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Lifestyle Group Insurance (LSG)

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24 Reviews

Provider: Lifestyle / Type: Household Insurance

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    24 Reviews
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      20.02.2014 13:55

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      DISAPPOINTED! To do what they did I could have had just screen fixed myself without the postage cost

      I have the Halifax mobile phone insurance. When I tried to make my claim online it wouldn't let me carry on without an exact address of where the phone was damaged - which happened at my friend's friend. I requested the claim forms which arrived quite fast. I called them to check what I can expect, before I make a claim, they advised me that as my phone was WATER DAMAGED they would REPLACE it with the same type or another phone at the current market value. I could not find the market value so I called them again, they were not able to answer and someone reassured me that they have the same phones in stock that I could have since my phone cannot be repaired, but they WON'T BE THERE FOR LONG. They persuaded me to complete my claim over the phone and pay straight away so I can't change my mind. I asked them if I can bring the phone myself to save money, as they are not far from my house but I had to post it. After more than a week of waiting for new paperwork I decided to send it as it was, with a note that my claim has been processed and paid over the phone and I was promised a replacement. I posted this on Friday and had it back on Tuesday - my original water damaged phone with only the screen replaced!!!! I am now charging it to be able to turn it on to see how well it does (or may I say doesn't) work ;((( I am planning to appeal my claim, wish me luck.

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      10.01.2014 19:05

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      Great service

      I was having a lot of trouble with the battery life on my iPhone 5. 100% wasn't lasting for more than 2 hours and it would just randomly turn off when it felt like it. Then I dropped it and shattered the screen - had no choice but to make a claim. On reading the reviews everywhere I must admit I didn't hold out much hope of a successful outcome. I posted the claim form off on the Monday, by the Wednesday I had an email accepting my claim and by the Friday morning I had a brand new phone in my hand. Only downside is that my phone was white and the replacement is black ....... Having said that, it works so I couldn't care less what colour it is!! I really can't fault the process but it would appear from all the other reviews that I'm in the minority.

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      24.07.2013 16:02

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      So my brother's phone was water damaged accidentally so he sent it off about 3 weeks ago, after couple of weeks.. they sent a phone back but it was the wrong phone!He sent his Sony Xperia S White which costs around £250-300 and they sent back an Sony ERICSSON Arc S which is a completely different phone and it's 2 years older than Xperia S. I rang them up and they kept saying that they've sent the right phone but at the moment all my brother's got is this shitty Arc S.. + Sony abandoned Ericsson while back!. It also says in the delivery letter "Sony Ericsson Arc S" NOT "Sony Xperia S!!" and they still won't admit they've sent the right phone. Nothing is being sorted and they keep saying they'll phone you back but they wont.! WORST INSURANCE COMPANY I'VE EVER KNOWN.

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      20.06.2013 10:37

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      I dropped my nexus 4 and cracked the screen, phoned them up all good, waited 4 days for the paper work. Send the phone off straight away, got it back within 7 days, great I thought until I came to charge it and now won't charge. Phoned them back up and yet again waited 3 days for the paperwork to come through, sent it off yet again. Finger's crossed it comes back fully working this time.

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      10.06.2013 13:23

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      Time to cancel LloydsTSB gold account

      Got a message my phone was being replaced and the exact delivery date and time. So this morning, I let my replacement phone go and awaited my device. It arrived at the exact time to my delight, only for that to turn into despair on opening the package. They have sent me the wrong colour handset back. I have phoned them and they say they do no cover cosmetics. I've advised them I covered my IMEI number, which gives the colour etc, so do not want to send a phone for repair and be sent a different colour. Now im left with no phone at all. Apparently all the managers are too busy to discuss this with me. Well if they have not phoned me back in the next hour, I'll visit my local Lloyds TSB and stand on the door ridiculing it. Absolutely pathetic, do not get a gold account for the sake of mobile phone insurance with Lifestyle, it's a scam.

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      26.04.2013 19:45

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      Hi I have a samsung galaxy s3 approx 3-4 month old in mint condition till I dropped and cracked screen. Posted to them on 22/4/13 got it back today 26/4/13 which I thought brilliant very fast, opened up the phone has scratch marks over the screen and the silver trim is all chip/scrape marks all way round it, called them and got abuse from them saying we only use refurbished/new parts, I said this is not acceptable is there not any quality control after repair they said what you moaning about your phone works now. I would recommend anybody if you decide to use these folk take pictures of your mobile so they can't say it was like this when it went in. And I have to wait on them sending out a pack to resend it prob get phone back in 7 days hopefully.

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      13.04.2013 12:38

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      I read so many bad reviews about LSG and was worried when i had to make a claim through them. I dropped my Samsung S3 on 7/04/2013 and cracked the screen. Went on Halifax online straight away and made my claim online. Printed my forms and sent phone away to repair centre 8/04/13. Claim got accepted on 10/04/2013. Repaired phone got sent back to me on the 12/04/13. Very pleased with the service. In total, it only took 5 days for them to acknowledge, accepted my claim and repaired my phone!

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      21.03.2013 15:00

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      i seen alot of bad reviews but i was thinking i was going to get fobbed off but i didntwhen i made a claim because i dropped my samsung s3 and damaged screen 2days later i gotaccepeted for it to be repaired and it got repaired within 4days and it took another 3days till I got it backonly downside i wasnt happy with was i had to pay myself to have the claim form sent and mobile sent to a different address so i ended up paying twice and £30 excess on top aswell but end of the day least itsaved me paying out £160 to have it repaired at a shopso this to me is a good insurance company but depending what as happened to your mobile that makes them accept or refuse

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      09.03.2013 19:04

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      LSG nt great

      Lost my iPhone 4S a month ago, and wen reported to LSG, they said they will send me iPhone 4S within 48 hours, 3 days later I receive a delivery, not for an iPhone, but instead they decide to send me a blackberry bold. When called them, they said sorry they accident entry sent blackberry. Being self employed all my contacts are on iTunes, and could not get hold of them. Anyway LSG said to send back blackberry and then they will send an iPhone, but they said they cannot guarantee it will be a iPhone white. Why can't they guarantee that, surely they should replace exactly what is lost and what I originally paid for. A couple of weeks later I get my iPhone white, but now only to realise that the phones speaker does not wrk. People are trying to get hold of me, to do their jobs and the stupid speaker does not work. Phoned LSG, no apology or anything, they send to send it back, and they will replace it. A month has gone by and no apology for all the inconvenience caused, written to them several times, and no reply. We pay insurance every month, but the service we get from them is very poor. Will have to stop my insurance with such a terrible insurance company. I have sent the phone back, and now waiting to see what they do, if they send me another phone that does not work, or offer me something better. Do not get insurance with LSG, very poor services they provide,

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      14.11.2012 15:50

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      stay away

      I had a remarkable HTC desire phone for 23 months, usually with these 24 month contracts i drop,get the thing wet or have a broke screen from nephew misuse. My point is i went out shopping one day & lost my phone, don't know when or where i contacted 3 to bar the phone, then contacted LSG to claim for my lost phone. They said they needed my IEMI number? so i needed to contact 3 for it as i didn't have the phone, then they said they needed a police reference number for the stollen phone (no i lost it i replied!!!). Then the police needed IMEI,Phone number & dates etc. three weeks later i receive a letter explaining that my premium is void because i did not contact the police within 24 hours!!! WHEN THE HELL DOES YOUR INSURANCE EXPIRE AFTER 24 HOURS!!! plus the polite people i spoke with from LSG never explained about the 24 hour cut off, but why would they they already have my money. I don't know who is better for phone insurance because i've never claimed before but, DO YOUR HOMEWORK & STAY AWAY FROM LSG.

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      22.06.2012 15:30

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      Just upset by the lack of help from staff members

      Hey, I have this insurance through my Halifax bank account. I damaged my Iphone on the 9 June 2012, Phoned them first thing the next morning to make my claim. They told me that the claim form will be posted out to me and I am to fill the form in and send it back along with my phone etc. I waited a whole week for the claim form to arrive! Phoned them twice during the week and was told to be patient, the form will arrive. In the end I explained that I was not happy waiting a week for the claim form! The guy on the phone then said I could possibly do it online, however.... if you have already started a claim over the phone, you are unable to make a claim online! so why tell me? He finally agreed to email me the claim form. This arrived in a few hours and I was able to send the details and phone back, but not before having to pay £9.47 to send the phone off to them becuase they dont give you a pre-paid envelope for your phone. I had to phone the insurance company to see how my claim was doing, becuase you dont get a letter of a phone call to let you know! They explained that my claim had been accepted and that I will get a new or repaired phone in 7 days. It has been 4 working days now and I phoned them to get an update to make sure someone was at home to accept my phone, and it turns out that they didnt send the phone off for repair until 2 days ago, so they have until Thursday to get it back to me! That takes it to 3 weeks for a simple claim. I am more upset that no one at the insurance company can tell you when your phone will be delivered?? or whether it will be a new phone or reapired. I said to the man on the phone, "Will I get a courtesy call when my phones ready so that I know to be home" the answer was a straight, "NO!" I said to him "Shall I just wait in until thursday then to see if it arrives" He said "well just ring us Thursday for an update". Shocking!! If its a courier delivering my phone then they could arrive at any time of the day between now and thursday! although I somehow think its going to be later that thursday!! My sister had insurance through geeksquad. Her claim was accepted over the phone and was replaced 2 days later!! Looks like the way to go in the future!

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      03.05.2012 02:13

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      I stupidly smashed the screen on my Samsung Galaxy S after falling over. I phoned them up and they quizzed me. Don't get me wrong, they were very 'thorough'. They certainly cross referenced my story to see if there were any holes or contradictions. There were no holes because I wasn't lying. I did find it strange that they wanted my receipt from my network provider though. What if the phone was second hand? Anyway, I was sent a form, filled it in and posted the device last Tuesday (24/04/2012). The device was received today (03/05/2012, 8 days later) with a brand new screen, working perfectly. All in all, I was extremely satisfied with LSG's performance and considering this is a free addon with my bank I am happy to recommend them to anyone who requires insurance in the future.

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      21.04.2012 00:24

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      Absolutely disgusting service!!! I must be one of the lucky ones as my claim has only taken a month, however they have received a phone call from me every day since my claim was made. First phone I receive was a refurbished faulty phone and the second was locked to the incorrect network! I will be cancelling as soon as I register with another insurance company.

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      23.03.2012 21:00

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      I have this insurance with my Halifax bank account for about a year and I lost my phone just 5 weeks ago and they made the claim properly. However, I am still waiting for the reply from them. They keep saying that they are waiting third party information about my claim, don't even tell me what information it is. I am very dissappointed with them and with my halifax bank because of them. I DO NOT RECOMMEND THIS INSURANCE TO ANYONE!

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      28.10.2011 17:37

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      utter crap

      I got this insurance through my bank Barclays. I pay £5 a month for it anyway and it was free, so thought it was a bargin. My mobile phone broke in the 2nd week of September, an accident on the bus. Within 10 minutes i logged the claim with them. 2 days later i recieved the letter and sent it back straight away with the details of the accident & damage. A few days later i had a phone call to say they had accepted my claim & i paid the excess amount of £25. Over the phone they told me that they will be sending me the info on how to send the phone to them. They told me it would go in the next post & i would recieve it within 3 days. I waited for 7 days and still nothing. I rang them & they imformed me that it had not been sent the week before like it should have. Another one will be sent. I recieved this 2 days later. If they had sent it when they were oringinally meant to i could have sent my phone off a week earlier. So i sent my phone off to them. 7 working days later i recieved it back again. I thought this was pretty good as they said it could take up to 12 working days. But they forgot to enclose my phone battery! This made me very angry. I rang them straight away & they said a replacement battery will be with me within 1-3 days. Great! i had my phone repaired but i couldnt use it! 3 Days later, i had not yet recieved my battery, so i rang them again. They then imformed me it was 3-5 working days, and not 1-3 as the previous person told me. Ok, so i waited. 2 Days later. Still no battery. So i rang again.This time very upset, and very angry. The man i spoke to said the reason why i hadnt recieved the battery yet is because they never sent it! I was fuming! He said they can send it out to me whch would be another 3-5 working days or a partial refund so i can buy myself a new battery. I accepted the partial refund as i was really angry and fed up with them by this point! They cant seem to get anything right! So i ordered myself a new battery of the internet. It only took 1 day to deliver to me! Then more bad news. The battery worked but when i turned my phone on i found that my phone hadnt been fixed! I couldnt use the touch function on the screen! Altough they had fixed it so i could see the screen i couldnt actually use my phone! So after 4 weeks of having no phone, i still couldnt use it. I was livid. So i rang them yet again & explained. I have to now send it back to them to be repaired yet again! the only good thing was that they are going to send me a pre paid envelope to send it off in and it should be back within 5 working days. I just bloody hope they actually send the envelope unlike the first time round. In conclusion, i will not be using these people again. A friend of mine broke her phone after me and had hers, sent, repaired & returned within 2 weeks, while mine is still being sorted. This is the worst company ive ever had to deal with. Never had so much go wrong. How they still manage to run is beyond me.

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