Newest Review: ... The Virgin experience customer service is one of the worst customer service ever and very rude people who are not helpful at all. I wa... more
Don't make the same mistake I have
Virgin Experience Days
Author Name: Pete
Virgin Experience Days
Advantages: None that I can think of
Disadvantages: You may not be able to actually book your day anywhere near your location, or on a date you want
My advice is not to buy anything from Virgin Experience Days/Acorn PLC. We bought an experience day for Junior 4x4 for our 12 yr old son's birthday, then when we tried to book the day we were told they weren't running another Junior 4x4 for a month or so. After a month we rang the centre again and were told they wouldn't be running another course until March (6 months from the original purchase), which obviously isn't relevant to our son's birthday any more. In the meantime, he's been driving quads and landrovers on his friend's farm, so it's no longer an unusual experience for him.
I rang Virgin Experience days to get a refund and was told I can't have one -- you can only get a refund within 7 days of purchase. Apparently it says so somewhere deep in the small print. I feel like I've been conned. I spent £140 on my kid's main birthday present, and yet he's had nothing from us to show for it. In addition, there's no junior experience days available that he would like within a couple hundred miles of our location. And what's to say we can get him an experience day before the voucher expires in June? All I want is a refund so I can buy my kid the present he deserves.
Don't make the same mistake I have.
Summary: I think it's a con and a rip off, and I'm only giving them one star because there's no zero
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