Graphics rub off, and you can't get replacements. (Indesit K642VSXG)

Member Name: neilstead

Product:	Indesit K642VSXG
Date:	25/11/03 (215 review reads)
Rating:

Advantages: Good looks, Dual Fuel

Disadvantages: Control graphics rub off, Can't get replacement graphics, Poor customer service

I bought this cooker about 18 months ago, and I've been very pleased with it. However, the graphics surrounding the controls for the oven, timer, and burner are not very permanent. Within a few months they had started to deteriorate, and it's now at the stage where I can't read any of the oven temperatures, or the timer minutes.

I should stress that this is NOT due to over-enthusiastic cleaning. The control panel is only ever cleaned with a soapy cloth, never with anything abrasive.

I sent an email to servicedirect@merloni.com (the address for customer service enquires given on their website), to ask whether it was possible to get replacement graphics. After 2 weeks without a reply, I sent another email. Still no response.

I then contacted their customer service telephone number, and after about 10 minutes on hold, I got through to someone who promised to send out replacement graphics in the post.

A month passed, and still no graphics. I contacted them again, and was told that they had no record of my previous request, but would send out replacement graphics straight away.

Another couple of weeks, still no graphics. I phoned them again today, to be told that I can't buy the graphics decals - only the complete control panel, at a cost of £26.63!

I queried this with their service department, who confirmed that, yes, that's right. Because the decals on my cooker (which probably cost about 50p) have rubbed off, I have to pay £26.63 for a complete new control panel!! Unbelievable!

So, if you're going to buy this cooker, be prepared to fork out another £30 or so every 18 months to replace the control panel.

Other than that, it's a good product, and I would recommend

Summary: