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This is the 3rd time this model has broken down on me; it can't be a coincidence! The first time, (albeit the prev model), the oven started struggling to get up to temperature and would not allow you to change the temperature unless the whole oven was turned off, allowed to cool and then turned back on to a higher or lower temp! To be fair John Lewis changed it for a new one when their service centre couldn't get the back off (I did tell him to use a torx (star drive) screwdriver bit, but he insisted they were phillips. The screw he managed to remove was definitely torx). I was pleased to get a new oven, so didn't complain too loudly! However, the new oven came just before Christmas and from the day it arrived, it didn't reach temperature, although this time it stated it had! I was cooking for 8 hours solid on temps starting at 180, up to 210 and it still wouldn't cook the food. The roasties, (by the time they were golden) were solid through and inedible! John Lewis changed the oven, as it was less than a few weeks old when I called them. The new one is also faulty, as the display isn't working properly. It is cooking well, but i've only had it 2 weeks, so i am going to have to have another one, number 4!!! Each oven needs to be installed and when they change it, I've had to pay for the electrician to disconnect and then come back after delivery to reconnect. This is not good customer service when they are selling what is clearly an inferior product. I will be taking this up formally with the company. Avoid this model.
Online Exclusive: For a limited period while stocks last / Not available through our shops or call centres / The John Lewis JLBIOS664 multi-function electric single oven features a Pyrolytic self-cleaning system that makes laboured cleaning of this electric oven a thing of the past / At the touch of a button the JLBIOS664 heats up to 500°C burning off even the most stubborn stains leaving behind only a fine ash which can simply be wiped away / It's also A-rated for energy efficiency with a quadruple-glazed door / Cooking functions on offer include fan cooking, for speedier results at a lower temperature; fan grilling, which gives you the effect of spit roasting; top heat for finishing food; high, bottom heat for crisp bases, a pizza setting and conventional cooking for traditional one-shelf baking / There's also a fan defrost which can reduce normal defrosting times by 50% / The JLBIOS664 also features easy-to-use push button controls for neatness and ease of cleaning and an attractive LCD clock with programmable timer / With moveable wire shelves and interior light / Short name: John Lewis JLBIOS664