Computershare Voucher Services

I do not have experience of using Busy Bees but it sounds like a lot of people are having serious problems. My wife and I have been using a small provider called Apple Childcare Vouchers and the customer service that we have received has been excellent. I can always get through on the telephone without waiting, my emails are responded to and my payments always reach my childcare provider on time. I could not recommend them enough! There website is www.applechildcarevouchers.co.uk

Have been trying for at least two months now to set up a company scheme with Computershare Vouchers (formerly Busy Bees).

You would have thought it would be quite a simple thing to get going but apparently not.

They had to be chased many times to send through the scheme details and employer number.

Have been unable to setup voucher payments as an employee. They seemed to blame the switchover from the old to new system for the problems but that doesn't justify taking 7 days to respond to a simple email query or not picking up the phone.

All in all an absolutely abysmal service and am now looking for a new provider as I don't believe that Computer share will be able to administer the account on a long running basis without lots of pain and phone calls.

Only been using them for 2 months. Since they changed to computershare, we have not received our vouchers for this month (October).

Do not reply to emails, you have to hold for at least 20 minutes.

They realise its their fault and blame it on a system change. Surely for such a big company, significant testing on the system should have been carried out, and back up system kept in place.

Promised vouchers would arrive on the 28th, no voucher received. Found out from employer, that they have received no invoice. Same problem with my wife's voucher.

they have promised payment on monday 2nd November.

I have allready written to watchdog about this, and will continue to do so if they do not provide us with the vouchers.

watch this space

Nursery/Childcare vouchers are a great scheme but do NOT go with ComputerShare Vouchers (previously Busybees). They are nothing short of a joke. I am currently 'on hold' waiting to talk to what they jokingly call Customer Services about the fact that my Child Minder hasn't been paid this month. I have been on hold for 20 minutes now without getting through to anyone. This is not untypical. Unfortunately you generally need to call customer services on a regular basis to sort out all the many many issues...... don't go with them whatever you do. Absolutely awful (i've given them one star but only because it wouldn't allow me to give them none!!!!)

This voucher scheme enables parents who work for certain companies to purchase childcare vouchers from their wages before paying tax. This is up to a value of £243 per month per parent so there is the potential to save around £100 a month. I have very limited experience with these vouchers. I subscribed to them and received two payments and made one payment by e-voucher with no problems but then realised that I'd be better off without the vouchers due to the extra child tax credits I'd get. I contacted the voucher company to let them know I no longer wanted the vouchers and they were stopped with no problem. I then went onto the site to use the ...  Read the complete review