“ Time Share Exchange Organisation. „
I feel compelled to let all RCI customers know that should they have a problem with any travel arrangements booked by their 'charming' staff, should you be given dreadful service as we were, (cancelled flight in transit) they are no longer charming but rude and unhelpful. I have just been given the number of a health screen service by a customer services representive! That is the quality of service you get from R C I which beggars belief. They state that they are not responsible for any of the third party bookings that they make with their customers, so please be aware of this fact and make your own travel arrangements. Having spoken with trading standards we will now be making a claim against the airline ourselves. Iberia Airlines told us to make the claim through our booking agent RCI who are prepared to allow Iberia Airlines to fail to take responsibility. Unbelievable, they may hope we will go away but we know that they are responsible and have an obligation to assist and refund customers for expenses occured due to cancellation of flights.
Stay away If I were you.I got fed up with their constantly increasing costs and decided about 15 months ago to quit. I contacted them several times and after about 6 months got a cancellation form to only quit part of the system. 6 months on I eventually got the final documentation through to quit the scheme completely and several months down the line again waiting to get confirmation.The trick is when you quit you have to wait for the period your time share is worth, in my case bi-anual, until it is actually closed. Until then you have too keep paying their ever increasing fees, and they will delay this for as long as possible, in my case 15 months from my request and it is still not cancelled.One day I may be free of these pests.
RCI is a Time Share exchange organisation, which offer time share owners the chance to exchange their timeshare to over 3600 properties in 94 different countries. Also it offers members the chance to go on bonus weeks without using up their exchange. RCI offers members a full travel service ie accommodation, flights, car hire and insurance. I have been a member of RCI for 4 years and have used their travel service to travel to Portugal (1998 - Bonus week), Florida (1999 2 weeks exchange), Florida (2000 2 weeks exchange) and The Costa del Sol (2002 - Bonus week). The standard of accommodation in at each of the apartments that we have stayed at has either been very high or excellent. Time Share Resorts Thurnham Hall, Lancaster. Excellent accommodation, Sports complex and excellent restaurant. The resort over looks Morecambe Bay. Easy access to the Lake Ditrict. Now part of the Thurnham Leisure Club which is now affiliated to Interval International Balaia Park, Algarve, Portugal. Very good accommodation situated on the outskirts of Albuferia. Facilities include excellent restaurant, 4 swimming pools, tennis courts. Close to marvellous sandy beaches. Charlotte Bay Resort, Western Florida. Comfortable accommodation overlooking Charlotte Bay Sea Oats Beach Club, Western Florida. Excellent accommodation on the Gulf Coast with direct access to the beach. Lifetime of Vacations at Grand Lakes Resort, Orlando Florida. Well equipped accommodation close to the Disney Theme Parks. Smuggler's Cove Resort, Gulf Coast, Florida. An excellent resort situated between the beach and the inter-coastal waterway. Excellent accommodation. Well worth a visit. Club Delta Mar, Costa Del Sol, Spain. Comfortable accommodation with a heated swimming pool. The main draw back to this accommodation is its location, ie overlooking the N340 busy day and night. See my comment about this road. This report wil
l be updated as we go to more resorts.