by Juan - written on 16/11/13
Perhaps my case is rare but it is worth mentioning. I purchased a car with a 12 month warranty with Warranty Direct through a dealer and 76 days into the warranty I was involved in a car accident, (through no fault on my part) and unfortunately, the vehicle was declared a write-off by my insurer. I contacted both ... Read the complete review
by R.BARKE - written on 21/10/13
I had an 05 plate BMW 530d. Horrible car, loads of problems. Warranty direct were useless, failed miserably to help in any way. The last straw was after the claims supervisor agreed to pay the last claim, within 3 days he was uncontactable, then his boss claimed he had moved department and refused the claim or to track the guy down and talk to him. Of course the telephone recordings had been "lost" and there was no record of the agreement. I just cancelled the direct debit and never touched them again.To re-iterate, DO NOT TOUCH WARRANTY DIRECT!!
by o j - written on 22/09/13
They rubbed me off my money, they are not reliable. Be warned!! disappointed and had to cancel my policy with them.
by - written on 19/07/13 (Somewhat useful, 92 readings)
I have had a warranty with Warranty Direct for 5 years now, & have claimed twice in the last 18 months. On both occasions, they handle the claim very professionally & were extremely helpful in making sure that I claimed for everything that I could, with minimum fuss or effort. They worked with my garage to fix the ... Read the complete review
by JoC - written on 06/07/13
The dirth of regulation governing provision of extended warranties is allowing companies such as Warranty Direct to collect premiums for years (7 in my case) only to reject claims based on spurious excuses. Even though it is obvious the company is in breach, the time and effort taken to pursue the claim will wear you down. In the end I purchased a new item to avoid the stress of dealing with Warranty Direct. The 7 years premiums would have replaced that item twice over. No wonder the premium appears to be so reasonable. Of course it would be; it's no better than a ponzi scheme.
by - written on 11/06/13 (Somewhat useful, 258 readings)
I have been with Warranty Direct now for 4 years, first car I had the rear clutch housing crack (automatic) at first it was declined as wear by an engineer when he went to the repair garage, they then phoned me and I phoned Warranty Direct and was put through to a senior adviser, after a short conversation he said I don't know what the ... Read the complete review
by - written on 17/05/13 (Somewhat useful, 191 readings)
I joined Warranty Direct 2 years ago, I have an old car and not much money, I weighed things up and decided it would be worth the premium. The assistant looked into my needs and found me the best deal. I don't even have to pay an excess. I had an MOT recently and the car failed with a leaky shock absorber, I instantly thought, I bet it's ... Read the complete review
by - written on 04/04/13 (Useful, 171 readings)
Had a few warranties with other companies before and when claimed always had issues ( not covered, wear and tear, my fault, minor servicing issues, not following claims procedure). Anyway took warranty on my 2006 Touareg last year as a friend had just had a £6,ooo bill on his. No claims then dash went crazy brakes spongy so ... Read the complete review
by - written on 20/03/13 (Somewhat useful, 124 readings)
Took out extended warranty on my four year old Audi A4 and within a couple of months a warning light appeared on the control panel. I was informed by my local independent garage that a replacement throttle valve assembly was required. The garage contacted Warranty Direct and received confirmation from them that the failure was covered ... Read the complete review
by - written on 19/03/13 (Somewhat useful, 81 readings)
Was unsure at first which warranty company to go with as there ate quite a few out there all offering different things and as i have a bmw i wanted to make sure the warranty i get covers me properly, so i decided to go with warranty direct as they had the best level of cover and was only a few pounds more than the cheapest i could find, ... Read the complete review
by - written on 13/11/12 (Useful, 222 readings)
I inherited my warrantydirect policy from the previous owner of my car (who kindly transferred it to me). I was originally quite dubious as to how useful it would be having read some comments on internet forums about companies not paying out for claims etc. Also, I am usually someone who would prefer to save ... Read the complete review
by - written on 29/09/12 (Somewhat useful, 283 readings)
After previously having a WarrantyDirect policy I decided to take out another policy in December 2011 when the manufacturers warranty expired. I took a monthly policy as wasn't planning to keep hold of the car and may need to cancel the policy. I had assumed that it would be a 30 day notice and then that was it. When cancelling today was ... Read the complete review
by - written on 19/09/12 (Somewhat useful, 147 readings)
Warranty Direct. I have used this company since I decided to buy second hand cars. I buy my cars when they have approximately six months left on their warranty. I also make sure that they are one owner and have full franchised dealer service history. The Mercedes, BMW and Saab Dealers have been happy to carry out an inspection of the ... Read the complete review
by - written on 12/09/12
I have been very impressed with Warrantydirect's handling of my claim for a large expensive fault with the engine on our car. From the outset when the fault arose, to getting the authorisation and also ensuring that the repair garage wasn't ripping me off Warrantydirect were proactive and helpful. The claim representative dealing with my case always knew me on the telephone and displayed confidence and knowledge in seeing the work through at the right price. For a high mileage car the amount reimbursed was quite significant and a huge relief when it came to the impact on my purse. I would strongly recommend Warrantydirect as an affordable and responsive way to maintain your car warranty on an ageing car.
by - written on 24/08/12 (Useful, 187 readings)
I decided to take out a warranty policy with Warranty Direct to give me peace of mind in case of a significant breakdown. Just a couple of months after I had renewed the policy the engine management warning light indicated the car had a problem. I rang Warranty Direct and was told to take the car into the garage and they would then ... Read the complete review
by andrew - written on 25/07/12
Everytime I rang warranty direct for a claim "Your not covered for that" even when you ring them the day before the cars due to go in and they say Yes your covered. Then you get a nasty shock from the garage saying they've denied your claim and heres your bill.The other one they use is, "sorry that part of your policy has dropped off I'll get it put back on" but, by that time it's to late and again they say your not covered.Waste of money!Their just happy to get your money for a few months and then let you go.
by - written on 14/07/12 (Somewhat useful, 109 readings)
I can only say initially, as my policy only started early 2012. However, my experiences with W/D. are, when compared to previous breakdown insurances That I have owned, BRILLIANT! Firstly, I was given a policy that covers three years, needless to say the cost was what I considered reasonable for my Jaguar over the three years. My ... Read the complete review
by - written on 26/05/12 (Somewhat useful, 87 readings)
I used (an continue to use) warranty direct to insure 8 househole electrical items. Mainly kitchen goods plus a couple of others. The monthly premiums are low enough for them to not cause a huge amount of damage to your pay packet and they provide an invaluable service. I have called them out four times now, twice for a tumble dryer, ... Read the complete review
by - written on 26/05/12 (Useful, 158 readings)
When our Octavia VRS turned three last year we were undecided as the whether to go to the expense of purchasing a warranty, or just letting it take it's chance and save the money. To be honest, it's been a fantastic car, and in three years and 36,000 miles it's not been any trouble at all. We took Warranty Direct up on an offer (through ... Read the complete review
by - written on 09/04/12
My RR Sports had a sat nav issue. My dealer told me the receiver was not working. Called WD told them the problem and i was issued with a claim number and told to get garage to call back for the Auth. Garage called and i was booked in for the repair. Sat nav now working and all it cost me was the excess. I had only to call for the claim number, drop car off and then pick up with a now working Sat Nav. I would be happy to recommend WD to anyone who is looking for a warranty. There is a lot of bad press going around for this type of business but in my opinion WD has done everything that i was told when i took out the policy so happy boy.
reviews about Warranty Direct