Newest Review: ... years before and the fact that i did not have a receipt put "doubt" in their mind. I packaged the laptop, sent it to their repai... more
Never ever ever use these guys
Member Name: bessy10
Advantages: None - awful
Disadvantages: Awful customer service, they won't settle claims, daylight robbery
Absolutely horrific experience with their home and contents insurance team.
Laptop was damaged during an attempted break-in. 6 weeks of excuses from their team trying every trick in the book to get out of making the claim. Laptop had been bought as a gift by an ex several years before and the fact that i did not have a receipt put "doubt" in their mind. I packaged the laptop, sent it to their repair company to assess. The report came back saying the laptop was water damaged beyond repair but the Allianz said because i'd needed to remove the drive to get the photos onto an external drive put further "doubt" in their mind because this might have caused damaged (ignoring the fact the repair company already confirmed it was water-damaged beyond repair). I'd bagged, boxed the laptop securely when sending it, they said because not all the bags were air-tight invalidated the claim because it could have caused further damage. This became almost laughable. An 800 quid laptop is painful but i'm actually quite thankful i got to know what they are about now rather than if i really did get all my stuff burgled - that would be horrendous. I've cancelled the policy immediately, it's not worth the scrap of paper it's written on, they will try every single trick to get out of paying, just don't go anywhere near them. There's a reason they are so cheap - they never pay-up!!!
Summary: Leave well alone
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