Unfortunately, having had a particularly stressful experience with them, I have been waiting for dooyoo to accept this company so that other people can perhaps be made aware of what they may be signing up to. Many people may not realise they are insured through LSG, or Lifestyle Group Insurance, because they are an Insurance provider for banks... For example, when your bank offers you every type of insurance if you sign up to a particular type of account... Well, by signing with Lloyds, then your mobile phone would be insured through these guys (LSG). Initially, the deal sounds good - you pay the monthly premium for the bank account (£7.50 at the ...  Read the complete review

I got this insurance through my bank Barclays. I pay £5 a month for it anyway and it was free, so thought it was a bargin. My mobile phone broke in the 2nd week of September, an accident on the bus. Within 10 minutes i logged the claim with them. 2 days later i recieved the letter and sent it back straight away with the details of the accident & damage. A few days later i had a phone call to say they had accepted my claim & i paid the excess amount of £25. Over the phone they told me that they will be sending me the info on how to send the phone to them. They told me it would go in the next post & i would recieve it within 3 ...  Read the complete review

I had lost my Blackberry bold 9700 and i am insured with LSG My initial phone call with them the operator was rude and unsympathetic on the phone and they said they would post me a claim form. He also told me there and then that i needed proof of purchase. So i rang 3 to try and get it. 3 said they are asking for it because they are not happy with the way that i had lost my phone. The next day i rang them back to find out if there was a quicker way of getting a form ie internet or email. They said they would email me and it would be with me by the end of the working day. i waited and it never arrived and i had to call them to be told that it ...  Read the complete review

Got a message my phone was being replaced and the exact delivery date and time. So this morning, I let my replacement phone go and awaited my device. It arrived at the exact time to my delight, only for that to turn into despair on opening the package. They have sent me the wrong colour handset back. I have phoned them and they say they do no cover cosmetics. I've advised them I covered my IMEI number, which gives the colour etc, so do not want to send a phone for repair and be sent a different colour. Now im left with no phone at all. Apparently all the managers are too busy to discuss this with me. Well if they have not phoned me back in the ...  Read the complete review

Lost my iPhone 4S a month ago, and wen reported to LSG, they said they will send me iPhone 4S within 48 hours, 3 days later I receive a delivery, not for an iPhone, but instead they decide to send me a blackberry bold. When called them, they said sorry they accident entry sent blackberry. Being self employed all my contacts are on iTunes, and could not get hold of them. Anyway LSG said to send back blackberry and then they will send an iPhone, but they said they cannot guarantee it will be a iPhone white. Why can't they guarantee that, surely they should replace exactly what is lost and what I originally paid for. A couple of weeks later I get my iPhone ...  Read the complete review