Good entertainment, poor accomodation and food (Butlins (Minehead))

Member Name: cipenman

Product:	Butlins (Minehead)
Date:	05/08/06 (410 review reads)
Rating:

Advantages: Keeps the kids happy

Disadvantages: Room very poor, not clean even after 5 complaints

We accepted the fact that the room needed redecorating etc, but did not accept that it was dirty. There was mould all around the shower and the sink, the carpets did not look like they had been cleaned for a while, the skirting boards were think with dust as were door frames etc, doors and walls were covered in splash marks and finger marks, there were cobwebs in over the ceilings. On top of this the ceilings were cracked, plaster was missing from the corner of walls, skirting boards badly in need of painting, the sink was cracked, there was no plug or bin, the sheets and bed covers were ripped and the pillows were stained.

This was a silver room, wich was meant to be better than standard!

I complaned on the Sunday and was told that there were no cleaners in on Sundays and that it would be cleaned on Monday. It was not cleaned on Monday, but not wanting to complain I waited until Tuesday afternoon. Still nobody had been in so I complained again and was told that someone would come around to see us. Someone arrived about 15 minutes later with a bin and left. We waited for someone else, but nobody arrived and we went back out again for the evening.

Wednessday came and a cleaner arrived, All they did was clean hoover the carpet around anything left on the floor and made 2 of the 5 beds ! I complained again about this and was told that I would have to call back again the following morning and speak to a manager.

So Thursday came and I spoke to a manager who said they would come to see us in 10 to 15 minutes, they arrived 35 minutes later. I told them of the problems and they told me it would be cleaned properly that day. When we got back to the room we found that it had been cleaned slightly better than before, but not particularly well. I rang up and complained again and a cleaning team was sent around immediately.

Even after this team had been most of the walls and doors were still dirty, there was still think dust on most of the skirting boards and still mould in the bathroom.

I was given an £80 refund ( holiday cost £964) for the problems, but this was not sufficient in my view. We certainly would not go back to butlins again

Summary: Very poor room, poor maintenance and very poor cleaning