AFTER BUYING A TELEVISION FROM ARGOS I RECIEVED A 3 YEAR WARRANTY, I BOUGHT THE TV 25TH JULY 2008 AND ON THE 26TH JUNE 2011 SOMETHING WENT WRONG WITH IT, I CALLED THE INSURANCE CO. (ALLIANZ) ON THE 27TH JUNE, THEY ARRANGED FOR A NEWCASTLE FIRM TO COLLECT IT AND CHECK IT OVER, I WAS TOLD BY ALLIANZ WHEN I PHONED THEM ON THE 28TH JUNE THAT IT WAS UNREPAIRABLE, IT IS NOW THE 7TH OF JULY 2011 AND HAVE NOT HAD ANY INFORMATION FROM THEM, WHEN I PHONE I JUST GET FOBBED OFF, THEY TOLD ME ON THE 28TH JUNE IT WOULD TAKE 5-7 DAYS, UP TO NOW ITS BEEN 9 DAYS I GUESS THEY CAN'T COUNT AND THEIR CUSTOMER SERVICE LEAVES A LOT TO BE DESIRED. IM NOW GOING TO THE FINANCIAL OMBUDSMAN AND TRADING STANDARDS.
Absolutely horrific experience with their home and contents insurance team.
Laptop was damaged during an attempted break-in. 6 weeks of excuses from their team trying every trick in the book to get out of making the claim. Laptop had been bought as a gift by an ex several years before and the fact that i did not have a receipt put "doubt" in their mind. I packaged the laptop, sent it to their repair company to assess. The report came back saying the laptop was water damaged beyond repair but the Allianz said because i'd needed to remove the drive to get the photos onto an external drive put further "doubt" in their mind because this might have caused damaged (ignoring the fact the repair company already confirmed it was water-damaged beyond repair). I'd bagged, boxed the laptop securely when sending it, they said because not all the bags were air-tight invalidated the claim because it could have caused further damage. This became almost laughable. An 800 quid laptop is painful but i'm actually quite thankful i got to know what they are about now rather than if i really did get all my stuff burgled - that would be horrendous. I've cancelled the policy immediately, it's not worth the scrap of paper it's written on, they will try every single trick to get out of paying, just don't go anywhere near them. There's a reason they are so cheap - they never pay-up!!!
Avoid Allianz insurance, they will try everything and i mean everything to get out of paying up.
Allianz home insurance - USELESS. Avoid at all costs.
Quick to take the money - won't pay out when they should.
Friend burgled 4 weeks ago, through patio doors, laptop stolen.
According to them "As the claim was to be small a loss adjuster would not be needed".
Provided all of the information that they requested..
2 weeks later - still no contact.
Phoned them up to enquire about the claim being processed-
apparently their computer system crashed-
All information to be provided again.
Had a home visit from their lost adjuster last week.
Asked all the same questions again (for a 3rd time).
Doors still not fixed 4 weeks later.
They are aware of this, but seem unconcerned.
Think Allianz home insurance are trying to avoid paying a claim, at the very least they are doing their best to prolong it.
Absolutely useless when it comes to customer service.
I have put a cliam in for something I broke. They have done nothing but challenge me, Gave me a VERY bad service. I have done everything they asked four weeks ago and not even a phone call or email from them. If you want to claim of these people they are horrible. James Pitcher is the person who is dealing with my claim D**k head!!!!! The communication with this company is terrible. Do not use them if you can help it!!! I'm glad to see that I'm not the only one they have messed with. This insurance company will do anything to get out of paying... I GUARANTEE YOU THIS.... Ensure you tell them about all previous claims one small mistake and they have you.. they dont ckeack all youre claims until you claim.... Good Luck!!!!
Don,t be honest when you try to claim from these people. I recently phoned them having Lost or /Stolen my mobile phone and was asked "Were you pickpocketed". I told them that I did not know, because pickpocketers don,t leave calling cards. I received a letter today which states "Your product is not covered for unexplained disappearance". So anybody who is thinking of claiming, for gods sake tell them that you have been pickpocketed.
If you're lucky enough to have contents insurance that you never need to claim on, then these guys are for you. Alternatively, if you're unfortunate enough to be burgled, and require a good and efficient service, I strongly advise you to look elsewhere.
I'd always been advised by family members to seek contents insurance via the AA, who would select the best deal for the coverage I needed. Ultimately using the AA as a broker was the one thing that turned my claim around.
After being burgled and dealing with associated police business, I contacted Allianz Cornhill to inform them that I would need to make a claim. Nothing that was going to break the bank, just approximately £400 to cover the cost of a Playstation 2, lots of games, some cash and smaller items.
I made the required phone call, and awaited the paperwork. Now I could write you a dissertation size piece on the telephone calls, letters and complaints, but I'll try and keep it brief.
The claim paperwork took almost a week to arrive. I duly completed the list of items that were stolen, as well as details of the burglary, and sent it back.
At no time in the very basic and poorly written paperwork did they require my original proofs of purchase, so I assumed there would be more paperwork to come with an explanation of what proofs they may require to pay the claim. So I waited...
Two weeks later there had been no contact from Allianz Cornhill so I called them to be advised that I hadn't provided receipts etc so there had been no movement with the claim.
I made a minor complaint that it may have been useful for them to have made exactly clear in the original letter that proofs would need to be sent at this point. I also explained that some of the receipts had been stolen in a folder that contained a range of paperwork relating to my home and purchases. They replied that in order to have my items replaced, I would need to provide some kind of proof of the items that I had owned or else they would not pay.
Ensue a raft of telephone calls to loyalty points cards, credit cards, banks etc to request previous statements which may enable me to prove my losses. I even had to cover the cost to send empty boxes and instruction leaflets that I did have for some of the items I couldn't evidence, being someone who often prefers to pay with cash since paying off student debts, overdrafts etc.
I was eventually able to send some comprehensive proofs and then waited again. This wait lasted over three months with Allianz Cornhill blaming the company that replaces the items for the delays, and that company putting the blame right back on Allianz.
I made numerous complaints on the telephone, being very clear that I wanted them to be logged as complaints and the details included. It was only after three months and getting through to a manager that I was told there was no record of any complaints on their system, they only accepted complaints by letter (something that call handlers always neglected to explain), and indeed there was no record whatsoever of a number of lengthy telephone calls I had made.
As I began putting together a written complaint, logging all of the calls that had been made as well as providing a copy of my telephone bill to prove that calls had been made on the days they had no logs I received a letter. Allianz Cornhill were no longer going to replace my items, and send them directly to my home choosing instead to send me a cheque.
This was the final straw for me particularly as I don't drive and was restricted to my house with a back injury, and couldn't envisage how I was going to be able to get out and about to do the required shopping. I also wasn't confident that I would be able to buy everything with the money provided as prices are liable to fluctuate and I bought many of the games within special deals.
I contacted Allianz again, who were adamant that the claim was now dealt with and didn't want to hear my concerns. Eventually I rang the AA, being the company that had given my business to Allianz in the first place. I explained the problems, my reasons for not wanting to accept a cheque, and eventually even cried at them - I was so frustrated with poor and rude customer service.
I must say the AA woman was an absolute star, after stating it wasn't a role they would normally take on she said she would see what she could do. Within 2 hours she called me back and said that my items were to be sent to me by courier in full and my £50 excess fee was going to be waived for the inconvenience and cost of numerous lengthy telephone calls.
Almost 4 months later I received a courier visit delivering me the items that had been stolen from my home, by somebody putting a brick through my window, plus a cheque for a piece of jewellery and a couple of bits they had not been able to source.
My advice - don't use Allianz Cornhill unless you're confident you will NEVER need to make a claim.
Do complain to the broker, if there was one, that you will not use their service again unless they can hold the company's they contract you to accountable for the service that they provide.