Virgin Experience Days Reviews
Description:Balloon flights, rally driving and pamper days.
Newest Review: ... booking was cancelled one week prior to the event, due to grounds work being carried out. Another date was arranged for August and we waited for e-mail comformation of this, only to be sent new dates for September. After numerous phone calls with no response i sent an e-mail querying why we were being offered alternate dates to the one agreed.. I was then imformed it was an oversight and we ... more
Customer Virgin Experience Days Reviews (14)
by Not Happy - written on 05/08/13
What should have been a fun birthday treat, turned out to be a disappointment all round. Firsly we were unable to book due to the venue being water logged, fair enough you can't predict the British weather. Then our booking was cancelled one week prior to the event, due to grounds work being carried out. Another date was arranged for August and we waited for e-mail comformation of this, only to be sent new dates for September. After numerous phone calls with no response i sent an e-mail querying why we were being offered alternate dates to the one agreed.. I was then imformed it was an oversight and we could still attend in August as ... Read the complete review
by Mark Ibbs - written on 19/07/13
My sister bought me a Virgin Experience day voucher to drive a supercar.A complete waste of money, infact all the money was lost!The voucher only had 2months validity, don't use it in that time then loose it! Only a couple of days to choose from and sky high charges to change dates in the validity period! It would cost more to change the dates than to re-book directly!Never Buy from Virgin Experience!
by BAD Experience - written on 14/05/13
The worst gift you can give anyone is the virgin gift experience! well if you want to give you nemesis a gift, it would be perfect!! The Virgin experience customer service is one of the worst customer service ever and very rude people who are not helpful at all. I was gifted the afternoon tea and river thames cruise, when i called to book at the hotel they were fully booked for the next three months. I called up Virgin to try and change this. after the numerous calls (to an 0845 number), I was told that I can't go ahead with a number of experiences that I chose, I have to pay extra to have it changed and have to send it all back to them my secure trackable post. In the .. Read the complete review
by raga7013 - written on 24/10/12
Purchased two vouchers for two friends as birthday gifts and paid postage for 1st Class Delivery. None of the vouchers were delivered even after two weeks; it's been the most awkward experience for me to keep asking my friends if their vouchers arrived. As it happens, there's no email notification to confirm if the vouchers have been despatched or delivered!! Following the first phone compaint two weeks after placing order, no action was taken with the response that Royal Mail was responsible and nothing could be done about it other than follwoing Royal Mail procedure to track/report lost mail. After sending a fax outlining an official complaint, a voice ... Read the complete review
by Peter - written on 08/06/12
I booked a surprise helicopter ride for my wife's birthday, both OAP,s 3 days before the event I received a phone call to say the venue had been moved to another location which I accepted, I phoned the evening before to confirm all was OK and the weather was fine as you are requested to do and was told do not forget your camera. As we approached the airfield I told my wife what was about to happen she had tears of joy in her eyes, 5 minutes later and handing my voucher in at the barrier I was told the event was cancelled as the organisers did not have the required paper work there was no representative from Virgin to explain my wife was devastated a total cock ... Read the complete review