Warranty Direct Reviews
Newest Review: ... was declared a write-off by my insurer. I contacted both the dealer and Warranty Direct to claim any form of refund in view of the remaining 289 days unused but was told I was entitled to nothing. The dealer informed me that I wouldn't be able to claim a refund. Warranty Direct have told me that, "We did not sell you this (warranty), we simply administer it on behalf of the dealer. I therefore regret Warranty Direct is unable to assist you in this matter." I thought that having a 12 month warranty with Warranty Direct meant I was a customer of Warranty Direct. This is clearly not the case. Warranty Direct should make cus... more
Customer Warranty Direct Reviews (34)
by Juan - written on 16/11/13
Perhaps my case is rare but it is worth mentioning. I purchased a car with a 12 month warranty with Warranty Direct through a dealer and 76 days into the warranty I was involved in a car accident, (through no fault on my part) and unfortunately, the vehicle was declared a write-off by my insurer. I contacted both the dealer and Warranty Direct to claim any form of refund in view of the remaining 289 days unused but was told I was entitled to nothing. The dealer informed me that I wouldn't be able to claim a refund. Warranty Direct have told me that, "We did not sell you this (warranty), we simply administer it on behalf of the ... Read the complete review
by R.BARKE - written on 21/10/13
I had an 05 plate BMW 530d. Horrible car, loads of problems. Warranty direct were useless, failed miserably to help in any way. The last straw was after the claims supervisor agreed to pay the last claim, within 3 days he was uncontactable, then his boss claimed he had moved department and refused the claim or to track the guy down and talk to him. Of course the telephone recordings had been "lost" and there was no record of the agreement. I just cancelled the direct debit and never touched them again.To re-iterate, DO NOT TOUCH WARRANTY DIRECT!!
by o j - written on 22/09/13
They rubbed me off my money, they are not reliable. Be warned!! disappointed and had to cancel my policy with them.
by - written on 19/07/13 (Somewhat useful, 114 readings)
I have had a warranty with Warranty Direct for 5 years now, & have claimed twice in the last 18 months. On both occasions, they handle the claim very professionally & were extremely helpful in making sure that I claimed for everything that I could, with minimum fuss or effort. They worked with my garage to fix the problems I had, & made the process very stress free & easy. I was in Europe on business, & I did not even have to speak to Warranty Direct - they liaised directly with the garage, & I received a text from them authorising my claim & the amount on the same day - amazing service. In fact, the garage commented on how ... Read the complete review
by JoC - written on 06/07/13
The dirth of regulation governing provision of extended warranties is allowing companies such as Warranty Direct to collect premiums for years (7 in my case) only to reject claims based on spurious excuses. Even though it is obvious the company is in breach, the time and effort taken to pursue the claim will wear you down. In the end I purchased a new item to avoid the stress of dealing with Warranty Direct. The 7 years premiums would have replaced that item twice over. No wonder the premium appears to be so reasonable. Of course it would be; it's no better than a ponzi scheme.