i couldnt actually use my phone! So after 4 weeks of having no phone, i still couldnt use it. I was livid.
So i rang them yet again & explained. I have to now send it back to them to be repaired yet again! the only good thing was that they are going to send me a pre paid envelope to send it off in and it should be back within 5 working days. I just bloody hope they actually send the envelope unlike the first time round.
In conclusion, i will not be using these people again. A friend of mine broke her phone after me and had hers, sent, repaired & returned within 2 weeks, while mine is still being sorted.
This is the worst company ive ever had to deal with. Never had so much go wrong. How they still manage to run is beyond me.
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Warranty Direct
by rhodie1965
I don't have anything bad to say about W/D. I have had 2 claims for the fuel pumps failing on my Rover 75 and both were covered, less the excess, with no hassle.
I feel some of the disatisfaction in these reviews is down to the claimant. With the high number of false ins, claims in this country W/D cannot be blamed for having a set ... routine. Get this right and I think you will find a good service is offered.
Of paramount importance:- Make sure your vehicle is serviced according to the manuf. shedule. Make sure your MOT is current and get the garage to phone W/D for authorisation and an auth. number. Only other thing is the invoice when submitting.
I have the slightly more expensive cover and pay something like £1 extra per month to take my car to a franchised dealer (if I choose to). VERY LITTLE is not covered on my policy, hoses, for example, being one.
The Honda dealer, for example, did not HAVE to recognise W/D, only phone them, explain the fault and get an authorisation number.
Yes it does pay to read the terms but having done that I am quite sure you will be happy with the cover according to which cover you choose.
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