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Computershare Voucher Services

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25 Reviews

Formerly known as Busy Bees Childcare Vouchers, Computershare Voucher Services provide childcare vouchers for over 10 years and today we employ a team of over 200 members of staff dedicated to the administration, management and development of Childcare Vouchers.

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    25 Reviews
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      11.12.2012 13:58

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      Payment not received, emails not answered, no complaint procedure on line

      I am a childminder - NOT a competitor. I have been encouraged to accept childcare vouchers as a better option for parents and a convenient option for child care providers. However, having used Edenred succesfully a client had to start using Computershare as the only option their employer could provide. Despite setting up my account and the parent trying consistently to have the payments sent to me, I am still out of pocket. Two unanswered emails later I tried phoning. Didn't realise it was a premium number and my home/business phone is set up to refuse premium numbers. So had to use my mobile. Got through to a member of staff (Perfectly polite) and asked for a call back to my home phone as I was not willing to pay the premium rate to get the money which was supposed to be a simple process. Told they do not have a call back facility at the call centre so I continued my phone call on my mobile (At great cost!), but we were cut off part way through trying to solve the problem! Can't afford to pay premium rates to keep chasing this so have sent yet another email advising that I will be seeking 10% on the payment I should have received every day until is has been paid in compensation. I will also be asking for a re-imbursement for the premium phone calls and am willing to go to a small claims court if I need to as this is not the fault of the parent but of this voucher complany. Very cross! Close to Christmas and childminders do NOT make a fortune!

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      14.03.2012 19:42

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      I am certaintly no competitor, I am a normal hardworking parent who has had problems with this company paying my nursery payments, they have been automatically paying my nursery instead of waiting for me to do it through my online account and then when I do pay the online payment nursery dont receive it, one month I am in credit the next i am not, it runs like a sham, not even sure the £60 saving on my £200 vouchers is worth the hassle, shame this is the only voucher company my husbands work use otherwise I would have changed by now

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      05.01.2011 11:15

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      Computershare Voucher Services are the Market Leader according to my experience..... possibly because of the systems they have in place. All theses people talking negative are possibly competitiors... I've never had a problem with them and can safely say the I will continue to use them, atleast they dont tie you into Contracts or have any hidden charges??? unlike other childcare providers.I AGREE THEY HAD SOME TEETHING PROBLEMS AT THE BEGINNING BECAUSE OF THE TAKE OVER BUT THAT HAS NOW BEEN TAKEN CARE OFF. SECONDLY PLEASE DON'T BELITTLE STAFF (DOESN'T MATTER WHICH COMPANY THEY BELONG TO).WHY CANT ALL THOSE HAPPY CUSTOMERS WRITE REVIEWS.... ITS ONLY A HANDFUL WHO COMPLAIN AND START USING THE INTERNET TO SLATE ORGANISATIONS.

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      20.08.2010 18:30

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      Ever since Busy Bees were acquired by Computershare I have received endless lists of problems with our account and with employees who use their service. Their customer service team is disgraceful and nobody there seems to have any idea of what is going on or what to do. They continously pass the book onto other departments. After being with them for 5 years, I decided to cancel our account with Busy Bees and no use another company called Tiny Teddies Childcare Voucher Company. Since starting my scheme with them January this year, they have been a huge improvement on Busy Bees and offer a better and more unique service. They're cheaper too. If anybody else is receiving problems through Busy Bees/Computershare, I would sincerley recommend you look into Tiny Teddies. Not a move i shall ever regret. They look after you ioin every way possible.

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      12.02.2010 13:34
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      Avoid at all costs

      Whether as an employer or a parent, I cannot advise strongly enough to avoid dealing with this company - after a catalogue of errors, misinformation being provided over the phone and consistent mistakes in simple procedures (like paying our childcare provider) being made, I am closing our account with them.

      They operate from a call centre staffed with poorly trained representatives, appear to hold very poor records of their clients accounts and simply do not follow through on simple requests, such as setting up monthly payments or changing carer details. Advice given has been consistently inconsistent. Upon closing my account, there was £240 on the account due to a failure to process the instruction in time. This money is owed to me, but they are now denying any knowledge of receiving this money despite my employer having written documentation as evidence to the contrary (hence the poor record keeping - how can a company 'lose' £240 of their clients money?). My employer and I are now trying to get this money back, but in the meantime I am currently £240 out of pocket due to this company and am on the verge of contacting solicitors.

      Employers, parents, spare yourself the agony - AVOID!!

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        12.01.2010 14:28

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        If you are an HR dept looking for a childcare voucher scheme, avoid this one

        This company is completely terrible. I have just made a formal complaint to them, which is extra time and hassle, but they don't seem to respond to normal over the phone and email requests. I think I have spent at least 12 hours phoning them and emailing them over the past three months trying to get them to pay the nursery that my children go to. The money came out of my salary and my payroll dept paid them, but each month, for the last three, they have failed to make the payment without me phoning & emailing multiple times and basically refusing to get off the phone until they sort it out. If you are a HR dept looking for a childcare voucher scheme, avoid this one - they are an absolute pain. My nursery also says that the payments they receive are confusing, sporadic and not straightforward. If I could give this company no stars out of five I would!

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        17.12.2009 19:38

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        This service used to run hassle-free up until some time in Autum this year (2009). Now, it's an absolute nightmare with countless e-mails coming in and without receiving invoices. The employee's nursery hasn't received payment even though we, as a company, have paid Busy Bees.As a result of this fiasco, I have cancelled our service with Computershare and am paying the childcare provider direct from my company myself. This is a lot easier.

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        11.12.2009 13:22
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        Company changed its issue Ts & Cs without warning, meaning we can't meet our childcare costs in Dec.

        My wife signed up for BusyBee vouchers a while back, and as a tool for taking the financial burden out of our hands and into a guaranteed voucher each month, the service was a godsend to us.

        However, we have found out by chance today that Computershare have changed the way they do business with our company without bothering to notify us or even them! Before, the voucher would be issued mid-month, and the company would be invoiced accordingly with the payment made at the time of our staff payment. Now they have decided to with-hold the issuing of the voucher until AFTER they receive payment from our payroll.

        Given the proximity to Christmas, my wife and I are up to our limit with no spare cash until we are paid. This means that we were relying on our voucher to arrive in order to meet next week's childcare payment, which we can no longer make. Given the post at this time of year, we're unlikely now to be able to use our voucher until the New Year.

        It is not so much the changing of the timing (although for us the last week before payday is the ideal time to have the voucher), but the fact that this change has been done without ANY consultation whatsoever, either with us directly or with our employer, who could at least then have notified us and/or put into place contingency plans for those who would face financial difficulties as a result of this change.

        Unfortunately, complaints have also fallen on deaf ears, so my next step will be to check out the legality of their actions.

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        30.11.2009 18:22

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        Absolutly terrible service, payments taken out of clients bank accounts and not paid over at all. Emails take forever to get replied to and are of no help when/if a reply is given. Have had over two dozen replies and no information from any of them and contacting them by phone is a complete waste of time, if you can get through you get hollow promises or transfered to someone who knows nothing and can not help. Often takes over a hour to answer phone calls would suggest anyone interested goes to another provider. Would give a no star rating if i could

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        20.11.2009 16:44

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        I do not have experience of using Busy Bees but it sounds like a lot of people are having serious problems. My wife and I have been using a small provider called Apple Childcare Vouchers and the customer service that we have received has been excellent. I can always get through on the telephone without waiting, my emails are responded to and my payments always reach my childcare provider on time. I could not recommend them enough! There website is www.applechildcarevouchers.co.uk

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        10.11.2009 15:04

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        Have been trying for at least two months now to set up a company scheme with Computershare Vouchers (formerly Busy Bees). You would have thought it would be quite a simple thing to get going but apparently not.They had to be chased many times to send through the scheme details and employer number.Have been unable to setup voucher payments as an employee. They seemed to blame the switchover from the old to new system for the problems but that doesn't justify taking 7 days to respond to a simple email query or not picking up the phone.All in all an absolutely abysmal service and am now looking for a new provider as I don't believe that Computer share will be able to administer the account on a long running basis without lots of pain and phone calls.

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        30.10.2009 17:58

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        Only been using them for 2 months. Since they changed to computershare, we have not received our vouchers for this month (October).Do not reply to emails, you have to hold for at least 20 minutes.They realise its their fault and blame it on a system change. Surely for such a big company, significant testing on the system should have been carried out, and back up system kept in place.Promised vouchers would arrive on the 28th, no voucher received. Found out from employer, that they have received no invoice. Same problem with my wife's voucher.they have promised payment on monday 2nd November. I have allready written to watchdog about this, and will continue to do so if they do not provide us with the vouchers.watch this space

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        28.10.2009 12:34

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        Nursery/Childcare vouchers are a great scheme but do NOT go with ComputerShare Vouchers (previously Busybees). They are nothing short of a joke. I am currently 'on hold' waiting to talk to what they jokingly call Customer Services about the fact that my Child Minder hasn't been paid this month. I have been on hold for 20 minutes now without getting through to anyone. This is not untypical. Unfortunately you generally need to call customer services on a regular basis to sort out all the many many issues...... don't go with them whatever you do. Absolutely awful (i've given them one star but only because it wouldn't allow me to give them none!!!!)

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        23.10.2009 22:35
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        I'm glad I'm better off financially without them as its better for my sanity too

        This voucher scheme enables parents who work for certain companies to purchase childcare vouchers from their wages before paying tax. This is up to a value of £243 per month per parent so there is the potential to save around £100 a month.

        I have very limited experience with these vouchers. I subscribed to them and received two payments and made one payment by e-voucher with no problems but then realised that I'd be better off without the vouchers due to the extra child tax credits I'd get. I contacted the voucher company to let them know I no longer wanted the vouchers and they were stopped with no problem.

        I then went onto the site to use the other voucher that remained in my account and found that the company had been taken over by Computershare. Everything looked a bit different but I managed to find the option to make a payment. Unfortunately this didn't work and the screen kept getting stuck so I emailed the company. This was 3 days ago now, each day I have tried and failed to make the payment and have had no response from Computershare. I've just sent another email as I didn't have time to phone them today and if the payment doesn't go through very soon it will be late and I'll be charged a late fee, so we'll see what they say.

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          19.10.2009 10:26

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          Great idea, appalling service!! Vouchers are often late or sometimes never even turn up (to the constant dismay of the nursery); they seem to change our address at random (vouchers have sometimes been addressed to other houses in our street); customer service is useless; I doubt they could organise a p*ssup in a brewery.

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