| Product: |
Interval International |
| Date: |
25/06/04 (10018 review reads) |
| Rating: |
 |
Advantages: large brochure
Disadvantages: disgraceful customer service, Poor availability, very un-flexible
I know of Interval International (I.I) through an associated company they operate with (Sunterra / GVC (Grand Vaccation Club) - that's another story! - check out my review on that company; they are a truly terrible company)
I'm not impressed with I.I at all - we went on an exchange week with them, and turned up in spain (after deciphering the worst directions possible to find the place) only to find our accomodation did not exist ! - we were told to report to front desk, which didn't exist - it was a block of privately owned appartments.......
I'm still waiting for a reply from them for an explanation / reimbursement of my costs / compensation 3 months later after sending 3 letters.....
They have a big brochure, full of glossy pictures. But when you start to look, a lot of the properties are not on the major tourist trails, and suprisingly few properties in a lot of popluar destinations.. You can only book in week blocks, so it's hell trying to get a 2 week booking (for long haul) as you need to get 2 consecutive free weeks.You can only check in on certain dates, and often your flights might not be on those days.
And, suprise, suprise, all the really nice destinations always seem to be fully booked !
In response to my annoyance with Sunterra / GVC (which is a very long story), but which also includes Interval International, I've set up my own web site which goes into much more details of the problems encountered. Please check it out (no adverts or any pop ups). I'm so annoyed that I decided to spend a few quid setting up the web site in an effort to tell people about my experiences with these companies, and hopefuly warn people off losing thousands of pounds with them.
www.sunterror.co.uk
Hope you find this review helpful
Thanks,
Jon
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DaviesAJ - 08/12/08 I've been a Sunterra (now Diamond Resort) member for eith years. I have invested a lot of money in this enterprise - have 25000 points and have been VERY happy with the service that both provide.
You have to research all the info on every resort first, before you book. Yes, many of the resorts are off the beaten track. That's what makes them appealing. If I wanted to holiday with crowds, I'd book with Thomas Cook! So hire a car. You'll get more out of your holiday.
I've been to some amazing places through II, that I would not otherwise have considered, including Malaysia and Bintan Lagoon in Indonesia. Our favourite places are the Palm Oasis in Gran Canaria and the Sporthotel in St Johann, south of Salzburg (we've been to each of these three times through II )
To us the advantage of belonging to Diamond resorts is exactly because we CAN use II to book into some fantastic places that would otherwise be not available or be too expensive.
Ano ther tip - use the II website, not the phone. You can browse for ever, click on links and book direct. |
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