Great looking oven and good cooking but poor reliability and servicing (Electrolux EKC6046)

Member Name: crispybacon

Product:	Electrolux EKC6046
Date:	24/02/09 (138 review reads)
Rating:

Advantages: Good cooking results, nice looks

Disadvantages: Poor reliability and extortionate service support

We bought this oven as we were looking for a good quality mid range double oven to cope with the demands of a 4 child family. This is what we thought:

What we like
The oven is really stylish with stainless steel carcass and ceramic hob fitting giving a nice contemporary look. The functions were good but simple to use and understand. Cooking with the fan oven is really quick and produced good consistent results. The 'hotspot' on the hob is really useful and has prevented several burns and accidents! On a cleaning front it is easy to clean and its easy to get spare parts which is just as well (see below!)

What we don't like
The stain stainless steel seems to attract dust and finger marks very easily making daily cleaning almost necessary. The knobs were NOT stainless steel and a cheap plastic with a silver coating that started to come off within weeks requiring replacement. The motor for the fan has had to be replaced after the bearings went in the motor. This was after only 18 months of use (and of course out of warrenty).

This is really disappointing in an oven that cost over £500 and from a brand like Electrolux I expected a lot better. Call out charges from their service department are almost £60 an hour and then they charge for parts also (which I was then charged more for than I subsequently found myself online so go figure!)

Overall an oven that cooked really well but for reliability and service I would look elsewhere for the money

Summary: Look elsewhere if you're spending this much money

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