I had lost my Blackberry bold 9700 and i am insured with LSG

My initial phone call with them the operator was rude and unsympathetic on the phone and they said they would post me a claim form. He also told me there and then that i needed proof of purchase. So i rang 3 to try and get it. 3 said they are asking for it because they are not happy with the way that i had lost my phone.

The next day i rang them back to find out if there was a quicker way of getting a form ie internet or email. They said they would email me and it would be with me by the end of the working day. i waited and it never arrived and i had to call them to be told that it takes 24 hours! YEP to send and email. So i waited 24 hours and it still didnt arrive. So i rang them back AGAIN and some tool in the call centre wrote my email wrong so i had to wait another 24 hours for this email to be sent when it was marked as urgent.

The one in the post arrived before an email! are we not in the 21st century???

So i filled in my claims form and had my proof of purchase all i had to do now was fax it to them. So i faxed it over because they dont accept email at the cost of £4.50. They said they would call me when the receive the fax and they didnt call me.

So i waited a couple of days to wait and see if my claim would go through and it didnt. they rejected it on the grounds "its not on my person" when i lost it. Isn't that when something is lost when it is no longer on your person????

So i am at the point of appealing after speaking to the them at least 8 times on the phone and they are very unhelpful and rude. Even the managers are rude. I finally got to speak to them and she put the phone down on me! So if you speak to jane there she is a waste of space!!!

After i put the claim in and LSG KNEW i didnt have the phone anymore they still took the premium out of my bank!!! the cheeky B*****DS!!!

If i was you i would stay away from this company as i have written in to watchdog and complained to LSG and to 3 to try and get an outcome