Virgin balloon (Virgin Balloon Flights)

Member Name: miss fed up

Product:	Virgin Balloon Flights
Date:	11/04/09 (121 review reads)
Rating:

Advantages: none

Disadvantages: too many to list

same as many people i'm finding it impossible to actually get the flight, after four failed attempts and one year on my patience is running out, they didn't explain when they told me when i paid extra for weekends to be included that some flight sites dont fly all weekends nor that the pilot at my chosen site works other sites too so flights are limited anyway. i appreciate the weather issues but agree that customer service is appalling and just booking a suitable date is frustrating, if i'd read these reviews before booking i wouldn't have gone with Virgin. I'm not fussed about the flight now and just want to get it over with which is a shame as i'd really looked forward to it and its a present for my mum's 70th, who is now one year older...lets hope she's still able to get in the basket by the time we are successful! ah rant over, back to site to see what i can find for the next attempt....

Summary: Frustrating service and booking system.