Newest Review: ... was declared a write-off by my insurer. I contacted both the dealer and Warranty Direct to claim any form of refund in view of the ... more
Good value for the monthly payment
Member Name: MikeHome123
Advantages: Good price, friendly staff, quick claims
Disadvantages: not so useful contractors used for repairs
I used (an continue to use) warranty direct to insure 8 househole electrical items. Mainly kitchen goods plus a couple of others. The monthly premiums are low enough for them to not cause a huge amount of damage to your pay packet and they provide an invaluable service. I have called them out four times now, twice for a tumble dryer, once for a freezer and once for an oven. Three of the times I paid the £20 excess and they did the rest sending out a man when it suited me and arranging payment. The oven was not covered by their engineers so they told me to arrange a local engineer to fix, pay him and then claim the money back minus the £20 excess. My only two things to say that are negative are firstly, when they pay you any claim money, its by cheque (or was last time I had to), and secondly that the engineers (indesit/hotpoint i think) don't seem to be as customer orientated as the call centre guys and arent so good at keeping to their scheduling and promises. I'd recomend warranty direct for houshold electrical insurance.
Summary: Good value for the monthly payment
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