Avoid like the plague! (Virgin Balloon Flights)

Member Name: A Campbell

Product:	Virgin Balloon Flights
Date:	13/05/09 (169 review reads)
Rating:

Advantages: It a lovely romantic gift if you get there

Disadvantages: Lose money, be treated like a second class citzen and be bitterly disappointed

We have had a horrible experince with Virgin balloon. We booked 3 times over the year that we had a voucher valid for, all of which were cancelled. On enquirying what conditions were sitable we were given wind and land speeds and weather which rarely occur together in Scotland! Much like other customers we had difficulty getting dates which were suitable as many people were trying to book. Dont expect sympathy from Virgin though they just think you should travel hundreds of miles to get to an alternative destination regardless how early your flight is!
The third flight was cancelled just before they stop flying for winter and I phoned and got the voucher extended which you can do if you have booked 3 times in the year and was told it was extended for a year basically restarted. Only when I went to book another flight was told this was inaccurate, they had no record of my conversation and my voucher was null and void but thanks for the £600. They refused to let us speak to a supervisor or manager just to write in. Even if I had managed to extend it it would have been for 6 months - yes the same 6 months they dont fly.
Overall the flight is hemmed in with so many clauses Virgin can wriggle out of doing anything for you. You spend your time phoning them and phoning to check the flight is on and rearranging your day that the flight would have to be pretty spectaular to warrant it. The customer service is awful, fairly sure they train the staff to be unable to take initative or show emotion. They promote you booking online cause its less work for them!
Save your money! They dont allow you to give no stars so the 2 stars virgin does have is saying nothing!

Summary: If your a gambling man go for it!