Encountered a mouse at Butlins but it wasn't Mickey (Butlins (Minehead))

Member Name: satparm

Product:	Butlins (Minehead)
Date:	22/10/05 (811 review reads)
Rating:

Advantages: Good facilities and entertainment for kids

Disadvantages: Poor quality of accomodation

We paid extra to stay in a Silver Bungalow for 7 nights. This was our 3rd visit to Butlins in 3 years and is going to be our last. The allocated accommodation was shabby and dreary looking and was in need of a complete refurbishment. We asked to be moved but were told the resort was full no other apartments were available.

On return to the bungalow one afternoon, the place was crawling with ants and flying insects which had got through a hole in the wall behind the sofa. An employee came and sprayed the affected area and left a few ant traps/repellents which seemed to work.


But worse was to come. One night at 11.30am while watching TV in the lounge area, we spotted a small mouse scurrying around the bungalow and going into the room where our children were sleeping. We called Butlins Security who immediately arranged to move us to another bungalow. From their reaction it was apparent that such incidents had happened before in these bungalows. We complained and were offered a £100 voucher towards the next holiday there. Further representations led them to increase to voucher to £300 which I refused. Since then Butlins have not responded to further letters from us.

Our kids (aged 6 and 5) liked the kids play areas and the facilities, but who would want to take their kids to a place where mice run around their living space.

Summary: Kids had a good time, apart from encounter with mouse.