Welcome! Log in or Register

Indesit K642VSXG

  • image
1 Review
  • Poor customer service
  • Write a review >
    How do you rate the product overall? Rate it out of five by clicking on one of the hearts.
    What are the advantages and disadvantages? Use up to 10 bullet points.
    Write your reviews in your own words. 250 to 500 words
    Number of words:
    Write a concise and readable conclusion. The conclusion is also the title of the review.
    Number of words:
    Write your email adress here Write your email adress

    Your dooyooMiles Miles

    1 Review
    Sort by:
    • More +
      25.11.2003 17:25



      • "Poor customer service"

      I bought this cooker about 18 months ago, and I've been very pleased with it. However, the graphics surrounding the controls for the oven, timer, and burner are not very permanent. Within a few months they had started to deteriorate, and it's now at the stage where I can't read any of the oven temperatures, or the timer minutes. I should stress that this is NOT due to over-enthusiastic cleaning. The control panel is only ever cleaned with a soapy cloth, never with anything abrasive. I sent an email to servicedirect@merloni.com (the address for customer service enquires given on their website), to ask whether it was possible to get replacement graphics. After 2 weeks without a reply, I sent another email. Still no response. I then contacted their customer service telephone number, and after about 10 minutes on hold, I got through to someone who promised to send out replacement graphics in the post. A month passed, and still no graphics. I contacted them again, and was told that they had no record of my previous request, but would send out replacement graphics straight away. Another couple of weeks, still no graphics. I phoned them again today, to be told that I can't buy the graphics decals - only the complete control panel, at a cost of £26.63! I queried this with their service department, who confirmed that, yes, that's right. Because the decals on my cooker (which probably cost about 50p) have rubbed off, I have to pay £26.63 for a complete new control panel!! Unbelievable! So, if you're going to buy this cooker, be prepared to fork out another £30 or so every 18 months to replace the control panel. Other than that, it's a good product, and I would recommend


      Login or register to add comments
    • Product Details

      Short name: Indesit K642VSXG

    Products you might be interested in