Newest Review: ... years. Today we are multiple weeks owners and understand how Interval works. Interval International is affiliated to over 2500 Resorts. C... more
Member Name: jonotinx
Date: 25/06/04, updated on 25/06/04 (16147 review reads)
Advantages: large brochure
Disadvantages: disgraceful customer service, Poor availability, very un-flexible
I know of Interval International (I.I) through an associated company they operate with (Sunterra / GVC (Grand Vaccation Club) - that's another story! - check out my review on that company; they are a truly terrible company)
I'm not impressed with I.I at all - we went on an exchange week with them, and turned up in spain (after deciphering the worst directions possible to find the place) only to find our accomodation did not exist ! - we were told to report to front desk, which didn't exist - it was a block of privately owned appartments.......
I'm still waiting for a reply from them for an explanation / reimbursement of my costs / compensation 3 months later after sending 3 letters.....
They have a big brochure, full of glossy pictures. But when you start to look, a lot of the properties are not on the major tourist trails, and suprisingly few properties in a lot of popluar destinations.. You can only book in week blocks, so it's hell trying to get a 2 week booking (for long haul) as you need to get 2 consecutive free weeks.You can only check in on certain dates, and often your flights might not be on those days.
And, suprise, suprise, all the really nice destinations always seem to be fully booked !
In response to my annoyance with Sunterra / GVC (which is a very long story), but which also includes Interval International, I've set up my own web site which goes into much more details of the problems encountered. Please check it out (no adverts or any pop ups). I'm so annoyed that I decided to spend a few quid setting up the web site in an effort to tell people about my experiences with these companies, and hopefuly warn people off losing thousands of pounds with them.
Hope you find this review helpful