Newest Review: ... was declared a write-off by my insurer. I contacted both the dealer and Warranty Direct to claim any form of refund in view of the ... more
Member Name: sarahh1979
Advantages: Great value, speedy service, great customer care
I drive an Audit TT cabriolet and although its a great car, i wanted that extra piece of mind of having a warranty as its an expensive car to run. I looked at the warranty direct and got a quote. I paid £420 for the year, and chose to include the MOT option pack. For the first year i did not make a claim, and when the renewal price came in i was happy to purchase another 12 months piece of mind. I was offered the option of spreading the annual premium over 4 months interest free, which i chose.
I made two claims last year about a month apart, despite never having made a claim before. Both parts were covered by the policy, and all my garage had to do was to diagnose the problem and phone the claims helpline. Both claims were authorised in a few minutes. The cheques for both claims arrived within 10 days, which was great.
When faced with expensive bills, it is always a worry that they will find an excuse not too pay, but they did not, and i have been 100% satisfied.
The booklet is very clear about what is and is not covered, so it is up to the customer to check they are happy with the cover they get. I asked if they would cover my cabriolet roof, as the warranty said "sun roof" which is very different and they agreed to.
The team are friendly and efficient and i would feel very comfortable recommending them to anyone.
Great service and product.
Summary: Great value, speedy service, great customer care
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