Hey, I have this insurance through my Halifax bank account. I damaged my Iphone on the 9 June 2012, Phoned them first thing the next morning to make my claim. They told me that the claim form will be posted out to me and I am to fill the form in and send it back along with my phone etc. I waited a whole week for the claim form to arrive! Phoned them twice during the week and was told to be patient, the form will arrive. In the end I explained that I was not happy waiting a week for the claim form! The guy on the phone then said I could possibly do it online, however.... if you have already started a claim over the phone, you are unable to make a claim online! so why tell me? He finally agreed to email me the claim form. This arrived in a few hours and I was able to send the details and phone back, but not before having to pay £9.47 to send the phone off to them becuase they dont give you a pre-paid envelope for your phone.

I had to phone the insurance company to see how my claim was doing, becuase you dont get a letter of a phone call to let you know! They explained that my claim had been accepted and that I will get a new or repaired phone in 7 days. It has been 4 working days now and I phoned them to get an update to make sure someone was at home to accept my phone, and it turns out that they didnt send the phone off for repair until 2 days ago, so they have until Thursday to get it back to me! That takes it to 3 weeks for a simple claim.

I am more upset that no one at the insurance company can tell you when your phone will be delivered?? or whether it will be a new phone or reapired. I said to the man on the phone, "Will I get a courtesy call when my phones ready so that I know to be home" the answer was a straight, "NO!" I said to him "Shall I just wait in until thursday then to see if it arrives" He said "well just ring us Thursday for an update".

Shocking!! If its a courier delivering my phone then they could arrive at any time of the day between now and thursday! although I somehow think its going to be later that thursday!!

My sister had insurance through geeksquad. Her claim was accepted over the phone and was replaced 2 days later!! Looks like the way to go in the future!