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Hafan y Mor Holiday Park (Gwynedd, Wales)

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      07.11.2010 15:56
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      might be good if it was working!!

      In May we booked a short 5 day break in this Haven park as a kind of honeymoon.
      Hafan y Mor is located in north Wales in Gwynedd.
      We choose Hafan y Mor as it is only about 80 miles from our homes and we had never been to the area before.
      On booking we also decided to go for the diner's choice vouchers aswel as booking a high chair microwave and cot bed. It cost us around £400 for 4 children and 4 adults, staying in 3 bedroom apartment in mid may for a hoilday in spetember incl linen packs and funworks passes.

      The park according to the website boasts

      'One of Haven's best flagship Parks just gets better! The superb Adventure Golf and thrilling large indoor pool complex means Hafan y Môr is ideal for active, outdoor loving families, with everything from boating to the high RopeWorks challenge. While the stunning setting begs to be explored with direct access to the beach and superb complex and evening entertainment.'

      The park also has a spar, star bucks, burger king, and papa johns and a chippy.

      If only we had experienced this.....

      We arrived on the Monday at 2.30 and went to book in-this process was all very easy and the staff were competent and very helpful. We were given a site map and information pack, we were told all of our pre book items were in the apartment and to collect the meal vouchers from the main restaurant later that day.

      We were based beside the seafront in the apartment complex over a bridge from the main park-although this part did have a child's park, a spar and the restaurant the mash and barrel Lakeside, you could also order family bikes and have a swan boat ride on the lake although I cannot comment on these as we used none apart from the spar.

      As we were on the seafront we went to check out the beach only to discover that to get there you walk past a sewerage plant! We sadly didn't decide to go back to the beach, as we couldn't really see a safe way of getting down the hill to it, although the views of Snowdon were amazing.

      Our apartment was based on the ground floor, and was generally clean and tidy there was a working TV, gas fire (on the floor so couldn't use it due to having two under 2's with us) table chairs etc. The bedrooms were great we had 1 set of bunks a double room and a twin all were tidy, the bathroom was also cleaned well. This is when we realised that the microwave was missing and the cooker not working , so off for my first visit to customer services, only to be told they had run out of microwaves but would deliver one when it became available and someone would come a fix the cooker-no apologies given.

      I decided it was time for dinner so off we trot on the hike to the main restaurant-my first impression was good and the woman on the front desk was very help and gave us all the info we needed. It was terribly busy and it seemed like there was not enough tables for all the guests, after waiting we did eventually get a table and were off to find food!! Unfortunately it didn't look that appetising but as we were hungry we decided just to eat anyway-we all had a basic fish and chips with the kids having sausage and chips, on the whole it was really nice and we were surprised although we decided to miss pud and the fridge area had broken down but they were still serving it and we didn't want to chance it. We also noticed that no staff cleaned the tables in-between diners.The food had been good for the first 2/3 days even if it didn't look it with breakfast consisting of a full fry up for all or fruit etc. The 4th night however the adults food was at best bad they food was either burnt or looked very under done but being hungry we didn't really have a choice-although the next day we wished that we did as 4 of us came down with awful sickness and had to stay in for two days until we could do anything, these members of the group did not eat at the restaurant again deciding on Burger King etc instead, although the rest of us chanced it with no illness although we were a bit iffy about it but really didn't want to spend a lot on takeaways.One plus being the character breakfasts which the kids loved!!

      That evening as with all we went to see the entertainment which we all found fab!! All the staff were helpful and the kids loved the characters when they came round overall we found all the shows great and these were a great part of our holiday. Admittedly the bar there was more expensive than average costing us around £1.50 for a coke, but this was expected.We found the shows to be consistantly good as well as the bingo,karaoke and also the childrens 'Haven got talent'comp.

      The day after arriving we all decided to throw ourselves into the park activities and we decided to start with the swimming pool, getting to the pool was easy as it is opposite the customer services. It is clean and tidy and well maintained although we discovered the changing rooms were unisex. The pool has a beach style main pool, a deeper pool with rapids, a Childs pool, Jacuzzi and a plunge pool connected to the flumes. There is also a 4 lane water slide although this was not working throughout our hoilday,we stayed for around an hour and the kids loved it and although they all had red eyes from the chlorine they had fun. With the older ones enjoying the flumes. We consequently went back everyday for some water fun!

      Most of the other activities were closed so we didn't really have a lot to do only the swimming was actually open for our entire stay so I cannot comment on these activities.My partner was very upset the ropeworks was not open.

      Overall apart from the sickness, the food and lack of things to do the kids really enjoyed themselves, but as it was a flagship park I am very upset no one ever delivered us a microwave although we were refunded and also the cooker was never fixed. The only people we saw were from the sales team asking if we wanted to buy a caravan. I did email Haven stating my upset at the events that had happened and to date have still not been replied to.

      For more info on the park go to www.Haven.com

      also on Ciao under same name :)

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        29.08.2010 17:51
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        A great family holiday in a gorgeous location

        I have just returned from a weeks holiday in this Haven site, and after reading quite a few scary reviews before we went, I thought I would write a positive review and explain some of the many good points this camp site has to offer.

        I had booked 7 nights half board in a comfort plus apartment, as I booked so early the price difference between basic and comfort plus was very little and in my opinion so worth the extra money.

        Checking in - We could check in from 2 pm, although you can arrive from twelve and explore the site or have a bite to eat.
        At check in we were greeted by a lovely helpful lady, she gave us a welcome pack which included a park map, a whats on guide explaining what and where various activities are, our park passes to gain access to the swimming pool and entertainment complexes and quite a lot of other bumph about buying caravans, safety and local attractions. She also gave us our meal tickets which were needed at each meal time.

        The accommodation - we couldn't have asked for a better location, our chalet was situated directly opposite the swimming pool and in front of the restaurant.
        I was pleasantly surprised by the quality and condition of the accommodation, it had two large bedrooms, and a large bathroom with toilet, shower and heated towel rail which was used every day to dry our swimming bits. Each bedroom had a large double wardrobe with lots of hangers and shelf space. The main bedroom had a TV, DVD player, kettle, tea pot and a small supply of milk, tea and coffee. It also had a small fridge which was great for storing cold drinks and milk. At the front of the chalet we had a small garden space with a picnic bench. We could park directly outside which was brilliant.
        As we were half board linen and towels were provided which saved us valuable space in out small car.

        The food - Meals were provided in a large canteen style restaurant called The Afron Gardens, meals were served school dinner style, by friendly happy staff.
        Breakfast was served between 8:00 and 10:30 am, every day was the same, you could choose a cooked breakfast with sausages, bacon, eggs etc. or there were a selection of cereals, fruit and toast with jam.
        Dinner was served between 5:00 and 6:30 pm, for starter each day there was a different soup with rolls or one other option such as pate or pasta salad.
        Main courses changed daily but there was usually a choice of four dishes, some of the choices were pizza, roast chicken, lasagne, curry, meatballs, fish, sausages, cottage pie. There was always potatoes, chips, vegetables and beans. There was also always a large salad selection and jacket potatoes.
        For dessert there was ice cream, fruit, cake and custard or a cheesecake.
        The food was not horrible but it wasn't exactly brilliant and after a week I was certainly craving some home cooked delights.

        The park facilities, Hafan y Mor is one of Havens flagship parks, it is described as an all action family park and it certainly lives up to it's name. Each day was filled with activities should you wish to do them, from fencing to football, kids clubs, swimming lessons, roller disco, nature trails and water sports. We went to one kids club session which the children both enjoyed, we also hired a boat one day, this cost £7 for half an hour but was great fun.
        There is a great crazy golf course which costs £12 for a family of four, go karts, trampolines, bouncy castles and these huge water globes, these activities cost between £2-£5 so can add up if you go on them more than once.
        There is also a rope works adventure park on the park, it costs £20 for a two hour session, my daughter and husband done it and it was one of the highlights of their holiday, so if zip wires, jumping of high pillars into thin air and rock climbing are your thing this would be a good thing to do.
        There is direct beach access to a beautiful little beach with stunning mountain views sadly we never really had the weather for a proper day at the beach but we did manage a bit of paddling and shell hunting.
        There are three clubs on the park, The bonga wonga bar, Showbar and the Boardwalk. Each catering for different tastes ie in one there is the kids character shows and in another there would be a cabaret act. The kids entertainment was what you would expect lots of silly games and dancing and my two children loved it, we didn't really see any of the other acts except a wrestling match which was good fun.
        The swimming pool was fantastic it had three large flumes and a very high and fast slide, it had rapids, a hot tub, a children's pool with several little slides and a main pool where the waves come every half an hour or so. We went swimming almost every day and loved it. Lockers cost £1 but you get it back when you are finished.
        There are two Spar shops on site, a burger king, fish and chip shop, Papa Johns pizza, Starbucks coffee shop and a Mash and Barrel bar which serves food.
        There are also several Haven shops selling DVDs, toys, sweets etc.

        Hafan Y Mor is set in a beautiful location in North Wales with stunning views. It makes a perfect base for exploring this gorgeous country.
        A holiday like this is never going to be five star luxury and we heard many people moaning about anything and everything. It was raining almost everyday, the food wasn't all that and the entertainment was cheesy but a holiday is what you make it and we had a brilliant time.

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          13.08.2010 01:37

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          What a compete dump!Dirty Damp & Dingy shacks for accomodation with a sewage farm on the dangerous rocky shore full of smashed bottles! This place should be knocked down ASAP its a disgrace.Why did every venue need 2 bouncers on each door? this tells you what type of morons go there.Que for food in the grotty school canteen and sit on filthy chairs!Well once is too many times for me and me kids, never ever again at Haven!!

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          17.04.2010 17:16
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          Great Base but Skip Half Board!

          Hafan y Mor Holiday Park is situated approximately three miles outside Pwllheli, on the road towards Porthmadog, North Wales. The postcode provided on our holiday confirmation form 'for satellite navigation purposes' could not be found on our RAC sat nav. Instead we used the other postcode on the form. This was a bad idea, we ended up in the middle of a housing estate! Bring back good old fashioned route maps!!

          When we eventually found the park after following traditional instructions also provided on the form. Upon arrival, we were greeted by a friendly security man at the gate. He directed us to park outside the reception so that we could collect our keys. There was a short queue at reception, this allowed my son time to practice his Star Wars moves as he had been confined to the car for three hours! Unfortunately, the receptionist advised that our key had not yet reached reception, although it was on its way. Check in time is from 16.00 onwards, we did not arrive until 16.50. Good job we took the scenic route! Ten minutes later our key arrived and we were given directions to our caravan.

          Our caravan, Hafan 2 was situated in a 'close' a short distance away. There were around 10 static caravans in the close, each with its own parking space and some form of outdoor space - patio, grassed or decked area. There was a communal garden in the middle.
          My greatest fear was that the caravan would be outdated and dirty, I had read other reviews, so had my fingers crossed! To my surprise, the caravan was very clean and although we did not opt to pay an additional £20 for a 2010 model, the caravan was very modern.

          The caravan comprised of 3 bedrooms, one double and two twins (beds can be pushed together if required), open plan living/dining/kitchen area and shower room with toilet. The lounge area also had a sofa bed, we didn't try this as there were only three of us - myself, partner and six year old son. The caravan could sleep up to 8 people although I wouldn't like to try it, I imagine it would be quite cramped.

          The kitchen was quite serviceable and compact. All cutlery, dinner service, tin opener, casserole dishes, glasses etc are provided. There is an under the counter fridge, this has a small ice box type freezer, and a gas cooker. The caravan had a microwave, although we did not pay the extra £15 to hire one and a gas hob and oven. We had taken enough food for lunch/snacks as we had decided at the last minute to book the half board option.

          When checking the optional extras online the day before out holiday, the total cost for half board for two adults and one child was £97 for a four night stay. This seemed quite reasonable, particularly as I had also read that meals purchased at other venues on the park were quire expensive.
          On the basis that a good breakfast stands you in good stead for the rest of the day, we went ahead and booked.
          Our first experience of the Afon Gardens Restaurant was for dinner on our first evening. We were greeted by a bored looking hostess who was able to exchange our paperwork for meal tokens for the remainder of the week (they were then clipped daily at breakfast and dinner). Once through the door we were faced with a vast expanse of tables as far as the eye could see, children screaming, running around and adults speaking at the top of their voices to make themselves heard.

          Once you have found a clean table (this was no mean feat - when I asked if my table could be wiped over, a depressed staff member sauntered over and wiped the table with a cloth rinsed in a bucket of water she was carrying around, I assume for this purpose - no anti-bacterial spray here!!), it's time to grab a tray and pick whichever queue is the shortest. As evening meal comprises of three courses, there is A LOT of queuing. You can collect all three courses at once but then your main course is cold and your ice cream has melted - at least you can manage hot soup (although maybe not a bread roll, unless you go hunting, like wise a plate to put it on!).

          The menu was adequate, a choice of three main courses, one being vegetarian - we checked this prior to booking as my partner is a vege.
          During our four night stay, battered fish, chips and mushy peas was served twice and chicken breast featured nightly in the form of a chicken dinner, folllowed by bbq chicken and finally curry (this was surprisingly tasty!). I did suspect that the main courses were 're-cycled' the next day.

          The serve yourself policy proved quite difficult and time consuming, mainly because the queuing system was very dis-organised - you could find yourself wandering for ten minutes or so to find cutlery, condiments etc. This is worsened if you also have a child to cater for (children have their own menu eg turkey dinosaurs, mini pizza etc - their queue is separate although they can opt for a smaller portion from the adult menu).
          When you finally sit down and breathe a sigh of relief, you realize that you have forgotten a drink! Soft drinks (very weak orange squash), tea, coffee (Nescafe), cappuccino are also self service. There is always a 'danger wet floor' sign visible as the drinks area is quite hazardous.

          I'll quickly mention the breakfast menu and then move on. Typical breakfast fayre. A selection of cereals, yogurt and I did hear talk of fresh fruit juice but try as I might I couldn't find any! This could be followed by Hash browns, sausages (I was not too keen but they were a favourite with my son, bacon (usually ok but on occasion quite charred), tinned tomatoes, beans, fried bread and some form of egg. Poached - these were technically poached eggs although the resulting taste was that of a hard boiled egg without the shell (as they had been stood for such a long time). Omelette - very small, bland and tasteless and finally scrambled egg. It is the first time I have experienced sliced scrambled egg before, it would have been more appropriate to serve as creme brulee! Yuk!
          Or visits to the Afon Gardens became the bain of our holiday.

          Entertainment on the park was plentiful. Each morning and afternoon the kid clubs would hold some type of activity. Little Cubs caters for ages 1-4 yrs whilst Club R & B concentrates on ages 5-11 years. My son is six, therefore he fell into the latter. He took part in Annabel's Creative Kitchen. This was his first and last kids club experience, he wasn't too keen and I felt like I was pushing him into joining! Both the Little Cubs & Club R & B were held together on that particular day. The creative kitchen activity was nothing more than a plug for an Annabel Karmel cookery book which was proudly displayed on stage. The children played healthy bingo, marking off vegetables and fruit on a bingo card. This is all very well but they then went off to decorate a biscuit with smarties, marsh mellows and other sugar laden sweets!

          After giving up on the kids clubs, we all enjoyed the indoor pool. This was open all day, closing for lunch (??) at 12.45 until 2pm and then remaining open until 5.45pm.
          Upon arrival, we were told that the pool was 2 degrees colder than usual due to a fault. An engineer had been called and the problem was temporary - the pool was indeed quite cold and the temperature did not improve for the remainder of the holiday!!

          The pool has two flumes (20 minute queue), a very large slide, rapids and a smaller enclosed area for toddlers - beware, the pirates ship is not to be stood on!!??? In a children's area, why put it there in the first place? And why put the 'do not stand on this feature' at the top of a very high pole only visible from one side?
          In the main swimming area, waves appear every 20 minutes or so and the pool becomes quite busy. During our visit the pool and it's facilities were comfortably busy. I would not like to imagine it during the Summer months.

          The communal changing facilities aren't that great, there is no where to sit down in the cubicles, this proves quite problematic when trying to help a six year old dry and change. We did manage to grab a family cubicle by accident on one occasion, this had baby changing facilities. The showers at the side of the pool are warm and save time if there are a few of you fighting for the shower in the caravan!
          Lockers are available, a £1 coin is required and refunded.

          Although the pool is 'free', that is, included in the price of your holiday - other activities require additional payment - Aquajets £6, Aqua Inflatables £5, Turbo Paddlers £3 and Aquagliders £5. The pool also hosts Learn2swim for children 4+, this is free of charge but takes place at 8.30am each morning, unfortunately clashing with our breakfast extravaganza!

          My son spent most of his time during the evening in the indoor play area (Fun Palace), this very small - nothing in comparison to any Wacky Warehouse. It is situated next to The Mash & Barrel, Bar, Lounge & Grill. A plastic screen allows you to watch your little angels playing - but with the added bonus of silence!! The Mash Barrel is also quite upmarket compared to the other bars. A place to have an almost quiet drink. The food looked far superior to out half board choice, with table service. I noted that a full English breakfast cost £2.95, curry night was £8.95 and a carvery £7.95. Therefore a comparable cost to that of Diners Choice!!
          Drinks were reasonably priced £5.80 for two pints of cider and black - the bar did tend to get quite busy at times, when eager drinkers took it upon themselves to actually form a queue! If this happens, 4 pint pitchers are the only way to go!

          Situated next to The Mash & Barrel is the Bonga Wonga Bar. The Bonga Wonga is a very strange place - most of the letters have fallen off, we mistakenly went in and thought it was an arcade. Further investigation revealed pool tables, air hockey, bandits etc. It is SO depressing, it appears to be a throw back from the Butlins Era, previously an entertainments room with a stage. All it has now is a large tv screen showing Sky Sports and lots of plastic chairs. If you want a drink, alcoholic or otherwise, you need to make your way to The Mash & Barrel. I did not see the Bonga Wonga Bar open at all.
          I'm sure that during The World Cup, this will no doubt be the busiest venue as the adventure playground is just outside.

          I was a bit disappointed with the playground, it isn't any better than you would find at your local park and could do with a lick of paint.
          My son became a 6 year old hooded gangsta for a couple of nights, running in the pack and brandishing his Power Ranger weapon (quite scary really).
          He didn't seem too keen on the all weather sports pitches - probably as it's more difficult to go and join in a game of football with strangers, particularly as each pitch is fenced.

          If you wander back over the bridge to the main entertainment area, children are entertained in The Boardwalk until approx 9.30pm. If you don't have children - don't go in! The noise is unbearable! We bought drinks and settled, without ear plugs expecting our son to join in the games - how wrong were we??
          Unfortunately there is an arcade directly behind the entertainment area. There is also a gift shop selling light sabers!!! £6!! On Blackpool prom, where we live (in Blackpool but not on the prom!), they are £1.99!
          His total spending on such weapons, over two nights was £11.

          We would not have seen him from one hour to the next had we not sought him out! The Complex is enclosed with two exits, I made sure that they were in sight. Each door also had a doorman (checking Funworks Entertainment Passes), so it was highly unlikely a six year old jedi could make his escape!

          On our final night we tried The Showbar. This also had it's own arcade and gave access to Burger King. We sat down at around 10.15pm when the final act was coming on (female, rock type vocalist). The queue at the bar was quite bad, so my partner went back over to The Boardwalk opposite and returned with drinks!!
          The atmosphere in the bar was much more relaxed and adult, there were still lots of children but they seemed to be acting more sensibly. It's a shame we discovered this bar so late on!

          This park is a great base to discover the surrounding country side which is beautiful. Try the Copper or Slate Mines, great for the kids!
          We paid £199 for a four night stay during the Easter Holidays (with an additional £97 Diners Choice). The park itself is what you make it, the kids will have fun whatever. It's not 5 star, far from it. It's clean and there is plenty to do (I haven't mentioned the numerous other payable activities as we did not make use of them).
          I would recommend a visit but DO NOT book Diners Choice! I was overjoyed on the last morning to be getting up for my last breakfast but only because it was the last!!!

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            02.04.2010 01:29

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            Good value for the money. Very pleasant staff.

            Having just spent a five day break at Hafan-Y-Mor with my wife, our son and his partner and daughter I have to say that the camp must have greatly improved since the very critical report was written.
            On arrival, we were directed to our chalet. First and foremost it was spotlessly clean. It was furnished to a very reasonable standard. The kitchen area contained a fridge, oven, microwave oven and kettle. Knives, forks, spoons, plates and cups were all clean and ready for immediate use as were saucepans, frying pan etc.
            The chalet was situated only yards from the seafront. The beach was easily accessible using a short pathway down on to the beach area.
            We also had booked for breakfast and evening meal. Although the food was not Cordon Bleau, it was certainly very edible with good choice and plenty of it. All in all we found it to be good value for money.
            The only drawback was the wet weather and one couldn't hold Haven responsible for that.

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            27.09.2009 15:27
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            a reasonable holiday base in North Wales

            This review for the Hafan y Mor holiday park will focus only on the services that we used as I can only comment on them. These areas are the chalet accommodation, the swimming pool splash zone, adventure playground and the staff in relation to these areas.

            Hafan y Mor is a Haven Holiday camp in North Wales the park has the usual selection of water activities children's clubs activities such as archery if you want a detailed look at what the park has to offer I would suggest looking on the Haven website.

            Why Hafan y Mor
            ******************
            We selected this holiday via the Express paper offer of holiday accommodation via cutting out coupons. The reason for us choosing this park was that North Wales was an area we hadn't been to really before and there were several national Trust properties in the area which we thought would be great to visit. We got allocated the 3rd week in September for our holiday for 4 days running from Monday night to check out on the Friday morning.

            We figured a 4 day break with a 20 month old would be adequate for our needs for a holiday coupled with the fact this was our first time at a holiday camp so if it was bad we could cope with it for a few days. Plus as this would be one of our first holidays as a family we didn't want to go for too long in case our son had problems sleeping etc away from home.

            Our experience
            ****************
            Arrival
            **********
            Due to a huge tail back on the M62 we found that we were going to be late for the check in and our booking information advised phoning the camp if you were going to be later than 6pm. As we thought it would be touch and go for 6pm we phoned ahead and were advised by a polite and friendly woman on the phone that this wouldn't be a problem as someone would still be in reception.

            Check in was very straight forward we were given our passes and keys and a map with directions on how to find our accommodation no problems so far

            The chalet
            ******************
            We had booked a chalet and paid for an upgrade to a comfort accommodation. We had done this due to wanting to ensure that the bedrooms had heating which we were told not all the caravans had, and to also have access to a microwave and to ensure there was room for a travel cot in the second bedroom.

            On entering our chalet which was in a purpose built block we were immediately hit by the smell of stale smoke. This too me was totally unacceptable as we don't smoke and I certainly don't believe either us as adult and certainly not my young son should be exposed to stale second hand smoke. I went to reception to report this and to see what they could do to remedy the situation. The lady in reception was very friendly and apologetic she offered me two options either for someone to clean the surfaces or for us to move chalet I choose the later as I didn't really see how just cleaning the surfaces would get rid of the smell as the property obviously needed to be clean and aired out.

            Our second chalet which we were shown to by a member of staff had none of these issues and also looked better decorated.

            The rooms in the chalet were nice and warm and the storage heater seemed to be very effective. The living room dining room and kitchen were all open plan which is ok in theory but when the kitchen has no other ventilation than a window does cause problems with smoke and cooking fumes. All the rooms were clean and smelt fresh. The carpets through out the property did look a little worn and stained in parts it reminded me of carpets in hotels were there are food stains embedded in the carpet and nothing seems to get them out. The sofas though clean and stain free were not the sort of sofa that encouraged lingering and on an evening we would use a pillow to make them more comfortable.

            The kitchen its self had a few issues for me the cooker was electric which I personally dislike cooking on but hey ho. Unfortunately I think the temperature regulation on the oven had gone as things would cook a lot faster than what they should of done. Which when you timing different foods lead at times to a lot of smoke. The lemon sauce on our Chinese ready meal leaked as the plastic just melted in the oven hence causing the smoke in the kitchen. The fridge and microwave worked well and we had no problems with them. The selection of pans to cook with were very poor and I was glad that most nights we had opted to have easy things to cook as there wasn't even a pan or container big enough to cook a bolognaise or make a shepherds pie.

            Bedrooms

            These were well heated and the bedding provided was again adequate the pillows were a little thin and you really needed three to have a decent pillow height. The twin bedroom needed some improvisation from us to fit the travel cot in and we needed up turning the beds on their side alongside the mattress to fit the travel cot in. Once this was done there was then adequate room on the side of the cot to manoeuvre about. The bed in our room was a product of some malicious designer as it was very uncomfortable. We needed to put the unused duvets on the mattress just to stop feeling the springs through the mattress. Even with this it still left me with some poor nights sleep.

            The fact that the chalet was double glazed did block out a lot of the noise of people coming home drunk after the entertainment but not all of it.


            The splash zone
            ******************
            This area encompassed various water based activates there is several slides wave pools and rapids to amuse most people. The baby and toddler pool also had slides which amused my son greatly. However one of the slides went very slow and most children would then try to walk on crawl down it which lead to some bumps occurring. The temperature of the water was comfortable. The life guards I think did a sterling job and would often be seen blowing their whistles to ensure people followed the rules. The slides and other fun areas were certainly great fun to use. The pool area seemed to be clean and the changing rooms were very clean. They could have done with more baby changing cubicles as people often seemed to be waiting to use one. Some of the areas of the pool did look like they need some maintenance as they were covered by yellow and black warning plastic. But overall we were very happy with this facility


            The adventure playground
            *************************
            This was a huge area near our accommodation and the Bonga Wonga. There were lots of different slides tunnel and climbing areas. The only thing it lacked was a few swings. But bar this area were fully functional providing lots of amusement for toddlers to probably children of about 10 years old. My son certainly enjoyed playing on this most days.

            The staff
            *************
            We found all the staff we came into contact with to be very helpful polite and willing to resolve problems.


            Overall
            ************
            We really only used the camp as a base and for the pool faculties as we went on day trips every day to see various castle and other tourist bits and bobs. For this purpose the accommodation was certainly adequate for our needs. We paid in total for our 4 days just over £80 and for this price I think it is certainly good value and what I would expect. But if I had to pay some for the prices I have seen for this holiday in the region of £200 plus as different times of the year I wouldn't be happy at the standard of the accommodation.

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              17.06.2009 16:06
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              Better than some reviews would have you believe!

              We picked up a Bank Holiday weekend break to Hafan Y Mor for the princely sum of £99. Accommodation was in a 2 bedroom "comfort apartment" and, having read many reviews after booking I wondered whether I'd made a huge mistake. Thankfully not.

              Our accommodation, whilst basic, was clean and large enough for 4 (although 6 would have struggled). The apartments were, in effect, chalets and we had a ground floor (as opposed to first floor) chalet which, thankfully was on the end of a "C" shaped block of around 24 such units. The units themselves were paired such that there was a communal entrance to a pair of apartments. This thankfully was not too much of an issue as our neighbours were quite quiet but I can imagine it would be less attractive if you had a party crowd next door! Noise in the apartment was OK - we could hear the "elephants" above us but that was really it. Again you could be unlucky and, if noise is an issue for you then I'd suggest going for a caravan rather than an apartment.

              The two-bed apartment comprised a double bedroom, a twin bedroom, shower room and the open-plan kitchen/dining/living room. One of the two sofas in the living area could be converted into another double bed if required. We were not expecting heating in the bedrooms but there were electric fan eaters provided.

              Kitchen equipment was basic, a fridge, freestanding cooker, kettle and microwave, but it was adequate for a holiday of this nature. The kitchen was reasonably stocked with equipment and, although there were a few "make do" moments there was nothing that I really felt should have been provided but wasn't.

              The shower was a puny affair (although surprisingly clean) but the loo made up for it with the loudest flush known to man!

              If I were to make a complaint about the apartment it would be that there was nowhere to dry wet swimming stuff (and the heated towel rail in the shower room didn't appear to work). A combination of chairs in front of the fan heaters had to suffice!).

              Although I was happy enough with our accommodation (particularly for the price paid) I did hear numerous complaints about some of the other "apartments". These seemed to revolve around the basic apartments and I must confess that some looked far from good. It's worth noting that security in these units is not at all good (a tug of the windows would get you in) with the units only being partially double glazed. Don't bank on leaving any valuables in the units!

              Facilities at the Haven Park were also surprisingly good considering some of the reviews out there. The pool, which for most will be the main attraction, was large and warm. Granted some of the decorative bits were looking a little tired but there was nothing worse than your average local pool. The giant slides and chutes appeared well maintained and life-guards did their best to stop dangerous play. For toddlers the splash pool had its own mini-slides and pools so they didn't feel that left out. Non-swimmers were not that well catered for in terms of places to sit and watch.

              Changing facilities were limited at peak times but we never had to wait more than a couple of minutes. There were also plenty of lockers. The floor of the changing area was, however, constantly wet, and not just damp, but puddles! This didn't feel that hygienic and made changing with a child very difficult, particularly as there were no seats in the changing rooms.

              The play facilities were also very good with several parks aimed at different ages. All equipment was in good order and we saw staff checking it each day. The largest playground was very good in particular and offered some excellent climbing adventure. The site plays host to several five-aside pitches which were very popular.

              As seems to be the case with these places there were many opportunities to try, with the aid of a nagging kid, to end up spending a lot of money. Go Karts, trampolines, amusements, bouncy castles, bikes and boats all conspired. Thankfully, the geography of the park helps and it IS possible to steer away from these places with a young 'un. I suspect older kids might be harder to distract! Prices seemed, to me, to be high (eg £10 for an hour on a bike).

              The entertainment was acceptable - certainly not great, but adequate. Provision for younger children was good (although not for the very young). I'd guess that children from about 4-8 were the target for the early entertainment. The layout of the family centre was such that visibility was quite limited from the majority of seats and so the children (and the parents) had to have the confidence to go to the dancefloor on their own in most cases.

              One HUGE advantage of this park over some others is that it's easy to steer the kids away from the amusement arcade. You don't have to walk through it at all! As our little one was asking to go to bed by about 7pm I can't comment on the adult entertainment although I do know that there were two options at all times (one in the adult centre, the other in the family) and the variety seemed quite good.

              The daytime kids clubs were again something that, with a (not quite) 3 year old we had limited experience of. The youngest club was aimed at the under 4s and really only comprised a box of toys that were tipped out for an hour a day. I thought that more could have been done even with such a young age group. The club from 4-9 was better with crafts and activities throughout the day. It rather depends what you want from a holiday though. For us, this trip was an experiment to see whether it would suit us. I suspect, absent incessant nagging, we're more likely to do our own thing rather than partake in this kind of activity. I appreciate that others may feel differently.

              The beach "on-site" is extremely tidal and so you may find that you hardly see some of it! It's not the best beach in the area but should satisfy the kids. A five minute trip in the car will take you to some superb beaches (particularly at Llanbedrog).

              Eating is limited on site with a Starbucks, Burger King and Fish & Chip shop providing the quick options and a pub-style eatery for restaurant-style dining. We did try the fish and chips - they were reasonably priced (around £6 a head) but the fish was poor. I can't comment on the other eateries as we ate off site (or self-catered).

              There are a couple of convenience stores on site which stock everything that you might need. Again I was surprised that these were not more expensive given the captive audience. Prices were slightly higher than a supermarket but not extortionate.

              The layout of the park was quite good with most areas being within walking distance of all accommodations.

              It's probably worth noting that, whilst the break fell during a school half term much of the park accommodation was taken by participants (and their families) in a huge football tournament. As such the park was relatively quiet by day as many people were out at the tournament and, it appeared, most were returning as we were heading back home for the night. It may, therefore, be the case that we struck it lucky and, had it not been for this tournament the park might have been considerably busier (and therefore less enjoyable).

              I think overall I would have been disappointed had I paid the brochure price of £425 for this 4 day break, but at £99 it was good value. It worked for us as a base but, with a child who was in bed by 7.30 at the latest we didn't really get that much out of the entertainment that might have been on offer.

              The stay has however proven to me that I should set my prejudices aside about places like this - for the right price I'd be happy(ish) to do it again (if only for my son!).




              Date of stay: May 2009

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                22.01.2009 22:54

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                my stay at this park in 2008 will never be forgotten.if your in a wheelchair as i am this site is not i repeat not for you or disabled wheelchair children,there are no proper curb dropps for wheelchairs,the garden has no access for wheelchairs.the david bellamy part is not accessable for wheelchairs.i complained to the manager he was and is the most rudest person i have ever met.i can not say it enougth if your disabled and wheelchair bound i ask you to think again,this park is disgusting with bad attitudes towards wheelchair bound people and children.

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                12.08.2008 13:56
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                would not go back to hafan y mor.

                i booked my holiday at hafan y mor back in nov last year, i thought that by booking early i would save myself abit on the price. come june time the same holiday had gone down to 260.00!!! how gutted and stupid of me to book before!
                anyway get on with it and dont worry i arrived at the site not too bad a queue but faced with a foriegn woman trying to tell me what was what. (i could not really understand ) but carried on.
                only i thought i was going to north wales!!! but found myself with most of the staff foreign and who could not speak a word of english. they were miserable and never went out there way to help!!!! prob poor wages they on!!!! i did begin to wonder where i kinda landed up.
                accomadtion was ok and quite clean. no baby changing only basic tables. 1 in each club house. for the amount of people and time of year it was peak season it was a nightmare to get to it empty so had to keep changing baby on floor (not nice)
                went to get a pizza one night and was told only opens 3 hours in the day !!! cant beelive it this is aug we talking about. 12-3.
                i paid 9 pound to go on the boating lake for half hour in the brochure it states 5.00 for hour (foreign chap again). so what has happened there!!
                have complained but typical no one come back to me yet.
                back to swimming wanted to put my baby down so i could get changed no facilities only a table again which had a mass queue, however did find 2 seats i could put him on but hey guess what both broken!! so bit of a nightmare.
                pool was good kids enjoyed it but the showers after were freezing.
                any way i could go on and on but i would run outta room. on top of that on the last day we all came back with sickness and diarroah (baby still suffering 6 days after).
                dont no whether any one else has suffered with this at all?

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                29.07.2008 22:00

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                Good for families with toddlers but not teenagers

                We arrived at Hafan Y Mor Holiday Park, and were informed by the gate house man to proceed by foot to the accommodation reception. There was considerable wait as there were lot of people. Finding out that our allocated accommodation was a chalet not a caravan was disappointment. locating it eventually took ages as the directions were poor. The room were spacious and bedding had been left for us. It was a comfortable. In general, the place was secure - not a hoody in sight.

                We were on half board - all the waitresses are polish, and staff included several males and females from The Islamic Republic of Mauritania. How on earth did the gain entry to UK? Food was not brilliant, mushy green beans, sweet corn every day, dreadful chips. Puddings were served with Tasteless custard. Breakfast was dreary daily helping of bacon, small sausages (3) and omlets, poached eggs.

                Would I go back again - NO!

                Karam

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                20.07.2008 02:03
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                Cheap as chips for us, but this was more luck than management I'm sure. Probably won't be returning

                Booked 8 nights self catering (11 - 19 July 2008) in a prestige caravan, for 2 adults and 2 children (aged 8 and 10), the total cost of which was £300.00, booked online in January 08.

                We arrived at 2.15pm, as we had been given an earlier or "priority" check in time of 2.30pm, only to find an enormous queue of people and a totally disorganised system for getting people in. You check in at a bar area, so that when kiddies get fed up to the back teeth of waiting, Mum's and Dad's will inevitably spend money on drinks and slush puppies.

                When we did get sorted out, we had been put in a platinum caravan - although why this is, we're still not sure. No complaints about it though; it was outstanding, was spotless and had everything we would have asked for. Fortunately, we were located in a nice, quiet area, which had a large grassy area all around it and was home to several different types of wildlife.

                However, the same can't be said for some other areas of the park; accommodation and respective occupants. (Some looked like they were missing an old motorbike and barking dog).

                Pretty much no information was given to us about what to do, where to go and when - or how much things cost. We were given a photocopied timetable of sports / splash activities, which stated that prices of all activities were on reverse, but of course they weren't, because we only got photocopies... another sneaky point.

                The activities offered weren't bad in fairness, with the sports staff being very good at teaching the kids archery, fencing, basketball, roller skating etc. Fencing was £4, as was archery. £3 per person to play badminton (and hire rackets etc) for an hour. The all weather sports pitches are free to use, so just take your own football, rackets etc. The kids loved the pool, slides, wave pool and water rapids etc. Additionally, there are other activities offsite, but still quite close by, including paintballing, horse riding, go-karting etc, so you're not short of things to do.

                The evening entertainment is painful by anyone's standards. To add insult to injury, there are staff and overgrown tigers and teddy bears wandering the place trying to sell the kids various types of flashing lights / headbands etc. The underhand tactics used to sell to kids was blatant actually. We noted how staff in the bars, food outlets and in the gift / sweet shops etc, nearly always gave out change in pound coins, whilst apologising for it and saying they didn't have any notes. It did make us suspicious that this was done to encourage spending in the arcades.

                Arcades are overrun with abandoned kids in the evening and the "collect tickets to win bigger prizes" is a complete con. The prizes offered are so bad; you sort of have to admire Haven's shameless efforts.

                The food outlets are what you'd expect really, which is greasy spoon stuff. Nothing extraordinary, but nothing particularly nasty either.

                Make sure you use the loo prior to going into the main complex, because the toilets are foul. Absolutely disgusting - seriously.

                There are some shops on site which are well stocked and sell more or less all the things you'd need, but they're that bit more expensive than what you'd normally pay. However, there is an ASDA just 3 miles away. Postcode is LL53 5RT - Sand Street, Pwllheli. This didn't show up on our Sat Nav when we tried to find the nearest supermarket - we found it by accident.

                The surrounding area is really very beautiful. The beaches are gorgeous, the Castle grounds offer some fantastic views of the bays and there are some lovely walks which take you up on the cliffs where you can do some dolphin and seal spotting.

                Judging from some of the other reviews, it does seem as though its pot luck really as to what kind of stay you'll get. I did see some people who looked thoroughly cheesed off.

                On the whole, we enjoyed it and had a great week, but we did go self catering and spend most of our time off site doing other things and we also fell lucky in respect of our accommodation for the price we paid.

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                  06.04.2008 20:48
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                  I've going to hafan y mor since 2001 with my mate. When we went in 2006, There was a new presenter in the show Bar, his name is Richie Lovell. I would like to see Richie Lovell is the best Presenter if ever seen at Hafan y mor. He is great, funny & he gets the hole show joining in with everything. He's done 2 seasons at hafan y mor & he is back for this year as well. I would like to advise everyone to go to hafan y mor to see Richie Lovell. I've been going more often each year since he's been there. We've already booked a week at hafan y mor from 12th July & we are more likely to be going a couple other breaks there during the year. The best time to go is for the Halloween night because Richie Lovell is great on Halloween night. we went for Halloween night last year.

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                    01.11.2007 22:07
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                    A diffrent point of view.

                    Right then, where to start? I'd just like to state here that I'm a 15 year old girl. Who went with two of her friends, and one of their fathers.

                    I'd like to start off where we usually do, booking in and getting bed linen. After a long wait in the cue, we got the keys to our Caravan. (Silver).

                    We were all happy with this, and after some searching we found the very well hidden Linen collection. We got our linen and waked up to our Caravan.

                    We haven't been at this Haven since 2003, so we were all very happy to be back. We took a stroll up to our caravan.

                    Up in Moutain view we found ourselves a fair way away from the park, over the bridge and far away had become literate.

                    But we were quite happy with our Caravan, there wasn't much room for clothes and such but making do, we were lucky one of the lads were happy living out of a suitcase.

                    With two twin bedrooms and one double we all had comfortable rooms. All the rooms were clean, smelt fine. There were holes in the caravan floor, but they were expeted.

                    The living room was fine, all worked well. The only problem we had was that we didn't have a TV Remote. Which was simply fixed, go to the reception and ask.

                    We had a few difficulty's during the first few days, cooker was very slow, toaster didn't toast, and the power kept tripping. But with a few changes they all worked fine.

                    The entertainment was a very big help for us, as we are a party of a 12 year old and two 15 year olds. The daytimes got a bit dreary, we had to resort to playing football 3 days out of 7.

                    The swimming pool wasn't that great, the showers were out, and they had a slide out. But we made the most of it.


                    The nightimes were very very good, the halloween special was a spectacular event.

                    But overall, I love this Haven.

                    && ASide from it costing a bit too much with things, we'd definitly come back. A holidays only what you make it.

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                      14.08.2007 00:52
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                      would recommend

                      just had a week down at Hafan Y Mor and thoroughly enjoyed it! caravan was fab and clean (although one minor issue with one of the sets of steps) the park was clean and tidy and the clubs were great. thoroughly enjoyed the entertainment in the showbar (boardwalk was boring and bonga wonga over the other side of park from our van) especially Richard Lavelle (sp?) who was great with both the children and adults! also the funstars in the showbar were all great performers wth top dancing from Dane

                      swimming pool was great! although my 3yr old was gutted she couldnt go on the tube slides as minimum age was 8 but a fun time was still had by all!

                      shops were well stocked and fairly priced.

                      the only thing that would put me off going back there is the fact that it is pretty much out of the way from anywhere to visit and most days we spent a good hour in the car getting to destinations we wished to visiit.

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                        14.04.2007 11:37
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                        Won't be trying the Haven Experience again

                        Where do I begin?

                        First of all, the website for Hafan Y Mor doesn't tell the whole story about Haven Holiday's "Flagship" park. If a picture's worth a thousand words, every one of the website's words is a lie!

                        We didn't go expecting 5 star, but since the park is rated 4 star, we were expecting a whole lot more than what was there.

                        The stay didn't start well when my husband had spend a long time in what was the first of many queues we would join during our stay. I took our 3 kids, who'd been cooped up in the car for the 6 hour journey there out to play while we waited. I soon had my hands in my purse fishing out a total of 6 Pounds to give them a jump on the bouncy castle and trampolines for 15 minutes. Very clever of them to put these at the front of the park so that they're the first things the kids see, as opposed to the nice, free park further away.

                        We stayed in a silver chalet. The furnishings would have made the YMCA blush. And room to swing a cat? Maybe a small kitten, without a tail. I had called earlier to ask whether we needed to bring sheets. I was told we didn't need to, and the beds would be made for us. Well, we had a double and 3 twins, and only the double and one twin was made up. Aside from that, the room was rather smelly, the windows filthy and the bathroom taps grimy.

                        So much for the room.

                        We weren't holding out for much when we went to dinner on the first night at the Afon Restaurant. We queued for quite some time to enter, then spent most of the rest of the time queuing for a grand choice of chicken a la rubber and long brown things covered with gravy, which were advertised as sausages. As if that weren't bad enough, the tables were sticky, and you had to stack your trays onto supermarket cafeteria-style trolleys, which would have been OK except that the tables were packed so tightly together that it was difficult to get around anyone, or through the crowds who were, yes, queuing.

                        We ate breakfast there the next morning. Surely, we thought, even they couldn't mess breakfast up, but came to the conclusion that we were wrong. Breakfast wasn't as bad a dinner had been, which isn't saying much, but by the time we had to queue in long lines to get the hot (?) meals, then queue for the only 2 toasters available, then have to run back and forth to join yet another queue, leaving our kids alone at the table, we decided it was all too hard, and we never ate there again, despite having paid for full board for 3 days.

                        After breakfast, we were excited to give the pool a go. I admit we've been spoiled by having stayed at Alton Towers and experienced those facilities, but while we weren't expecting anything a good as that, we would have liked to have seen was something as good as our local council pool, which is an excellent family friendly environment. Hafan Y Mor's facilities are OK, but like the rest of the place, only just. At least you expect to be warm in an indoor pool, but after a few minutes our little boy's teeth were rattling, so I decided to take him back to the showers in the change area to warm up. I should have known. More queues. Obviously, there are a few people on site who don't have access to shower facilities unless they're prepared to go a long way, so they'd brought all their toiletries with them, and were having their daily shower there. I wouldn't have had a problem with that, but out of 5 showers, only 2 were working properly. The rest of the place was dirty, the tiles were black around the edges and falling off the walls in many places.

                        We decided that day that we preferred not to be on-site, and spent the rest of our 3 days exploring the beautiful North Wales country side. We discovered Pwhelli, just 3 miles away, was a lovely little place, with a beautiful beach and some great food. It had a very cute little fun fair, which was alot cheaper and better run than the one in the Park. Portmadog, Portmeirion, and Caernarfon are all also well worth a visit.

                        In short, if you enjoyed school camp accommodation, like budget-supermarket cafeteria food, grotty pools and LOVE to queue, this place is for you.

                        Are we going back there? Take a wild guess. Will we ever go to another Haven Holiday? Not unless Haven Holidays really lifts its game. So, I doubt it.

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