Busy Bees Childcare Vouchers

Only been using them for 2 months. Since they changed to computershare, we have not received our vouchers for this month (October).

Do not reply to emails, you have to hold for at least 20 minutes.

They realise its their fault and blame it on a system change. Surely for such a big company, significant testing on the system should have been carried out, and back up system kept in place.

Promised vouchers would arrive on the 28th, no voucher received. Found out from employer, that they have received no invoice. Same problem with my wife's voucher.

they have promised payment on monday 2nd November.

I have allready written to watchdog about this, and will continue to do so if they do not provide us with the vouchers.

watch this space

Nursery/Childcare vouchers are a great scheme but do NOT go with ComputerShare Vouchers (previously Busybees). They are nothing short of a joke. I am currently 'on hold' waiting to talk to what they jokingly call Customer Services about the fact that my Child Minder hasn't been paid this month. I have been on hold for 20 minutes now without getting through to anyone. This is not untypical. Unfortunately you generally need to call customer services on a regular basis to sort out all the many many issues...... don't go with them whatever you do. Absolutely awful (i've given them one star but only because it wouldn't allow me to give them none!!!!)

This voucher scheme enables parents who work for certain companies to purchase childcare vouchers from their wages before paying tax. This is up to a value of £243 per month per parent so there is the potential to save around £100 a month. I have very limited experience with these vouchers. I subscribed to them and received two payments and made one payment by e-voucher with no problems but then realised that I'd be better off without the vouchers due to the extra child tax credits I'd get. I contacted the voucher company to let them know I no longer wanted the vouchers and they were stopped with no problem. I then went onto the site to use the ...  Read the complete review

Great idea, appalling service!! Vouchers are often late or sometimes never even turn up (to the constant dismay of the nursery); they seem to change our address at random (vouchers have sometimes been addressed to other houses in our street); customer service is useless; I doubt they could organise a p*ssup in a brewery.

Good tax break, but absolute pain of a provider. if your employer is thinking of starting a voucher scheme (and they should - it saves them money too), then make sure they use a different provider. There are plenty out there, but Busy Bees seem to dominate for some reason. In all the time my wife and I have been using Busy Bees, not one single month has gone by without some problem or other leaving us out of pocket. We have opted for paper vouchers, as the nursery prefer not touch the e-vouchers due to problems with getting paid. Whether or not we actually get the paper vouchers seems to be a matter of chance - often we end up with e-vouchers for no ...  Read the complete review